If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Information Collection and Use
We may collect personal information from you on our Websites (such as your name, billing address, telephone number, email address and/or credit card information), including, but not limited to, the following: (a) to facilitate the delivery of PGi Services; (b) to provide you information you request, to give you a customized interactive experience; (c) to measure interest in various PGi Services; (d) to inform you about new PGi Services and features; and (e) to help us develop new services and features that meet your needs. It is solely your choice whether or not you provide this information. However, should you choose not to provide the information, we may be unable to process an order, fulfill PGi Services or display certain content on the PGi Services. To the extent we provide any location-based services, we may automatically collect, use and share location data when you use the Services, and we treat this data as non-personal information, except where we are required to do otherwise under applicable laws. We also may occasionally send you push notifications, which you may opt-out of by turning them off at the device level through your settings, and when you download and use our mobile applications, we may automatically collect certain information such as the type of device you use, operating system version and app version.
To the extent PGi collects any personal information of customer employees under the direction of any of its customers and without a direct contractual relationship with the individuals whose personal data it processes, such individuals should contact their employer if he or she would seeks access, or seeks to correct, amend, or delete inaccurate data. If requested to remove data PGi will respond within a reasonable timeframe.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. To the extent we automatically link any collect data to other information we collect about you, we do so to for reasons such as to improve PGi Services we offer you, to improve marketing, analytics, or site functionality.
Other Third Party Tracking and Advertising
We may partner with third parties to display advertising on our Websites or to manage our advertising on other sites. For our Websites, we may use web analytic cookies, including the use of Google Analytics, Remarketing with Google Analytics and Google Display Network Impression Reporting to advertise online. Websites and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to a website. Our websites also use third-party vendors, including Google and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. This helps us make our service to you better.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. To the extent we automatically link any collect data to other information we collect about you, we do so to for reasons such as to improve PGi Services we offer you, to improve marketing, analytics, or site functionality.
To the extent PGi employs any framing techniques on our Websites, please be aware that you are providing your personal information to PGi and not to a third party site.
Access to Personal Information; Opt-Out Preferences
Individuals seeking access to their personal information that we collected directly from an individual, whether to confirm such information, update it or request removal or other changes, may contact our Privacy Compliance Officer, as set forth below. We will respond to your request within a reasonable timeframe. Individuals seeking access to their personal information that we have received from a customer must contact the customer directly. We require our customers to comply with applicable privacy laws and regulations pertaining to the use of PGi Services including, but not limited to, that all messages sent by our customers utilizing PGi Services, in whatever medium, contain the valid name and required contact information for the customer.
For the avoidance of doubt, use of PGi’s Services is deemed express consent for PGi to contact its individual account holders and moderators to communicate information regarding PGi’s Services, including without limitation, upgrades, enhancements, end-of-life, modifications and/or other feature changes. PGi may periodically contact you and/or to forward to the e-mail address(es) related to your account on file information regarding PGi’s Services, including without limitation, upgrades, enhancements, end-of-life, modifications and/or other feature changes. To the extent PGi contacts you with any promotional and advertising materials regarding PGi’s products, services, marketing plan and other business related items, all individual account holders and moderators may elect to opt out of selected communications from PGi at any time via such account holder’s or moderator’s account registration.
Retention of Personal Information
We will retain your personal information to fulfill the purposes for which it was collected or as required for legitimate purposes, to resolve disputes, to enforce our agreements, or as required by law, regulation, or contractual requirements.
To the extent PGi posts customer testimonials/comments/reviews on any of our Websites that contain personally identifiable information, we obtain any required consent(s) prior to posting the testimonial.
To the extent PGi offers certain publicly accessible blogs and/or community forums on our Websites, you should be aware that any information you provide in these areas may be broadly available to others, and can be read, collected, and used by others who access them, potentially inside or outside PGi. This information could also be used to send you unsolicited messages. Also, please recognize that individual blogs and/or forums may have additional rules and conditions. Each participant’s opinion on a blog or forum is his or her own and should not be considered as reflecting the opinion of PGi. We are not responsible for the personal information or any other information you choose to submit in these forums.
We use a chat feature to help you with any questions or concerns. If our chat feature is offline we may still collect your name, email address and telephone number so that we may reply to your request.
We are committed to protecting the personal information you share with us and utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure. We recommend you to take every precaution in protecting your personal information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). No method of transmission over the Internet, or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We do not knowingly collect any personally identifiable information from children under 13 years old through our Websites. However, if the parent or guardian of a child under 13 believes that the child has provided us with personally identifiable information, the parent or guardian of that child should contact our Privacy Compliance Officer through the contact information provided below if they want this information deleted from our files. If we obtain knowledge that we have personally identifiable information about a child under 13 in retrievable form in our files, we will delete that information from our existing files.
Third Party Websites and Cookies
Review of Compliance
We review our compliance with this Policy on a periodic basis, and we reserve the right to update this Policy to reflect changes to our information practices at any time without notice. Please check this page periodically for changes. If we make any material changes, we will notify you by posting a notice of such an update on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our Websites following the posting of changes to this Policy constitutes acceptance of those changes.
Consent to Transfer, Processing and Storage of Personal Information
As PGi is a global organization, we may transfer your personal information to PGi in the U.S. to any PGi subsidiary worldwide, or to third parties acting on our behalf, for the purposes of processing or storage. By providing any personal information to us, you fully understand and unambiguously consent to the transfer, processing and storage of such information outside of your country of residence where data protection standards may be different.
Privacy Compliance Officer Contact Information
Should you have any privacy-related questions or comments relating to this Policy, please contact our Privacy Compliance Officer through the contact information provided below:
Contact Office: Premiere Global Services, Inc.
2300 Lakeview Parkway, Suite 300, Alpharetta, GA 30009
Last Revised March 1 2018