Employment Opportunities in Europe & India
PGi is a global provider of cloud-based software and on-demand conferencing solutions that help more than 50,000 companies and nearly 75% of the Fortune 100™ build stronger relationships and make more meaningful connections.
At PGi, our employees play a critical role in our ability to deliver our innovative global meeting solutions, which include video conferencing, web conferencing and conference calling. We are currently looking for exceptional talent to help us further our leadership position within the conferencing industry.
To apply for any of the European positions below, please send an email with a cover letter and the job title in the subject line to eucareers@pgi.com
The following is a list of the jobs we are currently recruiting for.
Job Title: Client Project Manager
Location: Bangalore, India
Date Posted: 1 May 2013
Description
The Client Project Manager has responsibility for driving commercial growth through ownership of new business roll outs, continuous moderator activation and defined account maintenance activities. The candidate is expected to utilize in-depth knowledge of company products, services, programs and systems to support the successful implementation and development of customer accounts.
Job Title: Sales Operations Data Analyst
Location: Bangalore, India
Date Posted: 1 May 2013
Description
To support the sales leadership team by producing and publishing accurate and timely reports to the Sales operation at Premier Global Services. The report content, structure and timing will be agreed by the Sales Operations Manager and assigned to the post holder as part of a portfolio of work.
The position will be responsible for the proactive collection and collation of data to ensure the smooth running of the sales operation. This will include minute, moderator and revenue data as well as the maintenance of key reporting databases to ensure accuracy of reporting, sales targets and account allocations.
Job Title: Sales Administrator
Location: Bangalore, India
Date Posted: 1 May 2013
Description
- Assist with the calculation of billing queries
- Run client usage report for ISO Account Managers
- Create client rate list for ISO Account Managers
- Assist with Customer boarding process ensuring all system processes are adhered to
- Support the customer boarding process by following up that the correct rates and products are entered into the system.
- Assist where needed with sales collateral, presentations, RFP etc. – Maintain a local base of commonly used sales documents.
Job Title: Network Support Engineer
Location: Clonakilty, West Cork, Ireland
Date Posted: 1 May 2013
Description
Work as part of the Network Services team with responsibility for day to day user support and troubleshooting. The role is based in Clonakilty, Co. Cork. There will be a certain amount of overseas travel included for this role and a requirement for on-call duties.
MAJOR RESPONSIBILITIES:
- User Support
Utilising your expertise in Microsoft Windows & Office supporting PGi EMEIA users with IT related issues.
- Provide accurate, professional, and effective support of our IT Systems
Troubleshooting technical problems as an escalation point and providing resolutions in a timely manner
Job Title: Online Designer & Developer, EMEA and India Permanent role
Location: Clonakilty, West Cork, Ireland
Date Posted: 1 May 2013
Description
The Online Marketing Department is currently looking for an Online Designer & Developer, whose main responsibilities would be:
- Design and Develop Web and Landing pages to support Digital Campaigns
- Create content for Online properties including electronic communications
- Provide (at a minimum) an Analytic report on the Online Properties covering interactions, bounces – identify problems etc. and propose solutions to improve on identified problems
- Improve Web Site and Landing Page performance in terms of sales conversion, lead generation, direct online revenue and user experience based on Analytics
- Ensure branding guidelines are applied across all online properties
- Support Product and Marketing Operations teams
- Performing QA across all online properties
Job Title: Product Team Manager, EMEA & India
Location: Clonakilty, West Cork, Ireland
Date Posted: 1 May 2013
Description
Oversee the management of PGi’s product portfolio in EMEA, India and Canada. Direct the product management team in the introduction of new product offerings and the continued development of existing product lines for both direct and indirect channels in the EMEA, India and Canada markets.
Key Responsibilities
Develops and executes product strategy to maximize revenue and profitability by:
- Managing Clonakilty based product management team
- Project managing new product introductions / product enhancements & launches
- Technical Testing of new products for EMEA market
- Developing user guides / product sheets and other related collateral for the product line relevant to both the indirect and direct markets.
