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Collaboration Technology Services

The Do’s and Don’ts of Webcasting

In today’s globalized business world, webcasting has become a strategic way to disseminate information to many external and internal stakeholders at one time. Some of the most common uses for webcasts range from hosting regional or global executive town halls with hundreds of employees, to conducting investor relations (IR) webcasts with thousands of stakeholders around the world. As useful as …

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The Risks of Letting Employees Lead the IT Agenda

IT

We live in an era of ever-evolving technology that is changing the way we work and live. Our homes and offices are being flooded with a host of choices that will revolutionize how we work and play. But, with this deluge of technology, how does an IT team stay focused to understand the latest tools and applications while also balancing enterprise …

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21 Questions to Ask Before You Implement a New Collaboration Vendor

Customer service is the core of our business. Over the last 25 years, we’ve learned the importance of providing support before, during and after the implementation of our software, and we’ve seen the significant impact of providing our customers with the right training and adoption programs to ensure success. In fact, 97% of our customers cite training and adoption programs …

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2017 Workplace Tech Trends

During a quick pulse survey, PGi surveyed customers and knowledge workers from across the U.S. to find out what type of technology they want to see in their offices in 2017. In order to fully understand and analyze this year’s workplace tech trends, PGi asked these front-line employees to provide honest feedback, and there were a few surprises. The most …

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eBook: UC&C for Telco Carriers: A Clear Vision for a Complex Playing Field

As technology continues its rapid evolution, few industries are insulated from disruption. Old-fashioned notions of “business as usual” are being bulldozed, pushed aside for a new era of increased agility, transparency and interconnectivity. Telco Carriers and Communication Service Providers (CSPs) are no exception; if anything, it’s a category with compelling innovation and fierce, fast-moving competition. Carriers are challenged by declining …

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Infographic: UC&C for Telco Carriers

Telco Carriers

Over the last few years, there has been major shifts in the unified communications and collaboration (UC&C) landscape. With new, over-the-top (OTT) brands, such as Facebook and Google, entering the communications market place as competitors, much of Telco Carriers’ traditional strategies will need to be revisited in order to protect and grow their base of business. To understand how UC&C market …

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Big Data: The Key to Collaboration-Centric Business

big data, collaboration

Recently I participated in a webinar panel with IT and marketing leaders on building alignment between the CIO and CMO, and surprisingly every speaker agreed: most of us are there or well on our way. The next frontier is building a collaboration-centric culture across the company, and data is the place you start. Just about every business function now needs …

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At the Corner of Create and Collaborate: A CMO’s Guide to Managing Marketing’s Newest, Busy Intersection in the Enterprise

Say “goodbye” to the marketing silo. Gone are the days when the marketing team solely focused on ad campaigns and only worked with their agencies. While Marketing has always owned the brand, today owning the brand has evolved into a much broader role of owning the sum of the customer experience – requiring marketers to work with a larger group …

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How All-in-One Collaboration is Powering the Digital Workplace

collaboration solutions

Today’s hyper-connected workplace is moving faster than ever before. It is truly a digital workplace, where the speed of information—and how that information gets shared across an organization—is paramount to that organization’s success. Businesses are constantly looking to optimize communication and collaboration. And today, we’re seeing an increasing trend towards streamlining collaboration by turning to all-in-one tools, combining traditionally disparate …

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Ensuring Business Success With UC&C

Implementing Unified Communications (UC) solution is nothing like your typical IT project or deployment. If successful, you are literally changing the way the business works and communicates. It’s hard to name another IT project requires as much strategic planning and business engagement. Unified Communications is a journey, not a single product or project you buy and deploy. The first step …

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A Changing View of Collaboration

Workplace collaboration has evolved, and now includes a variety of technologies that allow employees to collaborate, engage and work together. The audio conference of yesteryear is being replaced with many different unified communications and collaboration (UC&C) tools that are increasingly shaping the workplace by creating efficient and effective communications solutions for global employees. Having the ability to effectively collaborate in …

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2 Huge Mistakes Businesses Make Buying Collaboration Software

Email may have pioneered virtual communications, but now, there’s a better way to manage projects, share files, send updates, centralize information, archive conversations and connect teams. Collaboration software, online project management and team workspaces are not only helping evolve teamwork but also solving our biggest problem with email: noise. Back-and-forth conversations and long email threads no longer permeate employees’ inboxes. …

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Webcasting vs. Web Conferencing: Do You Know the Difference?

webcast vs web conference

Webcasting and web conferencing: tomayto, tomahto, right? Both technologies transmit audio and video online for download-free presentations and interactive meetings, so you can communicate with anyone from miles away. Actually, webcasting and web conferencing are not synonymous terms. But between their overlapping features and their widespread, interchangeable use, we know it gets confusing. So, let’s clear the air. Before you purchase …

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Making the Case for Flexible Work

Generally, the traditional work week runs from Monday to Friday, from about 9 a.m. until 5 p.m. This traditional schedule doesn’t necessarily work for everyone. Because of your personal responsibilities you may  be able to perform better with a flexible work schedule. Unlike the traditional schedule, flexible work allows a variety of different work patters. Here are just a few …

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3 Problems with Large Meetings How to Solve Them

large meetings

Large meetings can sometimes be overwhelming and complicated. Whether it’s an investor relations call, HR training or other large-scale operator-assisted conference, with potentially several thousand people in the same meeting at once, it can be tough to manage logistics and interact fluidly and efficiently. Before your large meeting begins, you should prepare and organize what you are going to say, …

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Debunking 3 Common Web Conferencing Myths

online meeting software for mobile

An effective web conferencing software is very difficult to find nowadays. After having one negative experience, many people begin to think all conferencing tools are the same. This is not the case. Although some software may be extremely challenging to navigate and use, some are more user friendly. With tools such as iMeet and GlobalMeet, web conferencing will never be …

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Better Customer Service Through Video Conferencing

customer service

Responsive and good quality customer service is essential to running and maintaining a successful business. People expect their customer service experience to be as quick as possible, but they also want to connect on a personal level. I don’t know about you, but I get impatient and very irritated when I am forced to speak with an automated robot or …

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5 Awesome Virtual Team Building Activities

virtual team building activities

To create a successful and efficient virtual team, everyone must work together as a whole in spite of distance. Each person on the team or in the business will have their differences, but those that look past each other’s differences and focus on the accomplishments of the entire group will thrive. Using quality virtual meeting software enables each employee or team …

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How to Make the Most of Your Conference Call Solution

globalmeet audio tools

Gone are the days when everyone you needed to talk to was just down the hall. Now, teams and clients may be located all over the country. Conference calls act as great tools for collaborating with others, no matter their location. Conference calls should be just as effective as an in-person meeting. They should start and end on time, be …

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What Conference Calls Looked Like in the Past

Effective communication is imperative to the success of any business. The tools and methods used to communicate have significantly evolved over the years. From the pony express of the 1800s to today’s innovative voice and video communications, businesses have used their available resources to effectively communicate with others. Conference calls have been a very popular communications option. Party lines, one …

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