Tag Archives: collaboration

Customer service is the core of our business. Over the last 25 years, we’ve learned the importance of providing support before, during and after the implementation of our software, and we’ve seen the significant impact of providing our customers with the right training and adoption programs to ensure success. In fact, 97% of our customers cite training and adoption programs …

Uber, the world’s largest ride services company, has captured headlines around the globe recently. With the resignation of Jeff Jones as president and CEO Travis Kalanick’s public apology after being filmed swearing at a company driver who complained about rates being cut, the company’s dirty laundry has been left out to dry for all of us to see. The company …

Far too often employees can fall into a trap of being unmotivated, unproductive and just plain disgruntled with their jobs. These symptoms are a cause of a virus that can easily turn your employees into Workplace Zombies. Learn more from PGi about how to prevent the virus in your workplace: PGi Survival Guide for Workplace Zombies from PGi Step 1: Motivate …

When you hear the term “team building” what comes to mind? Standing in a circle playing Two Truths and a Lie? Ropes courses? Or a company picnic with field day games? Yeah, I’m cringing a little too. But there can be a real benefit to team building activities, if they are done right. Team building activities help with facilitating positive …

As a UCC analyst, I am exposed to numerous types of collaboration tools from which I host and join remote, multiparty meetings. Recently, I had the opportunity for a deep dive and demo of the host experience on PGi iMeetLive webinar/webcast platform and to participate as an attendee in a live session event. Given my experience with many such solutions …

Telco Carriers are not only challenged by declining unit revenues, but are also faced with growing threats from changing patterns in communication and non-traditional competitors. And in order to guard against the onslaught of an all-out competitive bedlam, Carriers need a clear vision when taking the playing field. According to Salesforce research, 86 percent of executives cite a lack of …

As technology improves and facilitates collaboration amongst people located across the globe, the need for expedited teambuilding skills becomes crucial, especially when it comes to carrying out large projects. Teams are frequently assembled in the blink of an eye, as diverse individuals with varying ranges of experience and expertise are brought together to work as one. Diverse teams create more …

It’s an undeniable fact that managing remote workers presents a unique set of challenges. And while you’ve undoubtedly read many tips for managing remote employees, where are the tips for those managing both non-remote and remote employees on the same team? Managing blended teams comprised of remote and non-remote employees can be tough, particularly when it comes to meetings. How can …

PGi is proud to announce that we have added another award to our long list of accolades. We are delighted to share that PGi has been chosen as the recipient of Frost & Sullivan’s 2016 North American Conferencing Services Competitive Strategy Innovation and Leadership Award. PGi was chosen for this prestigious honor, in large part, due to its unified communication …

With 3.7 million U.S. workers regularly telecommuting, there’s no denying that out-of-the-office work spaces are becoming increasingly necessary. For the remote worker with a lackluster home office or the telecommuter with the distinct urge to get away from the neighborhood Starbucks, co-working spaces can be a welcome collaborative work space solution. Co-working spaces promise a harmonious environment with ample opportunity …

Recently I participated in a webinar panel with IT and marketing leaders on building alignment between the CIO and CMO, and surprisingly every speaker agreed: most of us are there or well on our way. The next frontier is building a collaboration-centric culture across the company, and data is the place you start. Just about every business function now needs …

Flexible and remote work are both on the rise, and as a result it’s easy to see why there’s so much business demand for collaboration solutions, such as web and video conferencing and online team workspaces. The new virtual team needs intuitive, integrated and centralized ways to communicate quickly, share documents and manage their various projects. However, collaboration software isn’t …

Say “goodbye” to the marketing silo. Gone are the days when the marketing team solely focused on ad campaigns and only worked with their agencies. While Marketing has always owned the brand, today owning the brand has evolved into a much broader role of owning the sum of the customer experience – requiring marketers to work with a larger group …

Today’s hyper-connected workplace is moving faster than ever before. It is truly a digital workplace, where the speed of information—and how that information gets shared across an organization—is paramount to that organization’s success. Businesses are constantly looking to optimize communication and collaboration. And today, we’re seeing an increasing trend towards streamlining collaboration by turning to all-in-one tools, combining traditionally disparate …

Collaboration is the heart of businesses everywhere, and it’s much more than solutions or products—it’s the combination of people, tools and technology working seamlessly together to help people communicate and work more effectively. This year’s Future of Business Collaboration eBook focuses on just that–the idea that technology is evolving to help create a more employee-focused workplace, and to help workers …

BYOD is often espoused as a victory for the user, a story of empowerment for the newly flexible, tech-savvy workforce. It speaks to catering to employee preference and enabling real choice. That’s the user end of the story. On the business end, BYOD can cause challenges for the often-besieged IT department. Budgets are shrinking and infrastructures and software deployments are …

At PGi, we believe that work isn’t just a place–it’s an action. From in-person meetings and conference calls, to instant message chats and email chains, there are so many streams to collaborate and get work done. Because of this, we believe that by empowering people with the choice and control of how they collaborate, they will experience better productivity. The …

A video caught my attention the other day on the subject of innovation labs. In it, two Fast Company editors have a back-and-forth debate about whether these types of Labs are actual valuable additions to an organization or, as the counterargument goes, carefully constructed marketing ploys designed to give the illusion of forward-thinking without actually producing anything of value. This …

Have you noticed? Marketing is home to the newest, busiest intersection within the whole organization. It’s an on-demand world where marketing assets and programs need to be created, accessed, iterated, published, repurposed, and measured in real time — by a variety of users. View our video “How to Navigate the Corner of Create and Collaborate: Marketing’s Newest, Busiest Intersection.” You’ll …

Think back to college, sitting in class and being assigned a group project. If you’re like me, you probably just had feelings of frustration and angst rushing back thinking about those awful assignments. But, there’s a point in me bringing up the most dreaded work during your college career, so stay with me! Each person you worked with had a …