Have you ever gone home after a long day, logged on to Netflix and were met with the perpetual buffering bar of death? There’s nothing more frustrating than being delayed by a loading symbol when trying to catch up on your favorite show. Chances are that the deferment in your video loading is probably due to the high traffic of people, just like you, ending their day with a Netflix binge.
Similarly, in business today, companies who are constantly meeting, communicating, sharing videos and streaming content often run into quality issues when broadband is stretched. Bandwidth and high-traffic concerns are just some of the problems that IT professionals face in today’s collaborative world, filled with managing global Town Halls and streaming video conferences. In fact, a recent study shows that over 75 percent of workers in large organizations will interact with video more than three times throughout their day.
To make things easier, PGi has compiled some best practices in to a checklist, Maximizing Broadband While Running HD Video in the Workplace, to help you get the most out of your streaming capabilities.
Customer service is the core of our business. Over the last 25 years, we've learned the importance of providing support before, during and after the implementation of our software, and we've seen the significant impact of providing our customers with the right training and adoption programs to ensure success.
In fact, 97% of our customers cite training and adoption programs as key implementation success factors, and customers who leveraged PGi's success resources saw adoption rates climb to nearly 80% compared to just 14% for typical software companies.
And while the adoption, training and support programs are critical to the success of implementation, there are also other important steps along your implementation journey. To help ensure you're working with the right vendor, check out the 21 questions we think are most important to ask before implementing a collaboration solution. Download PGi's free checklist, 21 Questions to Ask Before You Implement a New Collaboration Vendor.
When shopping for a web conferencing solution, it’s important to ask the right questions and gather the proper information to guarantee that you are selecting the ideal tool to help meet your company’s needs and further your success. The perfect web conferencing solution should not only have your ideal features and price point; it should also integrate easily into your company’s existing technology and protect your information.
To help ensure that you’re a prepared buyer, PGi is proud to provide you with the Web Conferencing Install Checklist. From questions of network throughput to security requirements, the Web Conferencing Install Checklist will guide you through all the questions you should consider before purchasing a web conferencing tool. With this checklist in tow, you will be able to purchase a solution with confidence and integrate it into your company seamlessly.
A special thanks to PGi Senior Solutions Architect Dave Steier and Director of Technical Engineering Corey Sienko for their invaluable contributions to this Web Conferencing Install Checklist.
When shopping for software solutions for your sales team, it can be tempting to take the path of least resistance and go for the first sales tool you can find. However, it's important to identify your sales team's unique needs first so you can ask the right questions during your buying process to guarantee that you find a sales tool that meets your needs.
There is an overwhelming selection of sales tools out there and PGi is here to help you sift through them to find the one perfectly suited to your unique goals. There are a number of sales tools that could revolutionize how your sales team operates that you might not even know exist. PGi’s Sales Tools Buyer’s Guide is designed to assist you through your sales journey and help you find a sales tool that will integrate seamlessly into your workplace practices.
When shopping for a collaboration solution, it’s important to ask the right questions and gather the proper information to guarantee that you are selecting the ideal collaboration tool to help meet your company’s needs and further your success. The perfect collaboration solution should not only have your ideal features and price point; it should also integrate easily into your company and protect your information.
To help ensure that you’re a prepared buyer, PGi is proud to provide you with the Collaboration Software Install Checklist. From questions of network throughput to security requirements, the Collaboration Software Install Checklist will guide you through all the questions you should consider before purchasing a collaboration tool. With this checklist in tow, you will be able to purchase a collaboration solution with easy confidence and integrate it into your company seamlessly.
A special thanks to PGi Senior Solutions Architect Dave Steier and Director of Technical Engineering Corey Sienko for their invaluable contributions to this Collaboration Software Install Checklist.
From small businesses to multi-national enterprises, a highly secure and globally scalable UC&C bundle is top of mind for every company. In fact, according to Salesforce research, 86 percent of executives cite a lack of collaboration or ineffective communication for workplace failures. Clearly, communication and collaboration are the cornerstone of a successful businesses.
Once seen as simply a value-add solution, unified communications and collaboration (UC&C) solutions have gained traction as one of the most prevalent topics within the Carrier community. And as it is on the tip of everyone’s tongue, it’s important to stay ahead of the game, and understand the best features to look for in a UC&C partner.
To help you stay relevant with your customers, PGi’s Partner Channel has put together a checklist of the ten key factors that can strengthen a Carrier’s role as a cornerstone in the UC&C practices of your customers. Check out the free checklist now to learn how to stay ahead of the competition, maximize legacy revenues and distinguish your offering in an otherwise commoditized space.
