Customer Management
Better Ways to Serve Your Customers
- Improve customer communications
- Speak to customers in a consistent voice
- Build customer loyalty
- Enhance customer satisfaction
When it comes to exceptional customer service, automated messaging sets your business apart from the competition.
PGiNotify helps increase the likelihood that every customer you encounter becomes a customer for life.
Call Centre Volume Reduction
Reduce the impact customer inquiries have on your call centre by sending proactive notifications. Distribute automatic shipping alerts, deposit confirmations, flight status updates and other customer communications — and provide a higher level of customer service.
Use call centre volume reduction to:
- Reduce inbound call volume
- Help manage call centre costs
- Free up agent time to handle other call types
Customer Communications
Thanking customers for their business, reminding them of upcoming sales or confirming schedules are all excellent opportunities to enhance customer service and grow your business.
From appointment reminders and schedule changes, to invoicing and tracking messages, use PGiNotify to automate customer communications — a revolution in the way you do business.
Improve customer relationships:
- Distribute timely notifications according to rules you develop
- Send reminders to ensure transactions take place as scheduled
- Personalise with speech-enabled features and voice libraries
- Improve productivity by decreasing manual communications
Automated messages help you:
- Deliver appointment reminders
- Distribute invoices, receipts and confirmations
- Send follow-up and pick-up notifications
- Reach out to your customer base
- Send customer satisfaction surveys
Improve Your Processes Today
Contact a PGiNotify Specialist to discuss a notifications and reminders strategy that meets your needs.