- Assessing the relevant channel market and specifying product enhancements to provide competitive edge
- Driving product direction to include identifying new product opportunities and recommending product packaging or elimination/replacement
- Managing international vendor and / or partner (reseller) relationships
- Work directly with PGi partners / resellers where required to project manage specific customisations
Job Title: Billing Administrator with German Contract role
Location: Clonakilty, West Cork, Ireland
Date Posted: 1 May 2013
Description
The Billing Administrator will be part of a busy billing team and will assist with customer invoicing, queries, updates and daily input of billing records.
The successful candidate will be hardworking, pro-active, motivated, reliable, trustworthy, good with numbers and have excellent attention to detail.
Responsibilities:
- Work within the billing team to produce accurate and timely customer bills
- Deal with billing queries, updates, amendments and ad hoc requirements
- Provide billing support service by phone and email
- General administration of customer rates
- Update customer/clients billing information
- Escalate customer queries and billing related issues where necessary
- Work as part of a team to consistently achieve team targets
- Perform all other job related tasks as required
Job Title: Billing Operations Leader
Location: Clonakilty, West Cork, Ireland
Date Posted: 1 May 2013
Description
The Billing Department within PGI is a very dynamic and challenging area. There are three core areas within this department:
- Operations
- Projects/Developments
- Channel
Our Operations Leader will lead our Billing Helpdesk and Billing Operation teams with a hands-on approach, regularly engaging with the team and team leads.
We are looking for a highly motivated, professional person with strong communication skills, proven track record who is able to drive results and quality. Focused on driving a high activity helpdesk and operations team delivering support, quality, compliance, accurate invoicing and revenue information
The successful candidate will manage the performance of services & support to clients (internal and external) and ensure that service levels are achieved. They will ensure that customer expectations are met or exceeded.
The successful candidate will be responsible for managing the team performance and developing defined metrics/benchmarks
Job Title: Customer Service Agent – various Contract roles – French, German or English
Location: Clonakilty, West Cork, Ireland
Date Posted: 1 May 2013
Description
Responsible for providing effective client service for all internal and external clients: by demonstrating exceptional customer service skills, utilising technical expertise and familiarity of company products and procedures.
RESPONSIBILITIES
- Ensure that clients receive quality service and requests in an efficient, knowledgeable and timely manner by scheduling conferences, responding to audio and web related queries and running attended conferences
- Answering or returning internal and external queries with an efficient, knowledgeable, and timely manner
- Providing real time conference assistance
- Reporting problems as necessary to minimize impact to clients
- Researching and resolving client complaints and concerns
- Ensure that daily systems operations in the department are running smoothly and efficiently by assisting with software and hardware testing;
- Reporting concerns with bridge functioning to the appropriate personnel
- Compiling Statistical data for report creation and future use
- Performing other duties that may be required to enhance customer support or aid the company in achieving its objectives
- Ensure that clients (internal and external) are continually provided adequate and professional communications by answering calls from sales representatives – providing usage information and troubleshooting problems
- Proactively contacting clients regarding on-going issues.
- Handling clerical duties relating to the conference calls, performing various CD duplication procedures,
Job Title: Event Manager with German
Location: Clonakilty, West Cork, Ireland
Date Posted: 1 May 2013
Description
Responsible for utilising in-depth knowledge of company products, services, programs and systems to provide effective customer service and satisfaction for external/internal clients, specifically as pertains to conference call reservations for clients requiring coordination and management of high-level events. This includes supporting the management and growth of an attended portfolio of clients, reporting booking trends and account analysis while continuously managing effective client relationships.
Job Title: Web Technical Support Representative – Tier 2
French speaker with English
Location: Clonakilty, West Cork, Ireland
Date Posted: 1 May 2013
Description
This role is to assist PGi clients with telephone and email technical support queries in relation to all PGi web products and solutions. This includes web conferencing and audio conferencing, monitoring system stability, resolution of issues, and accurately documenting all calls and issues reported in the ticket database. This role supports our customer service team members by enabling calls to be escalated to Tier 2 technical support following initial troubleshooting, administration assistance for web provisioning. The Web Technical Support Representative must also have ability to provide technical training on all web products as well as perform support after hours on call.
