Future of Business Collaboration

Digital transformation is inevitable and the use of digital tools have become a staple in how we conduct our daily, hyper-connected lives – especially in the office.

In the 2018 edition of the Future of Business Collaboration, you’ll explore how enterprise communication drives digital transformation and examine the business trends, tools and technologies in that will be critical to survival and growth in 2018 and beyond. Some of the trends in this year’s edition of The Future of Business Collaboration include:

  • UCaaS
  • Artificial Intelligence
  • Mixed Reality
  • Applied Innovation
  • Digital Workers

Download the free eBook now to learn what trends are affecting how work will be conducted in the future enterprise of tomorrow.

Maximize the ROI on Your Skype Server Deployment

Our new GlobalMeet for Skype Server solution seamlessly integrates our world class and market leading audio into Skype for Business Server environments, without any additional hardware, to increase the value of the Microsoft investment.

Customer feedback has been very positive whilst analysts Frost and Sullivan recently stated "...we see millions of dollars of unrealised technology potential within investments made by enterprise. PGI's GlobalMeet integration will help close that gap for the IT professional."

Meet the New GlobalMeet Democast

Allow us to reintroduce GlobalMeet®. We’ve upgraded it to use the latest technology and it has a fantastic new looking UI, if we do say so ourselves. This dramatically improves the user experience, allowing for quicker and more effective collaboration. So please join Adrian and Jason in this democast who will cover:

  • Reintroducing GlobalMeet, including our brand new UI, instant meeting access and seamless deployment
  • Our industry leading customer support
  • The new, superior user experience supported by the latest technology, with HD video and audio.
  • The future roadmap of GlobalMeet

The Future of Enterprise is Mobile

According to new research: The future of enterprise is mobile. Smartphone adoption has grown significantly, and the industry expects growth to continue. This global survey of mobile industry professionals shows that collaboration fuels enterprise success, and highlights how unified communication and collaboration (UC&C) tools need to be simple, intuitive, easily accessible and enjoyable for the best possible end-user experience. This report unveils that the smartphone is now the go-to device for UC&C services, underlining the increasing mobility of workers.

PGi collaborated with Mobile World Live to poll more than 300 mobile industry leaders on UC&C with a focus on mobile usage. The Future of UC&C on Mobile survey report provides insight into how mobile industry professionals around the world rate their UC&C experiences on a mobile device, and what impact current and emerging technologies will have on the future use of smartphones for UC&C services for the mobile enterprise.

Download the report now to learn more about the role mobile devices and technologies will play in the future UC&C experience and the opportunity for mobile operators to enable UC&C for enterprises and their end-users.

The Future of Unified Communication and Collaboration (UC&C) on Mobile

PGi partnered with GSMA to survey industry experts on mobile usage in the enterprise. Our report found that usage of the smartphone in the office has officially tipped the scales as the preferred method of choice when it comes to communication and collaboration. In this infographic, you’ll find key stats and insights revealed from the survey. You can also view and download the full white paper for additional information.

Leverage Collaboration Partners to Drive Innovation

It’s no secret – the collaboration space is pretty complex. There are tons of service providers out there and the decision-making process can become confusing. It can be hard to understand what exactly you need in communications and how to deploy it.  Furthermore, weighing the cost and ROI on your investment can be stressful. How much will my business pay upfront? Are there additional fees? What happens when no one uses the technology implemented?

These questions, among others, can keep IT leaders up at night and can often lead to extremely time-consuming processes. Thankfully, PGi partnered with Frost & Sullivan to produce this whitepaper, Leverage Collaboration Partners to Drive Innovation. This piece reviews what to look for in a service provider and how to successfully leverage a collaboration partnership to drive communication success. Download today.

5 Signs You’re Ready for the Cloud

Cloud technologies have changed the way businesses connect and communicate today. Companies of all sizes are transitioning from traditional, on premise phone systems to cloud-based PBX (private branch exchange) systems. In fact, a recent report from Gartner estimates that more than $1T in IT spending will be directly or indirectly affected by the shift to cloud during the next five years.

The reason for this industry shift is that cloud solutions give consumers access to simple, seamless products that increase productivity, reduce costs and enhance service to employees and customers.

To learn more about cloud communication technologies, and to see if your company is ready for the cloud, download our eBook, 5 Signs You're Ready for the Cloud.

Maximizing Broadband While Running HD Video in the Workplace

Have you ever gone home after a long day, logged on to Netflix and were met with the perpetual buffering bar of death? There’s nothing more frustrating than being delayed by a loading symbol when trying to catch up on your favorite show. Chances are that the deferment in your video loading is probably due to the high traffic of people, just like you, ending their day with a Netflix binge.

