Learn more about the technologies that power Premiere Global’s communication solutions. From APIs to XML, you can view technologies by solution below by clicking the expand link. Click on the “learn more” link for any technology and instantly view the most relevant information on the site.
Conferencing
VoIP
Voice Over Internet Protocol: The routing of voice conversations over the
Internet or through IP-based networks.
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SIP
Session Initiation Protocol: One of the leading-signaling protocols for
Voice over IP (VoIP).
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Open API
APIs (Application Programming Interface) provide the calls that developers
use to connect distributed applications and data using XML.
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Wireless
Any type of electronic operation, including communications, which is
accomplished without the use of a wire connection.
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TDM
Time Division Multiplexing: A technology that transmits multiple signals
simultaneously over a single transmission path.
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Web
Hypertext system that operates over the Internet, used for serving Web pages
and transferring files.
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SSL/TLS
Secure Socket Layers/Transport Layer Security: cryptographic protocols which
provide secure communications on the Internet for such things as web browsing,
email, Internet, faxing and other data transfers.
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Softphone
A piece of software for making telephone calls over the Internet.
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Streaming
Multimedia data, including audio, web and/or video, transferred in a stream
of packets that are interpreted and rendered, in real time, by a software
application as the packets arrive.
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Web Conferencing
To hold group meetings, live presentations and collaboration sessions over
the Internet.
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more
Desktop Sharing
The use of technologies and products that allow remote access and remote
collaboration on a user's computer desktop.
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more
Email Invite
The process of inviting multiple people through email to participate in a
meeting, conference call or presentation.
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File Transfers
The act of transmitting files over computer network.
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more
IM
Real-time communications between two or more people based on typed
text.
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Point-to-Point Video
State-of-the-art software allows the meeting host to communicate with
another party via video using a digital data stream of signal that is
compressed to transmit digital video.
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Multi-point Video
State-of-the-art software allows the meeting host to communicate with
multiple parties via video using a digital data stream of signal that is
compressed to transmit digital video.
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Document Storage
The process of storing documents digitally on a server.
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more
Webcast
The process of sending live audio or video over the Internet.
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Mobility Support
Software that supports the interoperability and communication with mobile
devices.
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Windows Mobile 5 Support
Software that supports the interoperability and communication with mobile 5
devices.
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Palm Support
Software that supports the interoperability and communication with Palm PDA
(Personal Digital Assistants) devices.
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BlackBerry Support
Software that supports the interoperability and communication with
Blackberry from RIM (Research in Motion) devices.
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Desktop Fax
Fax
The communication of a document image from one location to one or many other
locations traditionally over phone lines, but now encompassing IP technologies
as well.
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Translators
Conversions of documents from one type into a format used for delivery via
fax.
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Web
Hypertext system that operates over the Internet, used for serving Web pages
and transferring files.
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Rasterizing
The process of documents into graphical images for printing and
faxing.
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PDA Support
Software that supports the interoperability and communication with mobile
devices.
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Mobile 5 Support
Software that supports the interoperability and communication with mobile 5
devices.
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Palm Support
Software that supports the interoperability and communication with Palm PDA
(Personal Digital Assistants) devices.
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BlackBerry Support
Software that supports the interoperability and communication with
Blackberry from RIM (Research in Motion) devices.
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Outlook Integration
Direct integration of fax capabilities with Microsoft Outlook allowing users
to easily send a fax with full cover sheet capabilities.
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Notes Integration
Direct integration of fax capabilities with the Lotus Notes workgroup and
collaboration environment.
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Print Driver
A fax print driver processes a document for sending in a format (PDF or
TIF).
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more
Web Services SOAP/XML API (SDK)
Web Services APIs (Application Programming Interface) provide the calls that
developers use to connect distributed applications and data using XML.
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eMarketing
A store and forward method of composing, sending, storing and receiving
messages over electronic communication systems.
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Transaction Email
Emails that have text and links for recipients to read and take further
action on.
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more
Trigger-based API
Procedural code that is automatically executed in response to certain events
on a particular table in a database.
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HTML Email
Short for Hypertext Markup Language, is the predominant markup language for
the creation of web pages.
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Attachments
Files that are “attached� to an email letter to be
forwarded to other parties.
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Text Messaging/SMS
Permits the sending of short messages between mobile phones and other
handheld devices (SMS: Short Messaging Service).
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more
SSL/TLS Support
Ability to support Secure Socket Layers/Transport Layer Security;
cryptographic Protocols which provide secure communications on the Internet for
such things as Web browsing, email, Internet faxing and other data
transfers.
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Web Interfaces
A point of interconnection between two or more terminals or network on the
Web.
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more
MIME
Multipurpose Internet Email Extensions: an Internet standard that extends
the format of email to support text in character sets.
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Encrypted Email
The process of securing an email so it cannot be accessed by unauthorized
parties.
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Notifications & Reminders
Voice
The platform of using recorded voice messaging to forward to
recipients.
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Recorded Voice Deliveries
Automated delivery of pre-recorded voice messages to a list of
recipients.