Job Title: Product Manager with German
Location: Clonakilty, West Cork, Ireland
Date Posted: 1 May 2013
Description
Responsible for the introduction of new product offerings predominantly, the development and introduction of existing and new web product offerings.
Develops and executes product strategy to maximize revenue and profitability by:
- Managing Clonakilty based product management team
- Project managing new product introductions / product enhancements & launches
- Technical Testing of new products for EMEA market
- Developing user guides / product sheets and other related collateral for the product line relevant to both the indirect and direct markets.
- Assessing the relevant channel market and specifying product enhancements to provide competitive edge
- Driving product direction to include identifying new product opportunities and recommending product packaging or elimination/replacement
- Managing international vendor and / or partner (reseller) relationships
- Work directly with PGi partners / resellers where required to project manage specific customisations
Job Title: Product Team Manager
Location: Clonakilty, West Cork, Ireland
Date Posted: 1 May 2013
Description
Oversee the management of PGi’s product portfolio in EMEA, India and Canada. Direct the product management team in the introduction of new product offerings and the continued development of existing product lines for both direct and indirect channels in the EMEA, India and Canada markets.
Job Title: Customer Support Agent with German or French
Location: Clonakilty, West Cork, Ireland
Date Posted: 1 May 2013
Description
Responsible for providing effective client service for all internal and external clients by demonstrating exceptional customer service skills, utilizing technical expertise and familiarity of company products and procedures.
Job Title: Client Project Manager
Location: London
Date Posted: 1 May 2013
Description
The Client Project Manager has responsibility for driving commercial growth through ownership of new business roll outs, continuous moderator activation and defined account maintenance activities. The candidate is expected to utilize in-depth knowledge of company products, services, programs and systems to support the successful implementation and development of customer accounts.
Key Responsibilities
- Develop a solid understanding of all supported conferencing products, processes, systems and applications
- Have a solid understanding of roadmaps for key accounts
- Own new business roll outs from point of initiation to closure and:
- ensure prioritization and urgency around most important customer accounts in the pipeline
- ensure a flawless implementation in order to deliver a positive first impression of PGi
- drive revenue generation from Day 1
Job Title: Account Executive - New Business
Location: Wokingham, Berks or London
Date Posted: 1 May 2013
FUNCTION
The person we are seeking will be responsible for selling our audio-and web conferencing solutions, as well as consulting our customers in conferencing solutions. This is an excellent opportunity for an individual who enjoys challenges and is committed to continue to building a career in sales.
RESPONSIBILITIES
- Close new business and build a territory by qualifying opportunities and securing demonstrations/meetings with key decision makers in enterprise companies
- Consult with prospects to determine the best solutions for their specific needs and close the sale
- Achieve all individual sales targets set by the company
- Attend sales meetings, seminars or educational activities to stay up-to-date on the latest trends
- Keep current with all product information, pricing and contract terms.
Job Title: Account Executive - New Business
Location: Wokingham, Berks or London
Date Posted: 1 May 2013
FUNCTION
The person we are seeking will be responsible for selling our audio-and web conferencing solutions, as well as consulting our customers in conferencing solutions. This is an excellent opportunity for an individual who enjoys challenges and is committed to continue to building a career in sales.
RESPONSIBILITIES
- Close new business and build a territory by qualifying opportunities and securing demonstrations/meetings with key decision makers in enterprise companies
- Consult with prospects to determine the best solutions for their specific needs and close the sale
- Achieve all individual sales targets set by the company
- Attend sales meetings, seminars or educational activities to stay up-to-date on the latest trends
- Keep current with all product information, pricing and contract terms.
