Companies of all sizes are transitioning from traditional, on-premise phone systems to cloud-based PBX (private branch exchange) systems. The reason for this is that are many benefits to a cloud PBX system over an on-premise system, which are driving IT departments to adopt this latest enterprise technology.
That said, there are still common misconceptions IT professionals may have when it comes to moving their phone systems to the cloud:
Myth: You don’t have as much control over your phone system when it’s in the cloud.
In reality, if the phone system is cloud-based, you have more control. And better still, you have more flexibility. For example, if you want to make changes, such as re-setting a voicemail password or turning on your holiday schedule, you can do it with one click. You can even do it remotely, away from the office.
Myth: Sound quality is poor on cloud-based phone systems.
When properly architected, hosted voice for business on an enterprise-grade platform has incredible quality. And because it’s cloud based, companies can monitor quality, correcting potential issues before quality could ever be compromised. A decade ago, poorly executed consumer-grade VoIP was an issue, but those days are long gone. PGi’s crystal-clear audio makes it easy to connect people from all over the world.
Myth: Cloud technology for phone systems is just a fad.
According to a report from Gartner, more than $1 trillion in IT spending will be directly or indirectly affected by the shift to cloud during the next five years. Although the term cloud has been kicked around for a while and is constantly advancing. More businesses are adopting a cloud-friendly approach each day. In fact, chances are good, you use the cloud for personal services now — email, music, picture storage and more.
4. Job Security
Myth: Moving to the cloud means losses in staff for IT jobs.
One fear some IT directors have about moving to the cloud is that it’ll jeopardize jobs. In actuality, all companies will need professionals that understand evolving cloud technology. The best part of the equation is that the menial tasks that tie up too much of your time are eliminated, enabling you to engage in more strategic projects that provide opportunities to improve the business.
As the market continues to shift to the cloud and adopt UCaaS solutions, converting your environment sooner rather than later will allow you to have a more competitive advantage and get ahead of the game. To learn more about these technologies and to get a better feel for how you can shift to the cloud, read our recent post on “How UCaaS is Driving Digital Transformation”.