Collaboration Technology Services

The Do’s and Don’ts of Webcasting

In today’s globalized business world, webcasting has become a strategic way to disseminate information to many external and internal stakeholders at one time. Some of the most common uses for webcasts range from hosting regional or global executive town halls with hundreds of employees, to conducting investor relations (IR) webcasts with thousands of stakeholders around the world. As useful as …

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The Risks of Letting Employees Lead the IT Agenda

IT

We live in an era of ever-evolving technology that is changing the way we work and live. Our homes and offices are being flooded with a host of choices that will revolutionize how we work and play. But, with this deluge of technology, how does an IT team stay focused to understand the latest tools and applications while also balancing enterprise …

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21 Questions to Ask Before You Implement a New Collaboration Vendor

Customer service is the core of our business. Over the last 25 years, we’ve learned the importance of providing support before, during and after the implementation of our software, and we’ve seen the significant impact of providing our customers with the right training and adoption programs to ensure success. In fact, 97% of our customers cite training and adoption programs …

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2017 Workplace Tech Trends

During a quick pulse survey, PGi surveyed customers and knowledge workers from across the U.S. to find out what type of technology they want to see in their offices in 2017. In order to fully understand and analyze this year’s workplace tech trends, PGi asked these front-line employees to provide honest feedback, and there were a few surprises. The most …

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eBook: UC&C for Telco Carriers: A Clear Vision for a Complex Playing Field

As technology continues its rapid evolution, few industries are insulated from disruption. Old-fashioned notions of “business as usual” are being bulldozed, pushed aside for a new era of increased agility, transparency and interconnectivity. Telco Carriers and Communication Service Providers (CSPs) are no exception; if anything, it’s a category with compelling innovation and fierce, fast-moving competition. Carriers are challenged by declining …

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Infographic: UC&C for Telco Carriers

Telco Carriers

Over the last few years, there has been major shifts in the unified communications and collaboration (UC&C) landscape. With new, over-the-top (OTT) brands, such as Facebook and Google, entering the communications market place as competitors, much of Telco Carriers’ traditional strategies will need to be revisited in order to protect and grow their base of business. To understand how UC&C market …

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Big Data: The Key to Collaboration-Centric Business

big data, collaboration

Recently I participated in a webinar panel with IT and marketing leaders on building alignment between the CIO and CMO, and surprisingly every speaker agreed: most of us are there or well on our way. The next frontier is building a collaboration-centric culture across the company, and data is the place you start. Just about every business function now needs …

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At the Corner of Create and Collaborate: A CMO’s Guide to Managing Marketing’s Newest, Busy Intersection in the Enterprise

Say “goodbye” to the marketing silo. Gone are the days when the marketing team solely focused on ad campaigns and only worked with their agencies. While Marketing has always owned the brand, today owning the brand has evolved into a much broader role of owning the sum of the customer experience – requiring marketers to work with a larger group …

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How All-in-One Collaboration is Powering the Digital Workplace

collaboration solutions

Today’s hyper-connected workplace is moving faster than ever before. It is truly a digital workplace, where the speed of information—and how that information gets shared across an organization—is paramount to that organization’s success. Businesses are constantly looking to optimize communication and collaboration. And today, we’re seeing an increasing trend towards streamlining collaboration by turning to all-in-one tools, combining traditionally disparate …

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Ensuring Business Success With UC&C

Implementing Unified Communications (UC) solution is nothing like your typical IT project or deployment. If successful, you are literally changing the way the business works and communicates. It’s hard to name another IT project requires as much strategic planning and business engagement. Unified Communications is a journey, not a single product or project you buy and deploy. The first step …

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