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4 Conference Call Fails (and How to Prevent Them)

Have you noticed how much audio disruption people tolerate during conference calls or online meetings? Examples include background noise, fragmented audio, and that awful echo where you hear your own voice through the other line. Somehow, most professionals still haven’t made a point of avoiding these easily preventable fails. Here’s how to banish them for good.

Audio That Cuts In and Out

Spotty sound can sabotage an important call. That’s because it creates a subconscious perception that you, the speaker, are less trustworthy—even though it’s the technology, not you, that’s unreliable. Additionally, the sound of “degraded” audio quality has actually been found to cause a physiological stress response in test subjects.

There are two ways to prevent this problem. The first is to test your microphone regularly since microphone hardware is often the failure point. It takes 60 seconds to grab a colleague, give them your headset, and ask them to call you to test your mic. The other preventive measure is to make sure your web conferencing solution meets the industry standards for audio quality.

Speaker’s Volume is Too Low

When people are struggling to hear you, they’re dedicating brainpower to figuring out what you’re saying instead of thinking about your ideas. Not good! Fortunately, with many web conferencing solutions, you have the option to calibrate volume. You can adjust the volume of a guest in your meeting to set at the correct level for you.

Background Noise

When you’re taking a one-on-one call in a coffee shop or on a busy city block, the background noise might be distracting. But it’s usually not a disaster. Large online group meetings are different. Once multiple people are involved, your background noise becomes everyone’s problem. It derails other speakers and causes you to make a shoddy impression when you’re talking.

The best way to mitigate this problem is to take online meetings in the quietest available space and practice good muting etiquette. If you’re the one hosting the call, you can take control of the meeting. Mute guests in your meeting while screen sharing or to silence an open line that is bringing noise into the meeting to eliminate the disruption.

The Dreaded Echo

No one likes hearing their own voice in a normal situation. And hearing your voice echoed back while you’re talking to a group of people? Cringeworthy. This dreadful experience is usually the result of one of two problems:

  1. Multiple people are taking the call in the same room using different devices. When there are several active microphones in the same room dialed into the same call, things get messy—that’s why it’s usually best to call from one line.
  2. The web conferencing solution you’re using isn’t powerful enough to handle the demands of the call. If you have a lot of participants dialing in from different locations, your tech might be the bottleneck causing the echo.

The solution to this problem is to avoid having multiple active lines on the same call in the same room.

Make Every Call a Pleasant Experience

By understanding the underlying causes that contribute to common conference call problems you can make every conference call a positive experience for yourself and the other people on the call.

Try GlobalMeet Collaboration for a better meeting experience with crystal-clear Dolby audio, improved voice clarity, noise suppression and spatial voice separation. Enjoy the peace of mind that comes with state-of-the-art web conferencing technology.

 

About Kelly Strain

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