When executed correctly, telecommuting can be an exceptional asset to companies looking to boost employee morale while maximizing productivity and efficiency. However, remote work is not without its challenges. PGi’s Two Sides of the Telecommuting Coin: Tips for Remote Workers and Their Managers is a telecommuting checklist that examines in detail both sides of the telecommuting equation.
There are countless resources out there to help remote workers overcome the obstacles of telecommuting. However, there are markedly fewer places for the managers of remote employees to seek advice on how to handle their remote reports. With these tips, managers of remote employees can learn how best to manage their workers, and remote workers can learn how best to manage themselves.
Check out PGi’s Two Sides of the Telecommuting Coin: Tips for Remote Workers and Their Managers and ensure that your remote team is operating effectively on both ends.
It may be hard to believe, but not all audio conferencing solutions are created equal. In our constant search for the best tools to improve our productivity and collaboration, sometimes we go after the newest product on the market rather than refine an already tried-and-true solution. While we all want to sip a cappuccino street side in France or dig our toes in the sand while taking a conference call via virtual reality headsets, audio conferencing solutions remain an absolute cornerstone of many businesses’ day-to-day.
The good news is that current audio conferencing solutions aren’t those of yesteryear–or at least they don’t have to be. With PGi’s new checklist, All Conference Calls Are Not Created Equal: 8 Considerations for Selecting an Audio Conferencing Solution, you’ll be able to better understand the key factors that can take your audio conferencing to the next level.
After you’ve downloaded the checklist and learned a little more about what to look for in an audio conferencing solution, check out PGi’s GlobalMeet Audio by requesting a demo with one of our experts.
Collaboration solutions have become essential to every successful marketer’s game plan. They support seamless communication between teams and facilitate improved project management. And, in an age of disbursed teams, they can inspire innovation by bringing collaborators together in a virtual environment that’s the next best thing to being in the same room.
To help you identify the right solution for your team, download our Marketing Buyer’s Guide for Online Team Workspaces for answers to key questions and explanations of essential features.
Webinars are now the third most popular content type for researching purchasing decisions. Savvy marketing teams are turning to webinars as a way to promote their brand’s thought leadership and drive more qualified leads into their company’s sales pipelines.
However, in order to begin establishing a successful webinar program, you have to evaluate the wide variety of webinar platforms available on the market today.
Download our Marketer’s Guide to Webinar Platforms today and you’ll learn key questions you need to ask yourself and your team in order to clearly define your webinar strategy.
You’re ready to generate new leads and engage existing leads through the buyer’s journey by hosting your own webinars, but before you get started, you have one thing left to do: get buy-in from your boss. Unfortunately, not everyone will understand the value of purchasing a webinar platform for marketing like you do.
Read our Guide “Take the Worry Out of Selling Webinars to Your Boss” and you’ll learn how to get the idea off the ground by handling the most common objections. And after you’re done reading the guide, request an iMeetLive demo and we’ll show you exactly what you need to produce killer webinars for your customers and prospects.
You’ve produced and hosted a successful webinar. Or so you think. But how do you know for sure? Along with best practices for promoting and running your webinars, metrics are the third leg of your journey to successful webinars. To help you understand the importance of webinar results, we’ve identified key metrics to help measure the effectiveness of your webinar program.
Download our Webinar Scorecard and you’ll learn how to take control of your next webinar’s metrics. Then request a demo of PGi’s iMeetLive and take advantage of robust pre- and post-event reporting to give you better insight on you webinar’s success.
Successful marketers have to collaborate effectively with a wide range of partners. They can be within your own enterprise or outside third-party teams and potential customers across the country.
As a result, many teams have gone far beyond traditional conference calls and group emails and have come to rely on virtual meeting solutions to make communication easier and more efficient. But there are many different solutions offering a wide variety of different capabilities, so how do you know what to look for?
Download our Marketer’s Guide to Web Conferencing Solutions and learn the key features to look for when selecting a new virtual meeting solution.
Beautiful presentation? Check. Expert guest speaker? Check. Webinar audience? Wait a minute, where is everyone?
You put a lot of hard work into producing impressive webinars and webcasts, but when the audience doesn’t show up, all of your time and resources spent go right down the drain. Get the audience your webinar deserves with this 13-point checklist by PGi.
