4 UC Opportunities to Watch for in 2020

This past year was full of surprises for many organizations, and the biggest revelations centered on a few central themes: worker mobility, the need for improved collaboration, changes in the routine, the need for a better end-user experience, and recognizing and embracing the inevitability of change.

While 2019 was indeed a year of change, I shared with No Jitter that organizations should recognize the best is yet to come. So, what can we expect in 2020?

Deploying adaptable tools builds an agile workforce.

The expansion of 5G cellular networks will result in an increase in the Internet of things (IoT). This exciting opportunity may require companies to throw out their legacy systems and deploy technology that enables teams to connect in a meaningful way.

Look for opportunities to deploy artificial intelligence (AI) and machine learning to augment manual processes. By doing so, teams can focus on their primary responsibilities instead of mundane administrative tasks.

It’s time to rethink the entire work experience.

Organizations, both large and small, must acknowledge that the old, top-down approach does not work in the modern marketplace. Furthermore, requiring employees to fit into a job description is arguably the most significant mistake companies make.

The same goes for meetings. Nearly six years ago, in 2014, The Wall Street Journal reported workers were increasingly fighting over conference room space, an ever-shrinking commodity in today’s offices. Why confine a meeting to a meeting space? Instead, bring workers together virtually and allow them to join the meeting from wherever they are most productive — whether it’s their couch or the local coffee shop.

Engage employees with technology.

Too often workers do not feel engaged. When this happens, their work suffers, and business results also lag, a recent Gallup survey found.

But technology can help reverse this trend. It can help teams connect with workers who might otherwise feel disconnected and make every member of the organization feel they are a part of something bigger. In turn, it’ll drive their work to new heights.

Drive improved worker experiences.

Workers today want meaning in their functions, and to remain relevant, companies must embrace this new reality. They need a leader who can build agile teams and inspire them to do their best work.

As the workplace shifts, organizations should stop elevating the longest-tenured person to the top role. By promoting people with vision, organizations will be poised to anticipate the next wave of changes.

What surprises did you experience in 2019, and how will you use them as opportunities in 2020?

About Mark Roberts

Mark Roberts serves as PGi’s CMO responsible for all marketing operations worldwide, driving growth opportunities and building brand recognition for the company within the communications market.

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