Similarly, in business today, companies who are constantly meeting, communicating, sharing videos and streaming content often run into quality issues when broadband is stretched. Bandwidth and high-traffic concerns are just some of the problems that IT professionals face in today’s collaborative world, filled with managing global Town Halls and streaming video conferences. In fact, a recent study shows that over 75 percent of workers in large organizations will interact with video more than three times throughout their day.

To make things easier, PGi has compiled some best practices in to a checklist, Maximizing Broadband While Running HD Video in the Workplace, to help you get the most out of your streaming capabilities.

Event Conferencing Infocast

PGi’s industry-leading Event Conferencing services allow you to host up to 15,000 participants from anywhere in the world over a secure and reliable global audio network and add engaging visuals with Slide Assist.

  • Award-Winning Customer Service: PGi’s event experts ensure your meeting is flawlessly executed from beginning to end. This is why some of the world’s largest organizations rely on our proven expertise to manage their high-profile events.
  • Visual Presentations: When you need to go beyond audio, use PGi’s Slide Assist to share visual elements in your presentations.
  • Risk-Free, Full Service: We understand the meeting is just one part of the entire event lifecycle. Our award-winning event specialists will work with you every step of the way to make your event a success.

Unified Communications 101 eBook

From small businesses to multi-national enterprises, having a Unified Communications (UC) plan is becoming the go-to strategy for many companies looking to improve collaboration in today’s world. Enterprise leaders are ending their multi-vendor, multi-contract communications setup and instead seeking a single, highly secure and globally scalable solution. This shift to streamline collaboration providers allows them to save money and focus their resources centrally.

As UC is on the tip of everyone’s tongue, PGi’s Unified Communications 101 eBook will give readers a basic understanding of what UC is, what terminology to look out for, how to stay ahead of the game and what features to look for in a UC vendor.

GlobalMeet Web & Video Conferencing Democast

GlobalMeet® is a reliable, easy-to-use and intuitive all-in-one conferencing solution that delivers a superior collaboration experience from anywhere in the world. See for yourself in this no-pressure webinar demo, where we will walk through:

  1. Scheduling, Starting and Connecting: Using your Outlook® toolbar to schedule and launch a GlobalMeet meeting, and connecting with the stunning audio quality of Dolby Voice®.
  2. Virtual Collaboration: Engage with participants with file share, screen share and multipoint video.
  3. Implementation Services and Support: Ensuring the best possible conferencing experience for all users.

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How to Maximize the Potential of Skype for Business

Watch our 30-minute on-demand webinar for a discussion around how to maximize the potential of Skype for Business. Stephane Barnatt and Andrew Bissett will talk through:

  • Readiness: Validating that your network and compute environments are Skype for Business-qualified.
  • Adoption: Planning to drive adoption amongst your user base, and the resources required to do so.
  • Enhancements: Adding value for end-users to encourage use of the application.

Making Skype for Business Better — White Paper with Frost & Sullivan

If you are a member of the corporate workplace, there is a good chance you use Skype® for Business as a cornerstone of your daily communications. With more than 140 million licensed users on Skype for Business, Microsoft has becoming a major name in enterprise communications. However, not all users get as much out of the platform as they could. For maximum return on investment (ROI), users must demonstrate optimized usage habits, and companies must adjust their Skype for Business strategy to optimize the product and produce maximum ROI.

How can you maximize your Skype for Business journey? The key lies in a trusted partnership. By partnering with other companies and service providers, Microsoft opens up the door for value-add capabilities that can enhance the Skype for Business experience. If you are looking to boost user engagement and employee productivity, enhance audio quality on your conference calls, receive better Skype for Business support or customize your Skype for Business experience, a partnership with a reliable vendor is the way to go.

PGi recently teamed up with Frost & Sullivan to explore how to maximize your Skype for Business investment. To learn more, download the white paper “Making Skype for Business Better: Tips for Improving the User and IT Experience” today.

Digital Collaboration: The Rise of UC&C — White Paper Collaboration with Heavy Reading

The advent of IP-based networks over 15 years ago drastically changed the landscape of the corporate workplace. The rise of IP networks set the stage for the boom of unified communications (UC), where voice over IP (VoIP) telephony aligned with IM, file sharing, fixed/mobile convergence (FMC), email and white boarding to create a one-stop-shop for digital collaboration and communication.

With the widespread adoption of cloud-based services came a new UC service model that leveraged cloud-based software-as-a-service (SaaS) infrastructure. This UC-as-a-service (UCaaS) model created new opportunities for enterprises looking to reduce total cost of ownership (TCO) in a cloud-based managed service model that responded to issues of aging infrastructure.

As the UCaaS boom continues and unified communications and collaboration (UC&C) solutions dominate the market, PGi teamed up with Jim Hodges, principal analyst at Heavy Reading, to explore the evolution of UC in contributing to an end-to-end UC&C digital collaboration service architecture and driving change in cloud-based managed services models.

