UCaaS

Before the COVID-19 pandemic, 5 million Americans, or approximately 3.6% of the nation’s workforce, worked remotely from home. Now, as remote work sweeps the U.S., 55% say it can succeed in their industry, with more than 75% of people endorsing remote …

In February 2020 the PGi team conducted a study to better understand the state of digital communications. While the COVID-19 pandemic has transformed remote work entirely, and perhaps permanently, the study uncovered several interesting findings. These include commonalities between generations …

Telework, also called remote work, has been gaining popularity over the last few decades. Telework or telecommuting is when an employee does not commute to a primary office location for work, but instead works from home. Working remotely for an …

For the time being, you can still envision a thriving enterprise without a scalable communications platform. However, the sun is setting on that vision. Soon, it’ll be exponentially more difficult for an enterprise to operate without unified communications as a service …

Deep down, we all know the importance of harmonious collaboration. It makes us more loyal. It can make us look forward to the workday. And of course, when people truly put their heads together, productivity soars. Now is a great time to unite …

This past year was full of surprises for many organizations, and the biggest revelations centered on a few central themes: worker mobility, the need for improved collaboration, changes in the routine, the need for a better end-user experience, and recognizing …

Even highly productive people end up wasting some time while they’re at work. We’re talking about inefficient communication. This includes excessive email back-and-forth, using too many communication apps, and the lack of full collaboration due to inadequate communication tools. Several major research studies …

This year we’ve enjoyed a front-row seat as organizations have adopted unified communications as a service (UCaaS) to promote growth. Naturally, one of the best parts of our work is hearing our customers’ success stories. Three customers in three different …

Now that you’re ready to enable Unified Communications (UC) such as GlobalMeet into your small to medium-size organization, you need to choose the deployment option that makes sense. In this video, Ira Weinstein, founder of Recon Research, provides first-hand insight into the pros …

To be successful, organizations of every size need to empower their people with tools that make them accessible, agile, responsive, and productive. In this video, Ira Weinstein, founder of Recon Research, provides insight into real world benefits that small to medium-size organizations …

When you’re setting up a business phone, you need to decide whether to use a landline—a classic phone connected to underground copper wires—or a more modern technology called VoIP (Voice Over Internet Protocol). Here’s a crash course in the cost, …

We just wrapped up our webinar series with special guests Ira Weinstein, founder of Recon Research and Pat Harper, Chief Technology Officer at PGi. If you missed the series, check out some highlights below. You can also watch the video …

Small and medium-sized organizations around the world are deploying unified communications (UC) solutions to transform how they to do business.  Whether you have already implemented or are considering leveraging UC or cloud-based UC (UCaaS), there are a few things you …

Consistent productivity matters a lot for any enterprise. With so many tech tools on the market, it can be challenging to pinpoint what will keep teams working efficiently and seamlessly. Luckily, unified communications as a service (UCaaS) makes it a …

Enterprises across the globe play hold music for callers in order to diminish the perception of long wait times. Hold music can also add a professional tone (see what we did there?) to your business communications. Although hold music offers …

Unified Communications (UC) has helped enterprises enhance communications, improve collaboration, and increase productivity. It is not all sunshine and flowers, though, as most IT departments responsible for UC will tell you. One of the primary issues surrounding UC is the …

Traditional business meetings can be a bore. Businesses of all shapes and sizes can energize internal and external teams by going beyond the traditional meeting experience. Incorporating even a few unified communications as a service (UCaaS) features can improve productivity …

“Two heads are better than one.” We’ve all heard the old cliché encouraging teamwork, but another cliché that applies to collaboration in the workplace may be, “Easier said than done.” Not long ago, techniques to encourage collaboration included breaking down …

As a business grows, practical expenses like equipping each employee’s space with a phone and voicemail system can grow to be a large expense and headache. Hosted PBX is one way that leading enterprises deal with these issues. Hosted PBX …

If you’re looking for an all-inclusive communications solution that amplifies the productivity within your enterprise, UCaaS can be the answer you seek. UCaaS is an innovative mechanism that combines a cloud phone system with collaboration and conferencing tools. Before you …