Trisha Zimmerman

Trisha Zimmerman
Trish Zimmerman, Senior Communications Manager, with more than 12 years experience. In addition to communicating with our employees and clients, I use surveys to gather information from our clients about their own conferencing experiences. With our their feedback, I work with our Service Quality Department to help Moderators use conferencing more effectively. To talk about your own experiences and how you can enhance your communications, please contact me at trisha.zimmerman@premiereglobal.com

PGi Wins the Gold Stevie Award for Support Team of the Year

Purely focused on collaboration, PGi is immensely proud of our innovative portfolio and the best customer care team in the world. Best in the world? Sounds ambitious, huh? Guess, what the folks at the Stevie International Business Awards agree! The PGi Expert Team was awarded a Gold Stevie International Business Award (IBA) for “Support Team of the Year.” PGi’s Expert …

Read More »

Think You Know How to Motivate Employees? A Must Read for Management

The Enthusiastic Employee helps managers motivate employees for a more profitable business.

Read More »

Can I Have Your Attention Please?

From hands-on classrooms to virtual meetings, Brain Rules provides a road map for sharing information. You’re a meeting host presenting to a silent, lifeless audience. “Any questions?” you ask, hoping for any proof that you still have their attention. Your plea for some sign of life is met with the same glazed looks that began appearing around 10 minutes into …

Read More »

How to Capture Your Audience’s Attention with a Story

Does your audience nod off during your presentation? If so, you’re not alone. 32 percent of audience members have fallen asleep during a boring presentation. The human brain is only wired to pay attention for about 10 minutes at a time. As a presenter, you have to find a way to capture people’s attention and keep re-engaging them in your …

Read More »

Do it Yourself on PGi’s GlobalMeet Community

How does customer support work in the modern age? Digital communities and online service behaviors are thriving and supporting consumers’ needs in new and innovative ways. It used to be that when you needed technical assistance, you were placed in a phone queue for live support or made an appointment with someone in person. Those qualified to help were reserved …

Read More »

No Cords Attached, the Best iPad Apps for Teleconferencing

For all its advancements, technology often is still not as simple as I expect. Take my T.V., for example. I am amazed at the tangle of cords growing from it. It’s like a maze trying to figure out where they all connect. And, I’ll never understand why I have three remotes – none of which control the volume.  Fortunately, connecting …

Read More »

Five Tips for Managing Employees Remotely

Everyone who manages employees knows there is value in being on site. Hands-on direct participation by managers helps ensure the team is running at its best. When I first became a manager, I was concerned that I could do the job effectively since I am a remote worker. I was afraid my physical absence would impede the team’s progress, but …

Read More »

Don’t Treat Your Job Applicants Like Livestock: Let iMeet Do Your Herding

In a still sluggish economy, recruiters have the luxury of receiving many applications for the same job posting. That’s the good and the bad news. Recently, one of my neighbors described her job interview with another company by saying she and all the applicants were brought in to the interview like a herd of cattle. By the way she described …

Read More »

Recruiting Hassle #1: Are Your Job Applicants Engaged? Let iMeet Decide

Having recently interviewed candidates for an open position, I can honestly say it was the least enjoyable part of my job. The time it took to find the right person was unlike anything I had ever experienced. How do recruiters do it? I asked four of PGi’s Human Resources professionals this question, and their answer was simple: iMeet. Of course …

Read More »

Virtual Teaming Breaks the Office Mold

There are many ways that workplaces are going green, and one of the biggest is telecommuting. From 1980 – 2009, the percentage of employees working from home has grown 86%. Along with this remote work rise, more and more virtual teams are being born. When I first heard of virtual teams, I wondered how anyone could manage employees effectively when …

Read More »