unified communications and collaboration

3 Ways Unified Communications Supports Remote Workers

Before the COVID-19 pandemic, 5 million Americans, or approximately 3.6% of the nation’s workforce, worked remotely from home. Now, as remote work sweeps the U.S., 55% say it can succeed in their industry, with more than 75% of people endorsing remote work in digital fields such as software, finance and media. 

There is no indication that companies are rushing to return to the old way of doing business. Companies are searching for remote tools and ways to streamline their communications and collaboration efforts to support their employees.

As such, companies of all sizes are looking to unified communications tools as a comprehensive solution. Unified communications tools provide remote workers features such as voice and video conferencing, messaging, and platforms for collaboration and file sharing. With this in mind, there are three main ways that unified communications platforms support remote workers.

1. Streamlined Communications Through Collaborative Tools

In an office setting, teams rely on communication methods such as in-person conversations to deliver pertinent work messages. However, these methods aren’t always properly recorded, resulting in miscommunication, and do not translate well to a remote workforce.

Unified communications tools support today’s mobile and dispersed workforce and enable them to collaborate as easily as if they were in the same room through:

  • Voice calling
  • Video conferencing
  • Instant messaging
  • Desktop sharing
  • Mobile apps

By combining these tools, remote workers can maintain a high level of productivity by having all workplace communications in one location.

2. Efficient Business Processes

Companies that leverage unified communications tools often execute communications-enabled business processes as well.

Communications-enabled business processes utilize unified communications tools to make a specific process faster and more efficient. As a result of a more effective and efficient process, companies enjoy greater process accuracy, improved work-life balance for remote workers, and a more productive workforce overall.

3. Transparent Workforce and Processes

Companies often fear that their remote workforce is slacking off and unproductive. Fortunately, this couldn’t be further from the truth. 77% of remote employees say they’re more productive working from home than from the office.

With Presence through a unified communications platform, remote workers can be transparent about their location, work status, and availability, leading to a better work-life balance and overall productivity.

Plus, with the ability to seamlessly access tools from a tablet, smartphone, or laptop, teams will never have a lapse in communication due to distance or technology.

Leverage Unified Communications and Collaboration for Your Remote Work Team

Merge voice, video, instant messaging, and collaboration tools into one cloud-based, unified communications platform to support your remote workers and improve company-wide efficiency. Let the PGi team help you choose the tools and services that make sense for your team.

About Kelly Strain

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