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ReadyConference Plus FAQs


How can I mute my line? Is it possible to prevent or reduce static, background noise, coughs and other noises from my ReadyConference Plus call?

*6 — Participant Self-Mute

Press *6 to mute or un-mute your own line. (Especially useful for smaller conferences)

*96 — Moderator Mute All

Press *96 for muting options for all participant (not speaker) lines:

  • Option 1 allows participants to un-mute their line (*6) at any point after *96 is initiated.
  • Option 2 requires the moderator to un-mute all lines via the *97 command.

A recorded message informs all participants that mute is activated.

*97 — Moderator Un-mute All

Press *97 to un-mute all participants. A recorded message informs all participants that mute is deactivated. Moderator mute/un-mute is especially useful for larger groups and non-interactive presentations.

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How do I identify the source of an echo or static on my ReadyConference Plus call?

Echoes and static are usually caused by a single bad connection, poor inbound line quality or faulty end-user audio equipment. In rare cases, more than one source may exist.

To identify the source:

  • Ask if there is anyone on the call who does not hear the echo/static. The participant who can't hear the audio problem is usually the source of it.
  • Have the moderator press *96/Option 1. Then roll-call one by one, asking each participant to un-mute their line (*6) and say their name.

Once identified, advise the participant to press *6 to mute their line or disconnect and dial in again.

The individual caller can also try:

  • Switching from their mobile to a land line
  • Turning off speakerphone
  • Picking up the handset
  • Disconnecting hands-free devices

If you're still hearing an echo, press *0 for operator assistance to isolate and resolve the issue.

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How do I access my ReadyConference Plus recording for playback?

After your conferencing, you will be sent an email with dial-in numbers and passcode to access your conference recording.

Please note that there will be a charge for accessing the replay. The replay access charges are based on the moderator's location.

Your replay will be available for 30 days. If you would like a permanent copy of your conference recording, we can provide this via CD or FTP. Please contact our
Customer Support team when booking your conference to arrange this.

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How do I end an audio recording that I started with *22?

There are two options for discontinuing your recording:

  • Press *22/Option 1 to pause the recording. Your recording will automatically archive once all participants have disconnected.
  • Press *93 to terminate your conference. Participants will be disconnected while moderators will remain on the call. Your recording is ended and archived automatically.

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Do I need any special equipment for an audio conference?

No. You can lead or participate in an audio conference from any telephone.

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How can I ensure the best audio quality?

Use a telephone handset. Handsets usually have better sound characteristics than speakerphones and headsets. If you must use a headset, make sure it is high-quality and free from defects.

Use a landline. Landlines offer better audio quality and sustained connectivity.

Avoid using speakerphones. They can degrade call quality with echo, ambient and white noise.

If you must use a speakerphone, avoid ambient noises that may distract other callers:

  • Make sure your line is muted (*6) when you are not speaking
  • Speak close enough to the microphone to be properly heard
  • Keep extraneous table-level noise (typing, paper shuffling) to a minimum

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How many phone lines can connect to my call with ReadyConference Plus?

Up to 75 phone lines can dial in to your conference call, including the moderator.

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Can I edit my conference passcodes?

  • Log into your account.
  • Select the conference you want to edit.
  • Under the passcode listings, click Modify This Conference.
  • Select Change Passcodes

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How can I be sure all callers have disconnected at the end of a call?

Press *93 to disconnect all participants. Moderators will remain on the call. (Note: This feature is only available to the moderator.)

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Can international participants join my audio conference?

Yes. You have three options with ReadyConference Plus:

  • Moderators can instantly dial out to anyone, anywhere in the world by pressing *95. This feature is optional.
  • Your international participants can dial one of 70+ local or ITF phone numbers around the globe.
  • Your international participants can dial the local number (international long-distance charges apply).

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We have a wide range of options to meet your needs — from basic conferencing to comprehensive enterprise solutions.

To learn more, contact us online or call a PGiMeet Specialist at
+65 6419 5999.