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more
SMS
Permits the sending of short messages between mobile phones and other
handheld devices.
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A store and forward method of composing, sending, storing and receiving
messages over electronic communications systems.
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Fax
The communication of a document image from one location to one or many other
locations traditionally over phone lines, but now encompassing IP technologies
as well.
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Text-to-Speech or TTS
The process of converting written text output to voice output.
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more
VoIP
Voice Over Internet Protocol: The routing of voice conversations over the
Internet or through IP-based networks.
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TDM
Time Division Multiplexing: A technology that transmits multiple signals
simultaneously over a single transmission path.
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SIP
Session Initiation Protocol: One of the leading-signaling protocols for
Voice over IP (VoIP).
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Voice XML
Voice Extensible Markup Language (Voice XML), the W3C's international
standard markup language for accessing Internet content and services via voice
and telephone.
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Call Transfer
The transfer of a call using interactive speech technologies.
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more
Web Services SOAP/XML API (SDK)
Web Services APIs (Application Programming Interface) provide the calls that
developers use to connect distributed applications and data using XML.
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Instant Messaging or IM
Real-time communication between two or more people based on typed
text.
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more
Scripting
Computer programming languages that are typically interpreted and can be
typed directly from a keyboard.
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Reply Tracking
The process of tracking replies that are sent from an email message
inquiry.
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more
Automated Party Verification
The process of verifying the identity of a party by utilizing previously
determined authentication questions (i.e. last four digits of social
security).
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Recipient Directed Deliveries
Gives recipients control over how they receive messages and in what
format.
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Outlook Integration
Direct plugin integration from Outlook into notifications solution, enabling
synchronization of contacts and notification deliveries.
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more
Syncronization with Outlook
The process of synchronizing data from various points of reference in
Outlook.
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more
Document Delivery
Fax
The communication of a document image from one location to one or many other
locations traditionally over phone lines, but now encompassing IP technologies
as well.
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A store and forward method of composing, sending, storing and receiving
messages over electronic communication systems.
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Translators
Conversions of documents from one type into a format used for delivery via
fax.
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Web
Hypertext system that operates over the Internet, used for serving Web pages
and transferring files.
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Least Cost Routing
The ability of a communication system to determine the least costly means of
delivering a message across systems and geography.
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more
Rasterizing
The process of documents into graphical images for printing and
faxing.
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Mobile
Allows for the delivery of documents from PDAs and mobile devices to
applications and email or fax recipients.
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Print Driver
A fax print driver processes a document for sending in a format (PDF or
TIF).
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more
Parser
Used to parse data for reuse in applications and reports.
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Web Services SOAP/XML API (SDK)
Web Services APIs (Application Programming Interface) provide the calls that
developers use to connect distributed applications and data using XML.
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FTP and SMTP Support
A communications protocol that governs the transfer of files from one
computer to another over a network.
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more
SSL/TLS Support
Ability to support Secure Socket Layers/Transport Layer Security;
cryptographic Protocols which provide secure communications on the Internet for
such things as Web browsing, email, Internet faxing and other data
transfers.
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more
Document Translators: PDF, TIFF, Excel, Word, PowerPoint, ASCII
Translation of documents from one format/type to another.
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Accounts Receivable Management
Voice
The platform of using recorded voice messaging to forward to
recipients.
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Web Services SOAP/XML API (SDK)
Web Services APIs (Application Programming Interface) provide the calls that
developers use to connect distributed applications and data using XML.
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PAMD - Answering Machine Detection
Positive Answering Machine Detection: The process that authenticates voice
messaging and identifies the presence of answering machines.
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more
Scripting
Computer programming languages that are typically interpreted and can be
typed directly from a keyboard.
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VoIP
Voice Over Internet Protocol: The routing of voice conversations over the
Internet or through IP-based networks.
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TDM
Time Division Multiplexing: A technology that transmits multiple signals
simultaneously over a single transmission path.
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SIP
Session Initiation Protocol: One of the leading-signaling protocols for
Voice over IP (VoIP).
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Call Pacing
The process of determining time in between incoming calls based on volume of
calls and number of agents handling calls.
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more
Transfer Pacing
The process of determining time in between transfer of calls based on volume
of incoming calls and number of agents handling calls.
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more
Voice XML
Voice Extensible Markup Language (Voice XML), the W3C's international
standard markup language for accessing Internet content and services via voice
and telephone.
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Call Transfer
The transfer of a call using interactive speech technologies.
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more
Web Controls
Hypertext system that operates over the Internet, used for serving Web pages
and transferring files.
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more
Automated Party Verification
The process of verifying the identity of a party by utilizing previously
determined authentication questions, such as the last four digits of a social
security number.
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Direct Connect to Call Center
Allows a voice message recipient to dial a number on their phone keypad and
be connected to a call center.
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more
Real-time Reporting
The ability to see in real time the status of a message being delivered and
whether it has been received.
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more
Number Suppression
Block recipients of a fax from seeing the sender's fax number.
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more