Recent Posts

Reinventing Global IT with an Eye on the Customer

global IT

The most common perception of IT is that it is the guys in the back room that make all those invisible systems work and help you get your laptop working again when you get stuck. The traditional industry focus of IT has been on gaining better efficiencies and reducing costs. And to be honest, that is the way it works …

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The American Workhorse: How to Work Smarter Not Longer

Working smarter is an art form, a science, and most of the time a healthy dose of both. Some of us are simply better at working smarter and make it look easy to those not in the know. Working smarter helps to avoid overworking and under producing. When it’s done right, you reap the benefits of more time to focus …

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Building Great IT Teams Amidst Tech Talent Shortage

Our IT team at PGi commits to three things for success: our philosophy of agile, our framework of scrum and our team of skilled workers. Today, though, it’s nearly impossible to find great IT workers unless you’re willing to really work at it. About half a million IT jobs currently sit open, and because of the rapid pace of new …

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Pets: The Best and Worst Remote Work Distraction

A while ago, I wrote a post about the inevitable phenomenon of Murphy’s Law occurring while working from home. If you haven’t heard of Murphy’s Law, it is an age-old epigram that states, “Anything that can go wrong, will go wrong”. And if you’ve ever worked from home you can probably recall a time you fell victim to Murphy’s Law. Whether …

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PGi Talks IT Evolution with Frost and Sullivan in Latest Webinar

As today’s workplace evolves, IT departments must constantly adapt and evolve to meet the demands of the organization.  Workplace trends such as telework, BYOT, and the increased need for collaboration continue to be major drivers of change, leading IT teams to realize the importance of staying ahead of the curve and understanding how to integrate UC&C solutions effectively. On April …

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3 Tips for Evaluating Audio Conferencing

audio conferencing

In spite of the advances in communication technologies of late—face-to-face video, instant messaging, mobile applications and more—it can be easy to forget that audio conferencing is still the cornerstone of collaboration. All of the video chats and online meetings in the world are useless to your organization without consistent, high-quality audio tailored to your company’s unique needs. Audio remains a …

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Tech Tips for Better Marketing Collaboration

Collaboration is an integral part of marketing and marketing is constantly evolving. In order to stay ahead of the curve, marketers must continuously adapt to the changing landscape of collaboration solutions in the market. Marketing collaboration tools are ultimately a necessity to effectively support all of an organization’s strategies, initiatives and objectives. There are a wide variety of tools available …

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The Rule of Thirds: Incorporate the Past, Present & Future into Your Meeting Agenda

None of us enjoy pointless meetings that go nowhere. Meetings should really only last as long as they need to in order to accomplish the specified objective, and there is plenty of debate on exactly how long that should be. The length of your meeting can vary according to the meeting agenda, subject matter, and number of attendees. Fortunately, conducting …

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2016 Future of Business Collaboration eBook

Collaboration is the heart of businesses everywhere, and it’s much more than solutions or products—it’s the combination of people, tools and technology working seamlessly together to help people communicate and work more effectively. This year’s Future of Business Collaboration eBook focuses on just that–the idea that technology is evolving to help create a more employee-focused workplace, and to help workers …

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New Flexible Work Policy? How to Get Your Team on Board

Even though your company plans on sticking with its brick-and-mortar roots, it wants to adopt a more modern way of conducting business. One of the ways it plans to achieve that is by adopting a flexible work policy in which staffers will have the ability to customize their workday based on the needs of the company, as well as their …

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Are You Losing Patience for Process by Chasing Innovation?

To create a culture of open innovation, you need to break a lot of rules. You have to part with traditional hierarchy to empower every employee to present and pursue ideas no matter their function or title. So it seems counterintuitive that systems and processes play a big part in innovation, but in reality, it’s difficult to realize innovation without …

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International Retailer Supports Global Growth with GlobalMeet Audio

For 60 years, an off-price retailer of apparel and home goods has been growing globally. As a PGi customer for nearly 10 years, they have relied on PGi to fully understand its business, its organizational goals, and to provide scalable, enterprise collaboration solutions for their growing needs. The international retailer uses Microsoft Skype for Business in order to reach local …

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4 Ways to Avoid a Burnout at Work

I’d like to be transparent for a moment. I really think the age-old adage, “You’ll never a work a day in your life if you love what you do”, is subjective. Every job has its ups and downs, no matter how passionate you are about what you’re doing. There’s always going to be periods where you’re clocking in long hours, …

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Customer Insight Series: A Lesson on the Benefits of Telework

At PGi, we love insights—especially those from our customers. We love learning more about what their daily lives as knowledge workers are like, how they use collaboration technology and more. Understanding our customers not only gives us a peek into how we can create new features or completely new products to address common pain points, but it also gives us …

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How BYOD Creates Challenges for Collaboration

BYOD is often espoused as a victory for the user, a story of empowerment for the newly flexible, tech-savvy workforce. It speaks to catering to employee preference and enabling real choice. That’s the user end of the story. On the business end, BYOD can cause challenges for the often-besieged IT department. Budgets are shrinking and infrastructures and software deployments are …

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