Learn how to use your landing page, website and marketing channels in more powerful ways to generate leads and drive attendance. Download “13 Simple and Surprisingly Effective Ways to Promote Your Next Webinar” to ensure your webinar attendance skyrockets every time.
Technology. Social media. Blogs. Mobility. Globalization. Social good.
The future of work is fast approaching. Is your company ready? Today’s workforce — from small businesses to global corporations — operates without walls, oceans or continents. With innovative technology, social media and worker mobility, companies must prepare now for the future of work right around the corner. This checklist helps your company take your strategy at face value — what’s working? What’s not? Where are you succeeding? Where are you behind?
- Are your internal applications virtualized?
- Do your workers have access to the corporate cloud?
- Do you have multi-layer security authentication for everyone — in or out of the office?
- Do you have data centers located in multiple countries in multiple weather regions?
- Are loads balanced in the cloud, across multiple data centers?
- Do you have flexible technology options for workers? Brands? Form factors?
- Do you have a strong technology policy for your workers and contractors?
- Can your workers host and attend virtual meetings from anywhere
- On-premise or cloud-sourced?
- Do you have a video strategy? Face-to-face meetings? Internal and/or external comms?
- On-premise or cloud-sourced?
- Do you have teleworkers? Flexible workers?
- Do you have a work-from-anywhere, telework or flexible worker policy?
- Can workers access your network anywhere, anytime, on any device?
- Can your workers access necessary business applications anywhere in the world?
- Do you have security policies?
- Are you flexible on the types of devices workers use? Can your IT department quickly support those devices —onsite and remotely?
- Are you internal software apps mobile?
- Do you have an approved list of external apps for employee devices?
- Do have a security policy? Mobile policy?
- Does your company have corporate blog, Twitter, Facebook, LinkedIn and/or Google+ presence?
- Do you have a social media strategy? 1 year? 3 year? 5 year?
- Do you have a social media policy for employees?
- Who manages your social media properties? Marketing? Communications? Outsourced?
- Why are you using social media? Marketing? Customer service?
- Do you have a search engine optimization strategy?
- Are your posts, tweets and updates search engine optimized?
- Do you have a community site for customers and prospects?
- Are your posts focused on your products/initiatives only or are you involved in conversations with clients, thought leaders and industry experts?
- What did the checklist show? Are you ready for the future of work? Have questions? Need answers?
Salespeople thrive on positive environments, where they get credit for their successes—especially if that credit is a cash bonus, trip or other incentive. For sales leaders of remote teams, however, the cash is surely appreciated but when there’s no verbal recognition in front of peers, salespeople begin to lose their motivation. So how do remote sales leaders and managers show appreciation to a job well done when there’s no one there to see it in person? Here are five tactics you can use today.
1. Give a virtual “attaboy” (or “attagirl”).
In call center environment, it’s easy to stand up and yell so everyone can hear you. For remote teams, however, there’s no physical proximity to make this happen—but it still can be done. Using face-to-face virtual meeting technology, like iMeet, gather all your sales reps online, turn on your webcams and call attention to the great job an individual is doing. Doing this fosters not only good will from the employees, but also friendly competition that can drive results.
2. Create a “champions club” for top performers.
Salespeople are notorious for being competitive when there’s a special title to compete for. Create a “champions” group for your top performers and offer them special incentives, like joining your president’s quarterly conference call, passes to the airport loyalty club or first dibs at a conference.
3. Celebrate great efforts outside revenue achievements.
If you’re in sales, you know that having a bad month or quarter happens—and it’s miserable. To keep your reps in the game even when revenue’s not going their way, celebrate them for keeping their pipeline up to date, for getting that long-sought-after prospect meeting or for making some key LinkedIn partner connections. Give them kudos in a quick team call or email to show them you’re still rooting for them.
4. Incent them with face time.
If you manage a remote team that is so geographically dispersed you rarely see the individual reps, use a special visit as an incentive for your salespeople. On your trip, visit their customers and/or partners, but also plan something fun, such as a concert, sporting event or great dinner so they can bring their spouse, friend or family member to show their success.
5. Incentivize them with trips to meet each other.
As a sales leader, you can’t always be around the corner for a customer meeting, a quick question or a pat on the back, but the other team members can be. Many remote team members never meet each other face-to-face, instead just connecting briefly on IM or silently on another weekly call. Use this as an opportunity for achievement recognition and a great way to build your team. Offer regional team retreats or meet-ups in a friendly, competitive way to drive the performance you want and the support they need.