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Audio Conferencing

7 Ways to Win with Face-to-Face Results, Without the Cost

It’s possible to get your inside sales team to the level of an outside sales team. But not with your technology. And not with your existing sales processes. Many organizations have responded to pressure from the C-Suite by re-organizing with an inside sales model. However, these organizations struggle to build trust and close sales because their reps aren’t face-to-face with …

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Deliver a Rich Customer Experience to Increase Revenue and Customer Loyalty

This last Sunday, Seth Godin blogged: “It’s easier to love a brand when a brand loves you back.” I couldn’t agree more. It’s never been more important to cultivate genuine customer relationships. Over 63% of buyers chose helpfulness and knowledge when selecting a vendor. With the right building blocks, an introductory meeting can turn a prospect into a loyal customer—but …

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Go Mobile the Right Way: Simple Mobile Meeting Tips

iMeet Mobile

We’re big fans of meeting on the go here at PGi. We even cut our very own award-winning digital nomad Cora Rodenbusch loose around the world for almost a year, and we continued to work and collaborate closely with her during that time. There are some pitfalls with mobile meetings though, especially when it comes to connecting and maintaining quality …

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What nonverbal messages do you send during virtual meetings?

I’ve said before that up to 93% of communication is nonverbal. But did you know that you exchange approximately 800 nonverbal messages during the average 30-minute sales call? (Source: The Art of Nonverbal Selling, Gerhard Gschwandtner) On a sales call, your nonverbal communication will always say more than your words. What nonverbal messages are you sending to clients and prospects?

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Technology Got You Down? Let Simple Conferencing Pick You Up

When it comes to new technology, I am one of the last to adopt the latest advances. I still love handwritten notes, birthday cards sent through postal mail and books printed on paper.  Each of these things helps me feel more connected to the person or story with which I’m interacting. The electronic versions of these activities simply don’t have the …

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Sales Science: 4 Ways to Get Your Top Talent Face-to-Face on Video with Qualified Prospects

Last week, I said sales leaders must demystify the why behind sales results to build and sustain high-performing teams. Today, I’ll show how we can use hard science to leapfrog those hurdles. If you trust your gut in sales, you’ll get a stomachache: Nearly half of all reps fail to meet quota Over 33% of employers lost top performers in …

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Happy Holiday Wishes from PGi

 

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9 Surefire Ways to Jumpstart Participation in Virtual Meetings

Last week, I listed 10 things your team really does on a web conference call. Keeping your team from being distracted is one thing, but getting them to fully engage in a virtual meeting is quite another. Here are 9 ways to get your team invested in your online meeting: Do your prep work + ask your team for some, …

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Web Therapy: It’s for Real… on Showtime

More proof that video conferencing is everywhere: Web Therapy on Showtime. Lisa Kudrow, of Friends‘ fame, stars as a passive aggressive therapist who can’t bear to meet with her clients in person. Instead she performs her shrink duties via video chat. The show is hilarious. The characters are slightly bent. And the use of video for therapy isn’t that far …

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I Hope Your Knowledge Workers are Outfitted to be Mobile and Flexible, Collaborating and Meeting Anywhere

In a recent Forbes article, Forrester Analyst TJ Keitt challenged businesses and their IT organization to assess if they are ready to support a flexible and mobile workforce outside of the firewall. “The bottom line is that if businesses are to smartly plan for and provision a mobile workforce, they need to have a firm grasp of what the issues …

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Not Your Average Conference Call

It goes without saying at PGi we host a lot of meetings. A. Lot. Of. Meetings. In fact, we’ve been the technology behind nearly half a billion meetings in the last five years. The fearless blog team, which includes some superstars in our Care organization, started talking about some of the wacky calls that have taken place over the years. …

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To Go Green, the U.S. Government Will Expand Use of Web Conferencing

In a July 26th article about teleworking on FederalTimes.com, it was noted that the U.S. government was pledging to cut green house gas emission caused by their workers by 13% before the end of 2020. A couple methods they plan to use is encouraging workers to telework more and taking advantage of online meeting technologies. Tim Kauffman states that “to …

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In Plain English: Global Conference Calling Explained

Global conference calling sounds great, and it’s a term you hear often. But what exactly does it mean, anyway? In the USA and Canada, most of us are quite familiar with the regular old conference call- dial a toll or toll free number, enter a passcode, and you’re “good to go.” When it comes time for someone outside North America …

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Reasons to work from anywhere: Because I am pregnant

The light ahead is fast approaching. I am in my last two months of my first pregnancy and let’s just say I have learned A LOT on the way. In the beginning, most of the other moms I talked to went on and on about how wonderful it feels to be pregnant. The reality is that it is not all …

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Reasons to Work from Anywhere: Got to Get the Kids to Summer Camp!

EDITORIAL NOTE: Coming to an office is important, but sometimes telecommuting gives you that extra “quietness” to be productive or the flexibility to meet deadlines without wasting time sitting in traffic. Here are some reasons why the PGi Blog Team thinks the ability to work from anywhere is crucial in today’s world! Summer‚ it’s a time to relax, enjoy the pleasant …

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In Plain English: The "boings" (tones) in conference calls?

Conference calls are a staple of the American workplace. Sometimes though, little things about them can drive us crazy. Like the “boing”. You know, the electronic tone that alerts you when someone has joined your call. For most people, it’s a great feature which helps you keep track of when people join or leave your call. Sometimes though, that “boing” …

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5 Questions to Ask When Choosing a Meeting Provider

The web meeting (aka web conferencing) market has continued to experience 25% plus growth over the past year despite the global recession. More and more people are turning to virtual meetings to cut costs, increase efficiency, and enhance productivity. With demand comes supply, and a flurry of new providers have appeared on the horizon. So when it’s time to choose …

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The "New Meeter." My 2010 Meeting Resolutions

As an intern here at PGi, I’m completely new to this whole teleconferencing thing. Conference calls have opened up an entirely new and confusing world of meetings for me. Never before have I had to try to identify who was speaking, laughing or coughing in a meeting. Nor have I entered a meeting, to which I was not invited, unannounced. …

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Poll: Multi-Tasking

I got caught! While on a conference call on Friday, I was reading my email instead of paying attention to the matter being discussed. Of course, someone said, “Hey Jill, what do you think?” Embarrassed, I promptly muttered, “Oh, I’m sorry. What was the question?” I guess we all multi-task while participating in conference calls.

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Meeting Resolutions: Resolving to See the World Around Me

As PGi develops products that promote global communications, nurturing “one world” philosophy as geographic boundaries blur, I find myself continually inspired by the cross-cultural networks we support. Here in the microcosm of the Austin PGi office, the cube walls are low and the camaraderie is high – truly, we connect. We share a collaborative, light-hearted atmosphere where conversations run the …

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