How UCaaS is Driving Digital Transformation

Digital transformation is taking over the enterprise, breaking down barriers and enabling smarter work and easier communication for end users. “Digital transformation” and “cloud migration” often seem to be used interchangeably, and while embracing cloud-based technology is undeniably a part of digital transformation, it’s not the only part.

Put simply, digital transformation is the process of adopting any digital technology. Digital transformation is about ensuring that businesses (and the people who run them) are effectively leveraging the power of technology in alignment with their business processes and goals.

The cloud and digital transformation are so frequently used interchangeably because, for many, one of the fundamental elements to digitally transforming the enterprise is to embrace the cloud.

Unified-communications-as-a-service (UCaaS), in particular, represents a crucial driver of digital transformation for employers looking to empower their global, mobile workforce with cost-effective, secure solutions that benefit employer and employee alike.

According to the latest market research, by 2020, more than half of businesses will be running UCaaS systems. And with UCaaS market projected to grow by 20 to 25 percent each year, UCaaS is quickly becoming the most attractive options for IT leaders looking to foster digital transformation in their business.

The Value of UCaaS

According to Kris Woods, EMEA Vice President at Fuze, digital transformation has never been trickier:

“Think about the sheer volume of communications tools that businesses need to manage, then factor in the rapidly changing digital formats and the different types of devices being used today. Effective UCaaS promises to deliver seamless, secure, and cost-effective communications across multiple channels (voice, text, video, etc.), on different devices, anywhere the user needs it, which in turn will help with widespread organisational transformation.”

UCaaS presents a cost-effective, secure solution for businesses looking for flexibility and a seamless deployment while taking the brunt of system management off of IT and allowing your company’s IT infrastructure to become much more cohesive and simple.

Consolidation and Integration

From an IT perspective, UCaaS is a blessing thanks, in large part, to the ability to easily integrate UCaaS into existing systems and consolidate existing platforms to ease the burden on IT. UCaaS provides an easier way for IT teams to cater to end users on the go who need to be able to use multiple devices and collaborate with ease.

Additionally, open architecture makes UCaaS even more appealing, with open APIs allowing for interoperability and integration with existing software to make the jump to UCaaS as seamless as possible without inconveniencing end users or overwhelming IT in the process.


The future of the enterprise seems intricately linked with the rise of UCaaS as an arbiter of digital transformation. Ten percent of enterprises expect to spend nearly $10M or more in 2017 on cloud computing apps and platforms than they did in previous years, and UCaaS will undoubtedly constitute a good bit of that spending. As more and more enterprises make the jump to the cloud and adopt UCaaS solutions, being an early adopter of UCaaS guarantees you a competitive advantage as you play a more aggressive role in fueling digital transformation for you company.

About Kayla R.