Have you ever hosted a highly important conference call with investors, stakeholders, or potential clients and battled with a poor connection, awful audio quality, or dropped calls?
It’s the worst, right?
For enterprises hosting conference calls, online events, and webcasts, audio quality is imperative. Otherwise, your brand reputation may be diminished when participants have a poor experience.
Instead of hopping on a conference call and hoping for the best, enterprises can rely on operator-assisted services to ensure the entire event is a success from start to finish.
Operator Assisted (OP) Events 101
Operator-assisted calls or events are audio conferencing events managed by a live operator. This operator is responsible for monitoring the call quality, participants, and other important details like connection strength.
From long before the call begins to the final minute, your assigned operator is there to guarantee a successful audio experience for all involved in the online event.
3 Benefits of Operator Assisted Calls
When you take advantage of operator-assisted calls, your business will enjoy benefits such as:
1. Peace of Mind
As an enterprise hosting online events, you have a lot on your plate. Between sending out event invites, managing registration, and content creation, there’s a lot to accomplish before the call or event begins.
The last thing you want to worry about is call quality and management. With an operator-assisted call, the only thing you need to focus on is providing great content and topics for your audience. Your designated operator will handle the rest!
2. Fail-Safe Calls
When hosting large online events or audio conferences, you want to ensure that your audience can access the call easily. However, as you add more participants, your call strength and quality can diminish.
That doesn’t happen with operator-assisted calls! No dropped calls, poor audio quality, or spotty connections.
3. Enhanced Webcast Experiences
Webcasts need exceptional call quality, too! By allowing your participants to also listen to a webcast over the phone or pair the operator-assisted audio with the webcast content, you offer yet another valuable experience for your audience.
Plus, your assigned operator can also help present and manage slideshow content during your webcast, meaning you have one less thing to worry about!
Discover how Operator Assisted Conference Calls from PGi can elevate your enterprise’s online events today.