Frequently Asked Questions

Fax2Mail General FAQs

What do I need to start using Fax2Mail?
All you need is internet access and an active email address.

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How do I send a fax?
See step-by-step instructions here.

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How do I receive faxes with Fax2Mail?
Try it out now for FREE.

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Can I keep my current fax number?
Check with your current provider. Premiere Global will work with you to port your existing number to your Fax2Mail account.

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Do I need to sign a contract?
No. However, Premiere Global does offer extra savings and features if you choose a 12-month or 24-month agreement.

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Are there monthly limits on the number of faxes I send or receive?
No. Fax2Mail gives you the flexibility of one monthly allocation to use however you like. Unlike competing offers, we do not put separate limits on your incoming and outgoing pages.

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Are Fax2Mail online faxes secure?
Yes. All faxes on our platform are encrypted. We offer password protection, Secure Sockets Layer (SSL) cryptography protocols and virtual private networks (VPN) to meet the strict confidentiality standards of our large business and smaller customers alike.

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Is my Fax2Mail number always on, even when my computer is off?
Yes. Your online fax number is always on and never busy. Your computer does not need to be turned on to receive your internet fax.

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Will Fax2Mail sell my email address or send me advertising?
No. Fax2Mail has a long history of preserving our customers' privacy. You will never receive an online fax advertisement from us unless you request it. We will not sell your email address to anyone.

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Fax2Mail Service FAQs

Can I attach multiple documents to one email message/internet fax?
Yes. All email attachments will be sent out as one online fax.

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Can I forward incoming faxes to a secondary email address?
Yes. You can receive faxes in multiple email accounts and/or forward to other fax numbers.

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How many recipients can I send to at once?
Fax2Mail lets you send a single fax to up to 1,000 recipients. Each recipient counts toward the total monthly page allotment for your account.

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What document types does Fax2Mail support?
Fax2Mail can print from your desktop, laptop or PDA in over 130 popular formats including: Microsoft^® Office Word 2007, Microsoft^® Office Excel^® 2007, Microsoft^® Office PowerPoint^® 2007, PDF, HTML, GIF, RTF, JPEG, BMP, TXT, Visio Drawing (VSD) and PostScript (PS).

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How can I change my password?
Log in and click the Preferences tab. To change your password, click Change. You will be prompted to enter your current password and your new password twice, for verification. Click OK to complete the password change.

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Microsoft^® Office Outlook^® 2007 security is not allowing me to view my faxes. What should I do?
If you can't view your inbound fax PDF or TIFF attachments, you might not have an application for the associated file type. You also may need to change your Outlook Security settings.

In Outlook, click on Tools and Options.
Select Attachment Handling and ensure that Security Mode is set to default.
If the Security Mode is set to something different, contact your systems administrator or IT support as this may be a company security setting within your domain.

You should now be able to see the attachment. Note: Be mindful of suspicious or malicious attachments that will be accessible by the user once this block is disabled.

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How do I format my Office Outlook 2007 messages to be compatible with Fax2Mail?
In Microsoft Outlook:

Select Tools, then Options.
In the resulting dialog box, click the Mail Format tab.
At the top of this tab, find "Send in this message format."
Select either HTML or Plain Text.
Click Okay.

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Does the Fax2Mail service block SPAM?
Yes. Log in to your account and then click the Received Faxes tab. Select whether you wish to show all faxes received today or over a 30-day period. Select the Block Sender button next to the fax you wish to block and leave the rest to us. We will block all future faxes from that sender.

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Can I check the status of my sent fax?
Yes. Fax2Mail lets you check fax status anytime, from your desktop or laptop without printing a report. Just log in to your account and click the Sent Faxes tab. Select status for all faxes sent today or over a 30-day period.

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Can my faxes be encrypted with a password requirement?
Yes. After logging in to your account, click on the Preferences tab. Change the inbound fax file format to the Encrypted pdf option. Enter your desired password and Save.

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Fax2Mail Billing FAQs

How do I pay for Fax2Mail?
We accept Visa, MasterCard and American Express.

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Am I charged if I go over the designated number of fax pages included in my plan?
Yes, a per-page fee will be charged. Reduced fees are available for high volume accounts.

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What is a fax retry and will I be charged for it?
A fax retry is an automatic attempt to resend a failed fax transmission. Faxes fail when there's a busy signal, no answer, or voice answer. There is a charge applied to your account for each retry.

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What is my fax limit?
There is no limit to the number of faxes you send or receive. See our rates page for relevant charges.

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Have a question not listed here?
Contact us for the answers you need.

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Email us today or call a PGiSend Specialist at +65 6419 5999 for more information and a FREE personalised quote.