Fight Back Against the OTT Threat

A Total Telecom Article on Behalf of PGi

“By the end of 2020, VoLTE subscribers will account for more than $200 Billion in revenue.”SNS Research

The telecom market is radically changing, as demand for traditional services continues to decline. Telecom operators will lose an estimated $386 billion to over-the-top (OTT) players by 2018. Telco carriers and communication service providers must shift their focus quickly to reduce the risk of these losses. How will carriers and service providers compete against the OTT threat?

In this white paper by Total Telecom and PGi, you will learn how VoLTE and mobile-first collaboration services empower operators to fight back against OTT providers, as well as:

  • The key strategy for carriers to fight back against OTT providers
  • What your product offerings could be missing
  • How mobile operators will change the game and increase wallet share

Do you want to learn more about how to strategize against the OTT threat? Let’s chat.

The Science of Sound, Part 2: Noise in the Workplace and the Promise of Mobile Conferencing

If you read The Science of Sound, Part 1, you already know that the sounds that surround us (and the quality of those sounds) can have a marked impact not just our work, but on our health and well-being as well. Our ears are "always on", constantly taking in the sounds around us and analyzing their meaning. And the sounds you experience while you're in the office can play a significant role in shaping how you communicate, collaborate and concentrate.

In The Science of Sound, Part 2, we delve deeper into the issue of noise in the office and how distracting sounds in the work environment can inhibit your productivity and concentration — and we will teach you how to deal with unwanted workplace noise. To learn more about how to maximize your productivity and cope with your noisy office, read The Science of Sound, Part 2 white paper.

iMeetLive Democast

iMeetLive® makes hosting web events easy. Whether your need is for a town hall, training or virtual marketing event, industry-leading iMeetLive allows you to create, host and record professional-quality webinars and webcasts to hundreds or thousands of viewers anywhere in the world. With iMeetLive, you will interact and engage with attendees and benefit from powerful analytics to measure success.

Watch this demo to see behind the scenes of PGi’s webinar and webcasting tool, iMeetLive.

You’ll see how to:

  • Create your own webinars with iMeetLive’s setup wizard and develop branded emails and registration pages.
  • Edit and publish recorded on-demand webinars, using the same URL as the live event.
  • Share your screen, slide presentations and stream HD video of multiple presenters.
  • Engage your audience with live Q&A and polling.
  • Instantly measure your success with comprehensive, on-demand reporting – with optional automatic notifications.

You’ll also learn about iMeetLive’s fully-managed event services, including your access to 24/7 technical support during a live event.

The Risks of Letting Employees Lead the IT Agenda

We live in an era of ever-evolving technology that is changing the way we work and live. Our homes and offices are being flooded with a host of choices that will revolutionize how we work and play. But, with this deluge of technology, how does an IT team stay focused to understand the latest tools and applications while also balancing enterprise needs to drive innovation and technology?

Corporate IT departments face a daunting task: supporting and deploying the right mix of technology while upholding strict security measures and ensuring that said products and vendors remain the right choice for their users and for the enterprise. And while measures may be in place to avoid rogue procurement from various teams in the business, today's market is inundated with cloud-based technologies that make it easier than ever to bypass IT to implement the product a team may need to complete a project.

In this white paper, by PGi's SVP Global Marketing, Leo Tucker, you'll learn how to:

  • Recognize and define the risks associated with shadow IT
  • Maintain control of the IT agenda
  • Create a proactive strategy to ensure success

Download the free white paper now to learn more about the risks of shadow IT and letting employees control the IT agenda.

21 Questions to Ask Before You Implement a New Collaboration Vendor

Customer service is the core of our business. Over the last 25 years, we've learned the importance of providing support before, during and after the implementation of our software, and we've seen the significant impact of providing our customers with the right training and adoption programs to ensure success.

In fact, 97% of our customers cite training and adoption programs as key implementation success factors, and customers who leveraged PGi's success resources saw adoption rates climb to nearly 80% compared to just 14% for typical software companies.

And while the adoption, training and support programs are critical to the success of implementation, there are also other important steps along your implementation journey. To help ensure you're working with the right vendor, check out the 21 questions we think are most important to ask before implementing a collaboration solution. Download PGi's free checklist, 21 Questions to Ask Before You Implement a New Collaboration Vendor.

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GlobalMeet Conferencing Democast Part 2

GlobalMeet® enables global businesses to collaborate more efficiently and productively — anywhere, anytime and on any device. After our first webinar, please join Adrian and Jason who will walk through:

  • The dynamic meeting room experience
  • Full product functionality including our new UI and range of meeting apps
  • The benefits customers receive with our award winning platform