Job Title: Account Executive - New Business
Location: Wokingham, Berks or London
Date Posted: 1 May 2013
FUNCTION
The person(s) we are seeking will be responsible for selling our audio-and web conferencing solutions, as well as consulting our customers in conferencing solutions. This is an excellent opportunity for an individual who enjoys challenges and is committed to continue to building a career in sales.
RESPONSIBILITIES
- Close new business and build a territory by qualifying opportunities and securing demonstrations/meetings with key decision makers in enterprise companies
- Consult with prospects to determine the best solutions for their specific needs and close the sale
- Achieve all individual sales targets set by the company
- Attend sales meetings, seminars or educational activities to stay up-to-date on the latest trends
- Keep current with all product information, pricing and contract terms.
Job Title: Channel Account Executive – OBS
Location: Frankfurt
Date Posted: 1 May 2013
FUNCTION
To acquire new business through a ‘sell-through’ model that optimizes Partner expertise and resources. The role will work in conjunction with Orange Business Services sales teams to capitalise on existing and potential customers in selling OBS/PGi Partnership Products. The job entails (in conjunction with OBS) both defining and executing the sales strategy with regard to segment, territory and product mix. The position has three primary functions:-
- Ensures the OBS sales organisation is fully equipped to sell PGi collaboration products working both directly with the sales teams and as a liaison point to PGi Product development, Marketing and Training functions.
- Collaborate with the Partner sales teams in front facing Customers to demonstrate product applicability and deal framework.
- Through demonstration of product value combined with strong selling technique, drives concentration on PGi products and ensures sales teams are enthused and determined to develop and close sales opportunities.
Job Title: Key Account Manager
Location: Frankfurt
Date Posted: 1 May 2013
FUNCTION
- Account Management of a portfolio of PGi’s larger customers, many of which many be EMEA or global customers.
- Regional lead on team working closely with EMEA management, account teams in North America and APAC
- Meet & exceed revenue targets as set by the company.
- Building high level strategic relationships with key users and decision makers with the aim to secure and increase revenue through growth and new business
- Identify and exploit further growth opportunities within those client accounts (e.g. new moderators, products, services, applications, locations).
- Maintain high activity levels at all times.
- Ensuring that once all revenue opportunities have been realized in the agreed timescales that accounts are dealt with in a professional and timely manner.
- Maintain an expert knowledge of PGi products and services, key applications, the Market we operate in, our competitors and their offerings at all times.
- Account planning and opportunity/pipeline management via defined methods. Submitting timely and accurate sales reporting.
Job Title: Account Executive - New Business
Location: Munich
Date Posted: 1 May 2013
FUNCTION
To achieve and exceed revenue objectives assigned quarterly by Sales Manager – Germany. To drive the adoption of conferencing services into both the middle market and major corporate market segment. To lead and motivate a team of New Business Hunters; To work with other EMEA managers, to address proactively selected global accounts, and ensure that these customers’ get an appropriate level of service and satisfaction.
Based in our Munich office, this person will be assigned the following objectives:
Meet and exceed overall revenue targets as set by the company through:-
- Devising and implementing an appropriate sales strategy to enable the team to meet its overall sales and revenue targets. This should include maintaining the correct product mix and pricing levels in order to maintain appropriate margins
- Building and maintaining a ‘fit for purpose’ sales team, within the agreed headcount budget, through a programme of recruitment, training, coaching and performance management
- Lead by example: Taking personal responsibility for acquiring new Enterprise accounts
- Ensuring the team’s activity levels (cold calls, appointments, new logos, new moderators) are kept at an appropriate level to ensure revenue targets are met. The minimum level being set out in the commission plan
- Applying rigorous performance management through the use of accurate performance measurement tools and reporting, regular individual performance reviews and individual development plans
- Providing strong leadership to the sales team for which you have responsibility. This to be done by leading by example, both internally and at customer meetings, setting clear goals and expectations, providing regular and clear communication between senior management and the salespeople and acting in a professional manner at all times
- Working to understand what motivates each individual within your team and putting appropriate measures in place to ensure high morale is maintained across the sales team as a whole
- Attending as many customer meetings as possible, either to assist in winning deals and/or to act as a coach and mentor to salespeople
- Providing accurate, timely reporting to Senior Management as required
- Taking personal responsibility to remain up to date and informed regarding company products and services, market knowledge, industry trends and PGi competitors
- Representing the company and its interests in a professional manner at all times.
