Recent Posts

Communication Elevated: What Does It Mean for the Modern Workforce?

Digital transformation is impacting every aspect of the business, but perhaps none more so than communication. By breaking down silos and increasing collaboration, communication is the foundation on which all other digital transformation initiatives are built.

In our 2019 Future of Business Communication eBook, we asked thought leaders from across the industry to explain how communication trends are impacting business performance, customer satisfaction and employee productivity. In each case, they observed that communication is becoming a differentiator and a competitive advantage; businesses that are better at facilitating communication will be more creative and innovative, making them more likely to outperform their less collaborative and communicative competitors.

The five disruptive technologies every company needs to focus communication on in the coming year include:

1. Communications Platform as a Service (CPaaS)

CPaaS is designed to alleviate the pain that comes from managing multiple real-time communication channels. Rather than ask customers or employees to keep track of communications across separate, non-integrated channels such as calls, video conferences, chats and apps, CPaaS embeds communication into processes and workflows to make communication mobile, flexible, instant and contextual.

2. Blockchain

While well known for its applications in digital currency, blockchain is also used to build the foundation of modern communication systems. For example, as Unified Communications and Collaboration (UC&C) systems become more complex and regulated, blockchain-based solutions can help companies effectively unify their communications and store everything on a common but private ledger. In addition, blockchain-powered platforms will give businesses the ability to monetize information, providing new sources of revenue.

3. Artificial Intelligence (AI)

AI and machine learning are already powering chatbots to deliver personalized and effective customer experiences across multiple channels and devices. By using AI to deliver a contextual, relevant and deeply personalized experience through web self-service, mobile apps and virtual assistants, companies will be able to lower costs, increase customer satisfaction, boost human agent productivity and power smarter collaboration.

4. Mobile

While mobile has been a key communication channel for years, it has often been secondary to other channels like the website or call center. However, as mobile devices like smartphones and tablets overtake computers as the primary devices of customers and employees, companies will need to ensure that the CX and work experience is built mobile-first. This not only means prioritizing investments like mobile apps and collaboration software, but also updating policies that give employees the ability to work anytime, anywhere.

5. Live Streaming

As employees become more distributed thanks to remote offices and work-from-home policies, live video meetings and events will be important for maintaining company culture and collaboration. Today’s live-streaming platforms make it simple to record or broadcast any type of meeting, from a simple video chat with a co-worker to a major all-hands meeting with thousands of employees. To ensure smooth live streaming, companies will need to pay close attention to network performance, while security policies will need to be put in place to ensure sensitive data doesn’t get broadcast out to the public.

As organizations seek to compete, these new technologies will be key to elevating the communication experience. To learn more, download the 2019 Future of Business Communication eBook.

Recent Posts

5 Ways Modern Enterprises Can Use Webcasting Software

webcast software

Have you considered how versatile and effective your business is with your webcast software? Modern enterprises need to know about these five innovative ways that they can leverage webcasting software. 1. Unify new hire training Consistency with new employees is an important goal for HR teams. Webcasts are a viable tool to ensure that employee onboarding goes off without a …

Read More »

4 Webcasts That Are Creating a Buzz

Webcasts can be leveraged in many ways to promote businesses of all shapes and sizes. Some businesses are breaking ground by using their webcast platform to deliver unique experiences. Your business can use these strategies to diversify how you use webcasts. Check out these examples of how businesses are using webcasts to get others talking. 1. Bob Weir & Wolf …

Read More »

Transform Your Business with Unified Communications

UCaaS

GlobalMeet introduces a new unified communications as a service (UCaaS) offering and additional enhancements to transform your meetings. What does this mean for your business? Read more to find out. Exceed expectations for internal and external customers Whether you are hosting online meetings for internal or external participants, everyone wants a seamless experience. UCaaS offers voice capabilities that showcase enterprise-quality …

Read More »

10 Ways UCaaS Makes for a Better Work Life

Leaving the house when it’s dark. Navigating through rush hour traffic. Frantically trying to find a parking spot. Rushing into the conference room 15 minutes late, only to find that the meeting is pushed back an hour because your boss is stuck in traffic. Does this sound like life at your office? Here are some other common office annoyances that …

Read More »

8 Tips for Running a Flawless Online Meeting

When you’re getting ready to host an online meeting, there are many ins and outs to consider. Executing a successful meeting relies on more than providing quality content. Check out these 8 tips that will get you on your way to running a flawless online meeting. 1. Reference previous meeting data Before you begin building your meeting, take a look …

Read More »