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Success Stories

PGi Wins the Gold Stevie Award for Support Team of the Year

Purely focused on collaboration, PGi is immensely proud of our innovative portfolio and the best customer care team in the world. Best in the world? Sounds ambitious, huh? Guess, what the folks at the Stevie International Business Awards agree! The PGi Expert Team was awarded a Gold Stevie International Business Award (IBA) for “Support Team of the Year.” PGi’s Expert …

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Got the Post-Holiday Blues? Overcome Them with These Simple Productivity Tips

Simple productivity tips to overcome the post-holiday blues

Whether you’re trudging through your first Monday back after the holidays or just swinging by the blog while enjoying your last few days of freedom, the post-holiday blues are unfortunately inevitable. While they’re always a welcome respite from the daily grind, the family time, presents, baked goods and frivolity all must eventually come to an end. One of the toughest …

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Unproductivity Loves Company: Collaboration for Work and Play

unproductivity

Collaboration, teamwork, shared ideas—these are all hallmarks of a productive day at the office, right? Unless, of course, you’re collaborating on a new meme or sharing ideas about the upcoming office holiday party. This unproductivity might have managers grumbling and “Bah Humbug!”-ing, but trust me: there are benefits to both kinds of collaboration. The holiday season is a time of …

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How to Extend Your Culture of Gratitude Throughout the Year

culture of gratitude

Throughout November, we’ve been sharing tips and ideas for creating, nurturing and spreading a culture of gratitude throughout your organization. We wanted to share our belief in the power of positivity and a gracious attitude for empowering teams and furthering your own personal and professional development. However, if you’re truly interested in cultivating such a culture for yourself or your …

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Tales from a Terrible Telecommuter (or: How I Learned to Stop Worrying and Love WFH)

telecommuter

I’ve had the good fortune in my career to this point to always have at least some ability to work from home. Whether in an extreme case of a Results Only Work Environment where I never had to go in to the office to a more hybrid approach of working from home as needed, I’ve enjoyed my fair share of …

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3 Simple Tips to Get Your Work Mojo Back After a Long Weekend

long weekend

It’s the beginning of the workweek here in the States, and it just happens to be Tuesday after our long Labor Day Weekend. Returning to work after a long weekend, vacation or any time off can be a challenge. You’re coming off the joy of time at the beach, hiking your favorite mountain or maybe just binge-watching Netflix on your …

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Product Design: Once More, With Feeling

As a technology professional, it’s easy to get caught up in the, well, technology of it all: the features, infrastructure and integrations that bring your software, applications and services to life. But you can’t lose sight of the point of all of that technology: creating value for someone, someone with their own unique needs, desires and reactions. Even if you’re …

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Missed the Webcast? Watch PGi’s Karrie Andes and Rejuvenate Your HR Benefits

In case you missed it, last week PGi HR professional Karrie Andes presented a webcast entitled “Boring Benefits? Rejuvenate the Way You Communicate!” In her webcast, Karrie shared her expertise on creating an engaging benefits program that reaches and educates your entire organization. Watch the webcast above and learn: What do the Marketing Pros know? Marketing professionals utilize a wide …

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Make Your Customers Love Your Company

make your customers love your company

Customers are your biggest asset and you don’t want to give them any reason to leave. For that reason alone, the customer service experience is an area of increasing importance for many companies. Before the internet, companies shared a limited connection with their customers and the customer experience only mattered during business hours. In today’s technology driven world, customers have …

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Back to School Time? Utilize Flex Work to Maximize Your Family Time

I am a family man, through and through. As much as I value my experiences working at PGi and all of the innovative technologies and creative people I get to work with, nothing is more precious to me than the time I get to spend with my girls – my two daughters and my lovely wife – and our most …

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25 Must-Know Tips for Running Effective Meetings

meetings

Have you visited PGi’s Slideshare? We just recently celebrated over 100,000 views and we’re still going strong. In our latest presentation, we share 25 must-know tips in a presentation titled “The Definitive Guide to Running Effective Meetings.” These tips span 5 core areas of meetings: Scheduling, Meeting Prep, Hosting and Presenting, Following Up, and Hardware, Software and More. If you …

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Design from the Customer Up to Create Better User Experiences

user experiences

At PGi, we have a long history of technological innovation. For over 20 years, we’ve brought industry-leading network, audio and software innovations to a wide array of business and collaboration solutions. But one of the most exciting areas of innovation here at PGi is in our product designs. We’ve always strived to put the needs of our users first and …

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The Convergence of Innovation in Tech and Business

innovation

The word “innovation” means different things to different people. For some, it’s all about the latest and greatest gadgets and technology, from smartphones and wearable tech to cloud computing and big data. For others, innovation is the pursuit of more efficient processes and methodologies, thinking “outside the box” (to use a tired cliché) and disrupting organizational conventions in the pursuit …

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Evolve or Die Part 6: Develop New Comp Plans for Sales

In a traditional sales organization, if you sell more, you earn more. And that’s the way it should be. However, comp plans can sometimes make good people do some crazy things. In a previous job, I once saw a sales rep harass a customer to the point where they almost got into a fistfight. Why? Because the sales rep needed …

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Web Conferencing Comparison: What to Know When Buying

web conferencing

As with any business software buying decision, comparing web conferencing solutions to one another can be a long, drawn-out and confusing process. The variety of features and the overall complexity of modern business collaboration can make choosing the right collaboration solution for your business an intimidating prospect. The next time you or your organization are making a web conferencing comparison, …

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Is Telecommuting Policy a Sign of Corporate Success?

telecommuting policy

Telecommuting is a hot-button issue for modern businesses. Some believe it to be a killer of productivity and company culture and have outright banned it. Others embrace fully flexible work styles, designing entire workspaces around employees that come and go at will. Many businesses, however, find themselves in the middle. They’ve begun embracing some of the benefits telecommuting can provide, …

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Ditch Best Practices for Best-for-You Practices

best practices

In my experience as an entrepreneur, business owner and CEO, I’ve found that business leaders tend to be passionate people. The concerns of our work keep us up at night. For me, I’m always on the lookout for the “boogie man,” the unforeseen disruptive technology that’s coming to steal our business away. Or are we creating our own boogie men …

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How to Make Emotional Connections Online

In sales guru Dan Solin’s latest book, The Smartest Sales Book You’ll Ever Read, Dan includes a section on the power of video conferencing for creating emotional, human connections online. I was fortunate to be asked to provide my insights for the video conferencing chapter: According to Sean O’Brien, an executive for the company behind iMeet, the formula for successful …

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Why Everyone Should Learn to Lead Others

lead

The world needs leaders. Sometimes we all need to be inspired, persuaded and guided. We all have leaders in our lives, and navigating that relationship requires experience and effort on both sides. But there are a lot of definitions for the word “leader.” There’s a certain archetype that’s traditionally associated with leaders: bold, brash, confident, loud, extroverted, unafraid to take …

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Strange But True Facts About Leadership That I’ve Learned

andrew carnegie leadership quote

Defining leadership is difficult, and defining yourself as a leader is more so. I’ve strived throughout my professional career to inspire and motivate those around me, whether they’re employees, friends or peers. I’ve challenged myself and others to move past long-held business and workstyle beliefs through innovation and technological application. But one of the hard truths of leadership is that …

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