Job Title: Account Executive - New Business
Location: Frankfurt
Date Posted: 1 May 2013
FUNCTION
The person we are seeking will be responsible for selling our audio-and web conferencing solutions, as well as consulting our customers in conferencing solutions. This is an excellent opportunity for an individual who enjoys challenges and is committed to continue to building a career in sales.
RESPONSIBILITIES
- Close new business and build a territory by qualifying opportunities and securing demonstrations/meetings with key decision makers in enterprise companies
- Consult with prospects to determine the best solutions for their specific needs and close the sale
- Achieve all individual sales targets set by the company
- Attend sales meetings, seminars or educational activities to stay up-to-date on the latest trends
- Keep current with all product information, pricing and contract terms.
Job Title: Channel Development Account Executive
Location: Frankfurt, Germany
Date Posted: 1 May 2013
Description
To acquire new business through a ‘sell-through’ model that optimizes Partner expertise and resources. The role will work in conjunction with Orange Business Services sales teams to capitalise on existing and potential customers in selling OBS/PGi Partnership Products. The job entails (in conjunction with OBS) both defining and executing the sales strategy with regard to segment, territory and product mix. The position has three primary functions:-
- Ensures the OBS sales organisation is fully equipped to sell PGi collaboration products working both directly with the sales teams and as a liaison point to PGi Product development, Marketing and Training functions.
- Collaborate with the Partner sales teams in front facing Customers to demonstrate product applicability and deal framework.
- Through demonstration of product value combined with strong selling technique, drives concentration on PGi products and ensures sales teams are enthused and determined to develop and close sales opportunities.
Job Title: Project Manager
Location: Bonn, Germany
Date Posted: 1 May 2013
Description
The primary responsibility in the role of the Project Manager is the management of and assistance for a specific client and /or business unit driven projects for PGI’s EMEA or Global entities. This role is to provide project management expertise and to lead or co-lead on cross-functional projects across the customer’s functional personnel, internal PGI EMEA region and where required, global PGI functions also.
Job Title: Key Account Manager
Location: Frankfurt, Germany
Date Posted: 1 May 2013
Description
- Account Management of a portfolio of PGi’s larger customers, many of which many be EMEA or global customers.
- Regional lead on team working closely with EMEA management, account teams in North America and APAC
- Meet & exceed revenue targets as set by the company.
- Building high level strategic relationships with key users and decision makers with the aim to secure and increase revenue through growth and new business
- Identify and exploit further growth opportunities within those client accounts (e.g. new moderators, products, services, applications, locations).
- Maintain high activity levels at all times.
- Ensuring that once all revenue opportunities have been realized in the agreed timescales that accounts are dealt with in a professional and timely manner.
- Maintain an expert knowledge of PGi products and services, key applications, the Market we operate in, our competitors and their offerings at all times.
- Account planning and opportunity/pipeline management via defined methods. Submitting timely and accurate sales reporting.
Job Title: Account Executive – New Business Development
Location: Germany – Frankfurt
Date Posted: 1 May 2013
Responsibilities
- Close new business and build a territory by qualifying opportunities and securing demonstrations/meetings with key decision makers in enterprise companies
- Consult with prospects to determine the best solutions for their specific needs and close the sale
- Achieve all individual sales targets set by the company
- Attend sales meetings, seminars or educational activities to stay up-to-date on the latest trends
- Keep current with all product information, pricing and contract terms.
No positions available in Norway at this moment.
No positions available in Sweden at this moment.
No positions available in Denmark at this moment.
