For large enterprises, audio conferencing is an essential tool for driving collaboration, productivity and business results. While many enterprises may have the resources to try and tackle their collaboration solution on their own, increasingly, multi-national corporations are recognizing that they don’t possess the necessary skillsets. And furthermore, they can burn considerable resources trying to create something that already exists in the marketplace.
However, with so many employees relying on your conferencing solution, how do you properly evaluate an enterprise audio conferencing solution and provider to ensure reliability, consistency, security and ease-of-use?
Like any enterprise software purchase, there are several key areas to consider when purchasing audio conferencing to ensure it meets your organization’s needs, scale and reach.
Provider’s History, Reputation and Customer Base
While collaboration start-ups can grab headlines and VC funding, few companies in the world are equipped to support the collaboration needs of the largest global corporations. One of the first areas to evaluate when comparing providers is how many other large companies they’ve successfully supported, how successful they’ve been in doing so and their level of experience in the marketplace. Case studies, customer testimonials, reference customers and more are all invaluable assets throughout the conferencing buying cycle.
Conferencing by the Numbers
When supporting thousands of employees, numbers become very important to your conferencing solution, both in terms of simultaneous users and simultaneous meetings on your provider’s network. Carefully evaluate the meeting capacities that are available in the conferencing solutions you evaluate to ensure that they meet your needs, from the smallest ad hoc conference calls to large, company-wide events.
In addition, once the decision is made to deploy a solution to your extensive user base, training programs and resources become paramount to driving usage and adoption to maximize ROI.
Security and Resiliency
Enterprises frequently exchange highly sensitive information and trade secrets during their conference calls, making their meetings some of the most important on the globe. Enterprise-grade security and encryption and centralized IT administration allow your organization to easily establish user permissions at either the individual or departmental level, ensure that and protect valuable company data. And built-in network resiliency and failover helps ensure that your service will always be available for your critical meetings.
Regardless of the strength of a provider’s network infrastructure and resiliency, it’s inevitable that your associates will encounter problems that require customer support. For enterprises, it’s vital to provide access to multiple support avenues, including in-meeting support, live chat, phone support and customer communities in order to meet the diverse needs of such a large employee base.
Furthermore, the reach of multi-national corporations makes global support – in terms of network infrastructure, access points, dial-in numbers and local-language support options – a must-have component of any collaboration solution.