Customer service is the core of our business. Over the last 25 years, we’ve learned the importance of providing support before, during and after the implementation of our software, and we’ve seen the significant impact of providing our customers with the right training and adoption programs to ensure success.
In fact, 97% of our customers cite training and adoption programs as key implementation success factors, and customers who leveraged PGi’s success resources saw adoption rates climb to nearly 80% compared to just 14% for typical software companies. And while the adoption, training and support programs are critical to the success of implementation, there are also other important steps along your implementation journey.
To help ensure you’re working with the right vendor, check out the 21 questions we think are most important to ask before implementing a collaboration solution. Download PGi’s free checklist, 21 Questions to Ask Before You Implement a New Collaboration Vendor.