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Remote Interviewing Done Right: Tech Tips for the Phone and Video Interviewer

With an increasingly global and mobile talent pool to choose from, the remote interview is an invaluable tool in a recruiter’s arsenal for matching the right candidate with the right position, regardless of the location of either. While the old-school phone interview is always an option, increased access to robust and cloud-based audio and video tools can elevate the remote interview from a simple tool to “weed out” early candidates to a full-fledged talent evaluation.

If you’re considering leveraging the remote interview, be sure and utilize these best practices for your phone and video interviews:

Don’t Settle
If you’re a recruiter for a smaller organization or simply don’t have easy access to the latest collaboration tools, it can be tempting to utilize any number of free, consumer-level audio or video conferencing solutions for your remote interviews. Unfortunately, this decision carries with it a significant amount of risk; free solutions often rely on peer-to-peer connections, meaning your interview experience is at the mercy of both your and your candidate’s internet and cellular connection. Flaws or slowdowns on either end can completely ruin your remote interview experience, bogging down your time-to-hire. Business-level conferencing tools, on the other hand, are designed to manage your connection for you, bolstering both your video and audio connection through enterprise-grade network infrastructures.

Know the Tool – and Leverage Its Features
One of the most important best practices for audio and video conferencing is taking the time to learn the tool before you jump into an important meeting or interview. With remote interviews often being the first interaction a candidate has with your organization, it’s important to present an innovative and professional face to attract top talent. Today’s modern conferencing solutions are a perfect way to demonstrate a company’s forward-thinking and technology-focused culture, but technical difficulties (or user errors!) are a quick way to sabotage that impression.

Take the time to learn your remote interview tool’s user interface, features and guest experience before scheduling time with your prospective new hire. For example, the traditional audio conference entry method of tracking down and dialing numbers and audio PINs is clumsy and outdated by today’s standards; instead, use a cloud-based audio conferencing tool that provides one-click entry for your candidate.

Incorporate the Tool in Your Evaluation
Believe it or not, the right collaboration tool for your remote interview can actually work with you to evaluate your candidate. Modern, cloud-based tools are simple to install and use, often not even requiring a download for guests; how your candidate manages the task of joining your interview can be a test in and of itself. Did they take the initiative to explore the tool and show up to your interview early (a best interview practice, regardless of method)? Are they engaged and responsive to the tool’s capabilities and features? Or are they lost, mired in technical difficulty or simply not handling themselves professionally on account of being remote? Almost all positions in today’s workplace, regardless of industry or role, require at least a basic proficiency with technology—a candidate that struggles with your remote interview may have similar difficulty navigating your company’s internal meetings tool, company intranet, expense management system or CRM.

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