Optimise Your Call Center

Maximise call center operations with PGiNotify Notifications & Reminders. Set up a call center strategy that uses automated messaging to inform customers and position agents to be more productive.

Notifications help you:

• Gain consistency in customer communications
• Manage call volume while offering customers great service
• Free up human resources to achieve your goals

As a new cornerstone in your call center, PGiNotify can positively impact operations this quarter.

Give Your Agents an Edge

Boost your agents’ productivity with automated messages — the latest in speech and text messaging technology. Now, sending updates like claim status, important account documentation and policy changes can all be done automatically.

Automated messages help you:

• Streamline client communications
• Proactively reduce call volumes
• Free agents from time-consuming manual tasks
• Reduce time and money spent reaching out to clients
• Reach clients consistently and effectively

By reducing manual call centre activities, automated communications help your agents provide exceptional services while you drive down costs.

Do More for Your Policyholders

Customers have many options to choose from when it comes to selecting an insurance provider. Make the choice an easy one with notifications that let your customers actively manage their policies — and let you provide exceptional services.

With automated policy updates, you can:

• Inform customers when their policies change
• Give customers in-message options to reply
• Reduce resources needed to contact customers

Use automated wellness notifications to:

• Inform customers of new preventative care opportunities
• Improve customer adherence to prescribed care
• Notify customers of benefits that may expire
• Build stronger relationships with your customers

Encourage Customer Payment

Schedule more effective payment reminders with PGiNotify Notifications & Reminders. Each reminder goes out as planned — allowing your agents to focus on high-priority tasks.

Use automated payment reminders to:

• Personalise messages with voice, SMS text, email and fax
• Remind customers to pay earlier in the collection process
• Increase the likelihood of collection with frequent messages