The other day, I flew on my first Delta flight where Wi-Fi was offered. After just a few clicks I was online, right in seat 35C. Within moments I was checking Facebook and sending IMs to my friends.
As more airlines enter the era of sky-high Wi-Fi, I began wondering what this might mean for our customers. Beyond checking e-mail and surfing the web, flyers are now able to connect to meetings – even at 30,000 feet!
And I wasn’t the only one. USA Today interviewed our Chief Marketing Officer Jackie Yeaney about online meeting etiquette while aboard a plane. Since phone calls are still blocked on planes, Yeaney suggests that business travelers to use instant messaging and “emoticons” to respond to certain ideas or ask questions. AirTran Airways has an online guide to what it calls “Internetiquette” in the air.
While this new venue for online collaboration will allow business travelers to be even more productive, it does raise security concerns. Participants should be aware of other passengers catching a glimpse at proprietary information. As long as business travelers are mindful of how they conduct business, the new onboard Wi-Fi offerings are allowing our clients to connect from just about anywhere.