Andrea Duke

Andrea Duke
Andrea is a Georgia-native who specializes in communications. When she's not blogging for PGi, you can catch her playing or watching soccer, hiking or attempting crafts from Pinterest.

The Risks of Letting Employees Lead the IT Agenda

IT

We live in an era of ever-evolving technology that is changing the way we work and live. Our homes and offices are being flooded with a host of choices that will revolutionize how we work and play. But, with this deluge of technology, how does an IT team stay focused to understand the latest tools and applications while also balancing enterprise …

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Why You’re Always Late (and How to Fix It)

Late

When I first started doing research on this topic, I genuinely believed that late people just had total disregard for anyone’s time or that they were terrible at time management. Any Type A person, like me, believes in the mantra, “If you’re not 15 minutes early, you’re late.” And if you’re that person, I bet you have the same preconceived …

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What is Hygge and Can It Be Used in Your Work Life?

hygge

It seems like every day I hear about a new “fad” or lifestyle trend that is guaranteed to make me more productive, mentally healthier and just overall happier. From cognitive tricks to get more done in 90 minutes than you have in 30 days to eating different foods to power you through an afternoon slump, there’s always something to try …

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How Event Conferencing Can Elevate Your Next Call

Open communication between team members and executives can be difficult for companies, especially for those who operate on a global scale. And whether you’re hosting a quarterly town hall or an annual investor relations call, keeping the call professional and secure with reliable audio is critical to producing a flawless meeting. When the stakes are high for transmitting important communication …

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Three Ways to Become a Better Presenter

Presentations and public speaking strike fear in the hearts of people everywhere. Whether it’s a presentation for a small board of stakeholders or speaking in front of hundreds about your company’s latest product, presentations can be uncomfortable and nerve-wracking. In fact, according to Statistic Brain, 74% of Americans fear public speaking. It’s the number one phobia, with fear of death …

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21 Questions to Ask Before You Implement a New Collaboration Vendor

Customer service is the core of our business. Over the last 25 years, we’ve learned the importance of providing support before, during and after the implementation of our software, and we’ve seen the significant impact of providing our customers with the right training and adoption programs to ensure success. In fact, 97% of our customers cite training and adoption programs …

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New PGi Customer Survey Suggests the Desk Phone is Dying

In a recent pulse survey of PGi customers and collaboration users, it was found that desk phones are slowly disappearing as more knowledge workers are choosing mobility. The survey found that 60 percent of respondents said they only have a personal cell phone, and when working from home, 58 percent connect to meetings using their cell phone. Only 7 percent reported …

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Lack of Company Culture: The Silent Killer to Your Success

Uber, the world’s largest ride services company, has captured headlines around the globe recently. With the resignation of Jeff Jones as president and CEO Travis Kalanick’s public apology after being filmed swearing at a company driver who complained about rates being cut, the company’s dirty laundry has been left out to dry for all of us to see. The company …

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Women in History: Rear Admiral Grace M. Hopper

As we continue our recognition of outstanding women in history, this week’s feature goes to Grace M. Hopper, an American computer scientist and U.S. Navy rear admiral. The late Hopper, who often was called “Amazing Grace” by her peers, is credited for leading the team that created the first computer language compiler that was a precursor to the widely used …

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Customer Insights: Vacation Policies – How Does Your Company Compare?

Whether it’s a trip to visit family or an adventure across the globe, nothing is better than a vacation. And now that spring break is in full swing for many schools, that means many employees with children will be taking vacations very soon. But, as we have discussed before, paid vacation time in the U.S. isn’t as extensive as many …

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