Tag Archives: IT

The Risks of Letting Employees Lead the IT Agenda

IT

We live in an era of ever-evolving technology that is changing the way we work and live. Our homes and offices are being flooded with a host of choices that will revolutionize how we work and play. But, with this deluge …

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21 Questions to Ask Before You Implement a New Collaboration Vendor

Customer service is the core of our business. Over the last 25 years, we’ve learned the importance of providing support before, during and after the implementation of our software, and we’ve seen the significant impact of providing our customers with …

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The IT Buyer’s Guide to Web Conferencing

IT web conferencing buyers guide

It’s well-known that web conferencing solutions can have a great impact on a company’s productivity, communication and efficiency, all while saving time and money. As business teams become more geographically dispersed, web conferencing solutions continue to reaffirm their place as the …

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Top 3 Business Resolutions for 2017

smart office

As we approach the final week of 2016, we find ourselves reflecting on the ebbs and flows of the year and begin preparing for what 2017 could hold. This holds especially true for business leaders. Now is the time to …

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IT Superheroes eBook

IT superheroes

Though their powers might fly under the radar, there is a group of elite superheroes working within your office at this very moment. These tried and tested heroes are constantly at work, protecting you from disasters that would put your …

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4 Tips from Our IT Team on Working Together

National IT Pro Day

Working in IT isn’t glamorous. There is a lot of hard work, research and problem solving that goes into working as an IT professional, and more often than not, these professionals are under-acknowledged or unrecognized by the rest of the …

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IT Insight Series: Empowering the User

In our previous IT Insight Series whitepaper and eBook, we discussed how the role of IT is changing rapidly, especially when it comes to maintaining credibility while controlling the ever increasing presence of shadow IT. In this installment, we want …

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Big Data: The Key to Collaboration-Centric Business

big data, collaboration

Recently I participated in a webinar panel with IT and marketing leaders on building alignment between the CIO and CMO, and surprisingly every speaker agreed: most of us are there or well on our way. The next frontier is building …

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IT Insight Series: When IT is Agile

The role of IT is undergoing a significant change. Today’s IT teams aren’t just tasked with connecting servers or scolding employees for writing their user names and passwords on Post-it® notes. Now, more than ever, IT teams are becoming agile …

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IT Insights Series: Establishing IT Credibility Across an Organization

Shadow IT, characterized as systems or solutions adopted inside an organization without IT approval, is a trend that has been making waves in IT departments in recent years. It has grown out of  the need for teams and individuals to …

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The 4-Step Checklist for Weighing Your Enterprise’s Technology Options

In an ever-changing business climate with a growing need for technology solutions, it can be increasingly stressful to decide what tools your company needs to be successful. Making the wrong move could set your company back in not only dollars, …

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Reinventing Global IT with an Eye on the Customer

global IT

The most common perception of IT is that it is the guys in the back room that make all those invisible systems work and help you get your laptop working again when you get stuck. The traditional industry focus of …

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Building Great IT Teams Amidst Tech Talent Shortage

Our IT team at PGi commits to three things for success: our philosophy of agile, our framework of scrum and our team of skilled workers. Today, though, it’s nearly impossible to find great IT workers unless you’re willing to really …

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How BYOD Creates Challenges for Collaboration

BYOD is often espoused as a victory for the user, a story of empowerment for the newly flexible, tech-savvy workforce. It speaks to catering to employee preference and enabling real choice. That’s the user end of the story. On the …

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IT Must Partner and Adapt to Deliver Business Value

The role and responsibilities of today’s CIO are evolving thanks to a myriad of new business trends and technologies. Increased demand for smartphones, tablets and wearable devices in the workplace brings along with it new challenges, such as managing BYOD …

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In Defense of Innovation Labs

A video caught my attention the other day on the subject of innovation labs. In it, two Fast Company editors have a back-and-forth debate about whether these types of Labs are actual valuable additions to an organization or, as the …

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Turning the Problem of Shadow IT into Opportunity

The ease of deployment, use and maintenance of Software-as-a-Service (SaaS) applications is something of a double-edged sword for IT departments. While they often let IT lower their support burdens and costs, they also effectively give every employee within an organization …

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Keep Product Innovation Paced at the Speed of Your Customers

One of the (potential) downsides of technological innovation is the ever-increasing speed of change. It seems that every week brings a new update, patch or terms agreement. Businesses and their IT departments are forced to constantly evaluate and adapt to …

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Infographic: 2016 Workplace Tech Trends

During a quick pulse survey, PGi surveyed its small and medium-sized business customer base to find out what type of technology they really wanted at work. In order to fully understand and analyze tech trends in the 2016 workplace, PGi …

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How to Ensure Employees Are Using the Technology You’re Giving Them

Companies introduce new technologies to their employee base with the best of intentions. Before every deployment of a new tool, the unsung heroes of the IT department go through a lengthy purchasing decision with several vendors vying for their business, …

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