It‚Äôs time for your quarterly earnings release. You have sweated through preparing your presentation, editing, reviewing, practicing ‚Ä¶ and practicing again. You finally feel comfortable with your message, but in all your preparation, have you sweated the right stuff?
I contacted the Service Quality Team at Premiere Global, and here‚Äôs what they say are the easiest yet biggest blunders speakers make that often have the biggest impact on their Operator-assisted call:
Not identifying yourself as a speaker when you dial in. If the Operator is unaware you are a speaker on the call, you‚Äôll be placed in the main conference with a closed line. It‚Äôs likely that you will not be able to speak when it‚Äôs your time, or your conference will be delayed while the Operator searches for your name amongst all your participants.
Calling in at scheduled start time. We know you‚Äôre busy, but if you don‚Äôt dial in a few minutes early, the Operator can‚Äôt conduct a sound check or go over all the call details, such as Q&A prioritization or proper pronunciation of all your speakers‚Äô names.
Not distributing the confirmation code. PGi is committed to protecting the privacy of every client we serve. Without a confirmation code, your participants will likely be asked for additional pieces of information to ensure we‚Äôre placing them in the correct call. Having the confirmation code helps facilitate their access into your call.
So the next time you host an Operator-assisted conferencing event, don‚Äôt forget to sweat the small stuff. It is often the difference between a successful call and an apology to your participants. For more tips on hosting conferencing events, please go to PGiSupport at http://support.pgi.com/.