customer service

Better Customer Service Through Video Conferencing

Responsive and good quality customer service is essential to running and maintaining a successful business. People expect their customer service experience to be as quick as possible, but they also want to connect on a personal level.

I don’t know about you, but I get impatient and very irritated when I am forced to speak with an automated robot or I’m placed on hold for an hour listening to Beethoven. I want my experience to be pleasant and enjoyable.

As expectations for customer service continue to evolve, video conferencing can serve as an additional channel to establish more personal connections with customers.

Leave a lasting impression on your customers and clients by using a state-of-the-art collaboration tool, such as iMeet. iMeet makes it possible for you to be more than just a voice on the other end of the phone.  It has several features that can help you improve your customer service.

  • Easy-to-use interface

Instead of dealing with overly complicated tools, iMeet’s intuitive interface makes it easy for new users to operate. Since it’s cloud-based, there is no need to waste precious time downloading or installing complex software.

  • Video feature

The HD video capability helps create a deeper connection by allowing customers to see who they are speaking with.

  • Personal meeting space

Make your customers feel at home. iMeet makes it possible to create  a unique URL, change your background, upload a profile picture and even write an exclusive bio about yourself or your company.

iMeet lets business users connect, collaborate and share ideas and information from their desktop, tablet or smartphone, enabling greater productivity in the office or on the go. At PGi, we like to say that we give people and the companies they work for a “Collaborative Advantage”. Because we know that better collaboration leads to better results.

Collaboration, along with a culture that harps on providing the quickest and best customer service possible is destined to achieve great things. The sky is the limit for those that focus on excellent customer service.

Are you looking for a video conferencing tool that will help you reach out to your customers in a more effective way? Look no more. Sign up for a free-trial of iMeet today.

About Luke Ewing

Luke Ewing
Luke is currently an intern under the Strategic Communications team at PGi. He is a student at The University of Alabama with a focus in Advertising and Marketing. Luke is very passionate about social networking, creative/content strategy and internal communications. Fitness and sports fanatic.

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