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5 Features to Look For in a UCaaS Solution

A united effort gets more done, moving forward as a connected and organized unit of moving pieces. That’s why many IT and business leaders are choosing to unite their enterprise communications in the cloud. As the convergence of business communications, phone systems, messaging platforms and other collaboration workflows, unified communications as a service is the modern solution for IT and business leaders to create a connected and collaborative network that’s easy for all employees to access from any device. When you’re ready to make the switch, here are five important features to look for in a UCaaS solution:

1. Cost-effective Maintenance

Much like any other IT investment, UCaaS should reduce costs through improvements in operational efficiency. When researching various UCaaS providers, weigh the upfront costs as well as the charges for maintenance, such as ongoing technological invention, service quality and reliability, compliance and advanced analytics and reporting. The one with the best offers and total cost of ownership is the winner.

2. Five-star User Experience

A seamless, intuitive UX design is key for getting your employees on board with a UCaaS solution. Look for one that allows users to easily access features and capabilities in one place.

3. Collaboration Tools

You’re implementing UCaaS to streamline communication within the company, so look for a solution that makes collaboration as easy as possible for employees. Features like video and web conferencing, screen sharing and chat boxes facilitate a well-connected workforce. The best UCaaS will have this collaboration-forward strategy built into their UX, offering truly seamless collaboration in a single solution.

4. Mobile Optimization

Mobile applications allow employees to access the features and information they need no matter where they’re working. Many UCaaS providers offer several mobile applications to make this remote productivity possible. However, the better ones are mobile-native, which means employees don’t have to download several apps. Instead, the mobile solutions are readily available within the platform itself.

5. Adoption Support

More than simply implementing the solution and walking away, superior UCaaS providers stick around to make sure your employees are utilizing the features and capabilities to their fullest potential. This also encourages a seamless transition, allowing your company to reap the benefits in productivity and performance at a faster rate.

When you’re searching for the best UCaaS solution, learn more about how PGi can be your trusted partner in boosting collaboration and productivity within your workforce.

Recent Posts

5 Features to Look For in a UCaaS Solution

A united effort gets more done, moving forward as a connected and organized unit of moving pieces. That’s why many IT and business leaders are choosing to unite their enterprise communications in the cloud. As the convergence of business communications, phone systems, messaging platforms and other collaboration workflows, unified communications as a service is the modern solution for IT and …

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What Features Do Users Want From Their UC&C Providers?

Enterprises that seek improved collaboration and communication are increasingly utilizing UC&C providers. According to a study by Gartner, global spending on UC&C will reach $44.2 billion in 2021. As employers continue to implement unified communications software in the workplace, providers need to meet rising customer expectations. When selecting a unified communications and collaboration tool for their enterprises, organization leaders seek providers …

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How Businesses Can Keep Up With Transformations in UC&C

Businesses can sink or swim in an evolving market. Rather than using traditional practices that have worked in the past, businesses should be adaptable to present and future business trends. Think of how technology has evolved in the last 10, five and even two years. Companies that are still using communications from 10, five or two years ago can lose …

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4 Scary Blunders To Avoid In Your Next Webcast

October is in full swing, which means all things spooky run amok. Just because it’s Halloween time doesn’t mean you should scare away your audience. Being prepared to produce an effective webcast typically involves understanding common mistakes so that organizers and presenters can avoid making the same mistakes. Here are some of the most common webcast errors: Trapping Viewers With Your Title …

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How Can VRC Enhance Your Video Conferencing Practices?

Across the world, employees are skipping the traditional commute and tuning in from their screens instead. While dependent on the nature of the work, telecommuting has become a norm for many companies. In fact, a recent study found that 70 percent of professionals work remotely once a week, with more than half (53%) doing so for at least half the …

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