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Web Conferencing

Remote Managers: 5 Ways to Inspire Greatness When You Aren’t There

remote manager

One of the foundational roles of a great leader is to build trust—between himself and his team and among his coworkers. Remote managers are faced with unique challenges: they must create an atmosphere of trust, inspire employee integrity and actively lead teams in spite of working out of the office most—if not all—of the time. Effective communication is essential to …

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The Changing Face of the Conference Call: How Toll Free is Costing You

ipad conference call

When we talk about the evolution of audio, web and video conferencing today, there are a lot of innovations we tend to focus on: sleek mobile apps, HD video streaming, cloud storage, etc. However, there is a very basic, fundamental change taking place in conferencing today as a result of several of these innovations that is often overlooked. With automatic …

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10 Simple Tips to Start Your Web Conference Calls on Time

Fifty percent of web conference calls start late because of technology issues, according to a study by Wainhouse Research. So, to help you save the time and money that goes out the window every time your meetings start late, here are 10 ways to eliminate the log-in frustrations and start your online meetings on time. 1. Don’t make people download …

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The Road to Instant Collaboration: Connect Me, Auto-Connect and the Death of the Passcode

globalmeet instant collaboration

Take a moment and think about all of the things you could do, right this very second, with a single tap on that smartphone in your pocket. You can see what all of your friends are doing, right now, in real-time. You can send a message to anyone you know, anywhere in the world. You can video chat with someone. …

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GlobalMeet 3.1: Faster, Easier and Simply Better Web Conferencing for All

GlobalMeet Video Streaming

PGi‘s cloud-based web conferencing solution, GlobalMeet, has always provided easy-to-use, high-quality virtual meetings with powerful mobility and industry-leading features, including our user-driven online support system, the GlobalMeet Community. The newest version of GlobalMeet, GlobalMeet 3.1, has arrived, and we wanted to give you an overview of the features, improvements and enhancements we’ve included in the latest version. For more information …

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4 Ways to Make Your Channel Sales Cloud Rain in 2013

Technology is always surging forward—particularly in the area of cloud computing and the mobile space. This year, market share will vault into the hands of enterprise leaders who adapt their processes and take advantage of these changes before their competitors. Here’s a wide-angle view of four solid trends and tips to fuel your indirect and channel sales with the high-octane …

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3 Ways Video Makes You a Better Sales Rep

According to YouTube’s latest press statistics, 500 years of YouTube video is watched every day on Facebook and over a third of the platform’s total monetized views come from Content ID, its advanced content management solution. Suffice it to say, YouTube is a testament to what I’ve always believed about the power of video and to the truth about never …

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Increase Your SMB’s Agility Through Technology — The Great Equalizer

A few years ago, one of my reps and I were on a video conference with a prospect based in Portland. Without our prompting, he began to talk about all of the issues he was having with one of our competitors. We let him vent, because it was clear he needed someone to listen to his complaints. Then, much to …

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How to collaborate remotely and make it work: perspectives for managers

working from home

Telecommuting has recently been touted as one of the top four trends for 2013; oDesk CEO Gary Swart expands on this evolving work experience: It’s no secret that telecommuting, flexible work arrangements, distributed teams and even entirely virtual companies have exploded over the past few years. We’re bringing the work to the workers, reversing the almost antiquated model of bringing …

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2013 is the Year of Revenue Heroes: 4 Tips for Deeper Customer Connection

I recently read a survey on change that asked people if they wrote New Year’s resolutions. It might seem like a given, but it’s clear: the people that wrote either resolutions or goals—or even a series of questions—ended up achieving more than those who didn’t. My favorite part was the fact that it didn’t matter when they wrote them—January, February, …

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3 Ways to Be a Human for the Holidays – ‘Tis the Season, Not the Selling

The herald angels have been harking (and hawking their wares) before Fall even adjusted its woolen scarf. We’ve been swathed in red-and-green packaging and dunked in faux-snow ad décor since before the fine Halloween episode of Modern Family. But no matter the name of the holiday we celebrate, now it’s mid-December—we’re all in. Holidays are in our heads: it’s, as …

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You Are How You Meet

When it comes to making a good first impression, there’s a reason why you avoid making them over the phone. Maybe it’s because, over time, you’ve learned the building blocks of establishing critical relationships—how you dress, body language, and your ability to focus on the other person—are all predominantly visual. These go out the window if the person on the …

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3 Ways Your Kid is a Better Sales Rep Than You—Proven, Virtual Communication Strategies

Why? My 6 year old son asks me this question at least 10 times a day—and his endless curiosity has led me to believe that sales people win when they use the same elementary approach to closing deals. So take out your pencils and jot down some notes—here are 3 communication strategies for becoming a better sales rep: 1. The …

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Scary Stories of Online Meetings Gone Wrong

It’s that time of year: Halloween. The day when the spirits of restless sales reps come back to roam our halls and cubicles once again. Their ghostly cries foretell dangers more ominous than we could ever imagine: Tech back your sales results – or else! The meeting is coming… from inside the house! This year, I thought we could take …

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An Open Letter to IT: We Need To Own Our Tech Decisions

At my breakout session at AAISP a few weeks ago, I asked the audience to raise their hands if they used some sort of conferencing tool. A ton of hands went up. Then, I asked those people if they themselves had picked that tool. Most of the hands went down. This illustrates a critical problem in sales organizations today. As …

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Put the Human Back in Human Resources with Video

Join me TODAY in Chicago at AA-ISP’s Frontline Conference Series!   The War on Talent is nothing new. I’m serious. The technology may have changed, but the basic principles you need to attain top talent haven’t changed at all in the last 15 years. Don’t believe me? Check this out: “Today, we are faced with a greater challenge than ever …

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7 Dangerous Meeting Personalities and How to Keep Them on Track

Dangerous Meetings

Whenever you’re meeting with a group, diverse meeting personalities emerge. Sometimes they work in harmony, fostering collaboration, creativity, and ultimately, productivity. However, occasionally more dangerous personalities bubble to the surface, personalities that have the capability to empower your meetings if properly handled, or ruin them if left unchecked. Here are 7 of the worst offenders and suggestions on how to manage …

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7 Ways to Win with Face-to-Face Results, Without the Cost

It’s possible to get your inside sales team to the level of an outside sales team. But not with your technology. And not with your existing sales processes. Many organizations have responded to pressure from the C-Suite by re-organizing with an inside sales model. However, these organizations struggle to build trust and close sales because their reps aren’t face-to-face with …

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65% of federal agencies are ready for teleworking

telework

As mobile and Internet technology expands, the ability for more people to easily telework also expands. This is the case with private businesses as well as with government agencies. A new report from the Telework Exchange reveals that 65 percent of federal agencies have above-average information technology (IT) infrastructures that are capable of supporting teleworkers. Other key findings in the …

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Deliver a Rich Customer Experience to Increase Revenue and Customer Loyalty

This last Sunday, Seth Godin blogged: “It’s easier to love a brand when a brand loves you back.” I couldn’t agree more. It’s never been more important to cultivate genuine customer relationships. Over 63% of buyers chose helpfulness and knowledge when selecting a vendor. With the right building blocks, an introductory meeting can turn a prospect into a loyal customer—but …

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