Collaboration Technology Services

I’ve talked a lot about how organizations must evaluate technology and deploy the solutions they believe will have the most significant impact on both their businesses and on their teams. They must decide how to implement technologies to advance effective …

In today’s globalized business world, webcasting has become a strategic way to disseminate information to many external and internal stakeholders at one time. Some of the most common uses for webcasts range from hosting regional or global executive town halls …

We live in an era of ever-evolving technology that is changing the way we work and live. Our homes and offices are being flooded with a host of choices that will revolutionize how we work and play. But, with this deluge …

Customer service is the core of our business. Over the last 25 years, we’ve learned the importance of providing support before, during and after the implementation of our software, and we’ve seen the significant impact of providing our customers with …

During a quick pulse survey, PGi surveyed customers and knowledge workers from across the U.S. to find out what type of technology they want to see in their offices in 2017. In order to fully understand and analyze this year’s …

As technology continues its rapid evolution, few industries are insulated from disruption. Old-fashioned notions of “business as usual” are being bulldozed, pushed aside for a new era of increased agility, transparency and interconnectivity. Telco Carriers and Communication Service Providers (CSPs) …

Over the last few years, there has been major shifts in the unified communications and collaboration (UC&C) landscape. With new, over-the-top (OTT) brands, such as Facebook and Google, entering the communications market place as competitors, much of Telco Carriers’ traditional …

Recently I participated in a webinar panel with IT and marketing leaders on building alignment between the CIO and CMO, and surprisingly every speaker agreed: most of us are there or well on our way. The next frontier is building …

Say “goodbye” to the marketing silo. Gone are the days when the marketing team solely focused on ad campaigns and only worked with their agencies. While Marketing has always owned the brand, today owning the brand has evolved into a …

Today’s hyper-connected workplace is moving faster than ever before. It is truly a digital workplace, where the speed of information—and how that information gets shared across an organization—is paramount to that organization’s success. Businesses are constantly looking to optimize communication …

Implementing Unified Communications (UC) solution is nothing like your typical IT project or deployment. If successful, you are literally changing the way the business works and communicates. It’s hard to name another IT project requires as much strategic planning and …

Workplace collaboration has evolved, and now includes a variety of technologies that allow employees to collaborate, engage and work together. The audio conference of yesteryear is being replaced with many different unified communications and collaboration (UC&C) tools that are increasingly …

Email may have pioneered virtual communications, but now, there’s a better way to manage projects, share files, send updates, centralize information, archive conversations and connect teams. Collaboration software, online project management and team workspaces are not only helping evolve teamwork …

Webcasting and web conferencing: tomayto, tomahto, right? Both technologies transmit audio and video online for download-free presentations and interactive meetings, so you can communicate with anyone from miles away. Actually, webcasting and web conferencing are not synonymous terms. But between their …

Generally, the traditional work week runs from Monday to Friday, from about 9 a.m. until 5 p.m. This traditional schedule doesn’t necessarily work for everyone. Because of your personal responsibilities you may  be able to perform better with a flexible …

Large meetings can sometimes be overwhelming and complicated. Whether it’s an investor relations call, HR training or other large-scale operator-assisted conference, with potentially several thousand people in the same meeting at once, it can be tough to manage logistics and …

An effective web conferencing software is very difficult to find nowadays. After having one negative experience, many people begin to think all conferencing tools are the same. This is not the case. Although some software may be extremely challenging to …

Responsive and good quality customer service is essential to running and maintaining a successful business. People expect their customer service experience to be as quick as possible, but they also want to connect on a personal level. I don’t know …

To create a successful and efficient virtual team, everyone must work together as a whole in spite of distance. Each person on the team or in the business will have their differences, but those that look past each other’s differences …

Gone are the days when everyone you needed to talk to was just down the hall. Now, teams and clients may be located all over the country. Conference calls act as great tools for collaborating with others, no matter their …