At PGi, the desire to please our customers is more than just a goal; it is the motivating factor behind everything we do. From designing products that meet our customers’ needs and gathering real-time feedback to incorporate into ongoing product development, the voice of the customer directs our decisions and strategy.
The PGi experience that our customers receive is more than just our best-in-class collaboration products, though. A stellar product is ineffective if customers either do not want to use it or don’t know how to use it. That’s why we guide our customers every step of the way with our award-winning 24/7 customer support and our AdvantEDGE Customer Success team.
Our customer success program is designed to guide you smoothly through the product implementation process. Typical software companies experience low adoption rates, on average, 14 percent. With the help of PGi’s AvantEDGE program, adoption rates soar at nearly 80 percent and provide our customers with great ROI. To learn more about how to experience a winning product implementation, check out the video below:
To learn more about how to utilize PGi’s customer success team to set you up for a win, read more about PGi’s AdvantEDGE process here.