Tag Archives: collaboration

Let’s face it – the Unified Communications (UC) industry is flooded with different vendors all promising they have the best solution for any type of communications need your enterprise may have. Although it’s good to have options, IT professionals can be inundated with so many choices and it is complicated to understand which UC solution or solutions best fits your …

PGi’s commitment to evolve our products to meet the changing needs of today’s enterprise stems from our dedication to our customers and creating a stellar user experience. In IT circles, the death of Flash is well documented by developers and software companies as the industry move towards HTML5. HTML5 allows developers to build more diverse and powerful websites and applications …

Enterprise collaboration is an evolving industry that continues to become more and more complex, especially for the IT professional. Long-gone are the days when you could simply pick up a phone, call someone and be done with a meeting. Today, collaboration for businesses combines multiple forms of communication – from traditional PSTN calling and e-mail to cloud telephony, web and …

Introduction In today’s world, businesses are continually affected and challenged by the latest technology trends. As a rule of thumb, it is necessary for organizations to adapt early to these new trends so that they can continue to remain competitive and operational. Unfortunately, many companies fail to see these market shifts in time and often fall behind and face irrelevancy. …

Over the past 25 years, as a global organization, PGi, like many other companies, has had its fair share of managing and working through natural disasters, challenges and threats. Our teams have navigated winds, rain, sleet and snow in different regional offices around the world, and have had to adapt and think quickly to keep our business running smoothly while …

Komatsu Mining Corp., formerly known as Joy Global, is a provider of advanced equipment systems and direct services to the global mining industry. Komatsu Mining Corp. partners directly with customers to help facilitate zero-harm mining operations with the highest production and lowest life-cycle costs. With over 10,000 global employees, Komatsu Mining Corp. (KMC) was in search of a reliable, central …

In the corporate workplace, technology has long been a proponent of progress. Technological advances over the last several decades have revolutionized how we work and communicate with colleagues. From a global perspective, advances in the unified communications and collaboration (UC&C) space have changed the global business landscape as we know it, breaking down geographical and cultural barriers and enabling effortless …

Customer service is the core of our business. Over the last 25 years, we’ve learned the importance of providing support before, during and after the implementation of our software, and we’ve seen the significant impact of providing our customers with the right training and adoption programs to ensure success. In fact, 97% of our customers cite training and adoption programs …

Uber, the world’s largest ride services company, has captured headlines around the globe recently. With the resignation of Jeff Jones as president and CEO Travis Kalanick’s public apology after being filmed swearing at a company driver who complained about rates being cut, the company’s dirty laundry has been left out to dry for all of us to see. The company …

Far too often employees can fall into a trap of being unmotivated, unproductive and just plain disgruntled with their jobs. These symptoms are a cause of a virus that can easily turn your employees into Workplace Zombies. Learn more from PGi about how to prevent the virus in your workplace: PGi Survival Guide for Workplace Zombies from PGi Step 1: Motivate …

When you hear the term “team building” what comes to mind? Standing in a circle playing Two Truths and a Lie? Ropes courses? Or a company picnic with field day games? Yeah, I’m cringing a little too. But there can be a real benefit to team building activities, if they are done right. Team building activities help with facilitating positive …

As a UCC analyst, I am exposed to numerous types of collaboration tools from which I host and join remote, multiparty meetings. Recently, I had the opportunity for a deep dive and demo of the host experience on PGi iMeetLive webinar/webcast platform and to participate as an attendee in a live session event. Given my experience with many such solutions …

Telco Carriers are not only challenged by declining unit revenues, but are also faced with growing threats from changing patterns in communication and non-traditional competitors. And in order to guard against the onslaught of an all-out competitive bedlam, Carriers need a clear vision when taking the playing field. According to Salesforce research, 86 percent of executives cite a lack of …

As technology improves and facilitates collaboration amongst people located across the globe, the need for expedited teambuilding skills becomes crucial, especially when it comes to carrying out large projects. Teams are frequently assembled in the blink of an eye, as diverse individuals with varying ranges of experience and expertise are brought together to work as one. Diverse teams create more …

It’s an undeniable fact that managing remote workers presents a unique set of challenges. And while you’ve undoubtedly read many tips for managing remote employees, where are the tips for those managing both non-remote and remote employees on the same team? Managing blended teams comprised of remote and non-remote employees can be tough, particularly when it comes to meetings. How can …

PGi is proud to announce that we have added another award to our long list of accolades. We are delighted to share that PGi has been chosen as the recipient of Frost & Sullivan’s 2016 North American Conferencing Services Competitive Strategy Innovation and Leadership Award. PGi was chosen for this prestigious honor, in large part, due to its unified communication …

With 3.7 million U.S. workers regularly telecommuting, there’s no denying that out-of-the-office work spaces are becoming increasingly necessary. For the remote worker with a lackluster home office or the telecommuter with the distinct urge to get away from the neighborhood Starbucks, co-working spaces can be a welcome collaborative work space solution. Co-working spaces promise a harmonious environment with ample opportunity …

Recently I participated in a webinar panel with IT and marketing leaders on building alignment between the CIO and CMO, and surprisingly every speaker agreed: most of us are there or well on our way. The next frontier is building a collaboration-centric culture across the company, and data is the place you start. Just about every business function now needs …

Flexible and remote work are both on the rise, and as a result it’s easy to see why there’s so much business demand for collaboration solutions, such as web and video conferencing and online team workspaces. The new virtual team needs intuitive, integrated and centralized ways to communicate quickly, share documents and manage their various projects. However, collaboration software isn’t …

Say “goodbye” to the marketing silo. Gone are the days when the marketing team solely focused on ad campaigns and only worked with their agencies. While Marketing has always owned the brand, today owning the brand has evolved into a much broader role of owning the sum of the customer experience – requiring marketers to work with a larger group …