How to Set Up GlobalMeet Audio with Skype for Business

Submitted by: Chelsea Mize

You’ve already made the commitment to better audio, but you probably have a few questions about how to get GlobalMeet® Audio with Skype® for Business up and running. The guide that follows will walk you through the setup process and answer any questions that might arise as your prepare to use GlobalMeet Audio with Skype for Business for the first time.

Getting Started

When you signed up for GlobalMeet Audio conferencing for your Skype for Business, PGi set up an account for your organization. With this, you should receive a set of telephone access numbers and passcodes in a credentials spreadsheet. Use these credentials to configure dial-in conferencing for your users.

Set Up GlobalMeet Audio

Dial-in conferencing should be configured so that your users can join a Skype for Business audio conference call from their desk or mobile phones. Head to the Skype for Business Admin Centers in the Admin area of your Microsoft Online Portal to assign the dial in numbers and passcodes for each user.

Users can dial their assigned access numbers and passcodes to join an audio conference call. Admins have the option to set up dial-in conferencing for users one at a time or several at a time by using the Bulk Import feature.

Audio Passcodes & Music on Hold

GlobalMeet Audio conference accounts have two passcodes – moderator and participant. When setting up dial-in conferencing for Skype users, you should enter the participant passcode. Most of the time, this is the only passcode users will need to know.

When music on hold or enhanced authentication for high-risk countries is enabled (which requires music on hold), your users should dial in to the audio conference bridge, instead of using the Skype client to attend. If users dial into the Skype client to attend, music on hold is turned off as soon as the first participant joins the meeting audio.

Meeting hosts will need to know their moderator passcodes and use them when dialing into each audio conference call. This ensures that participants hear music and cannot talk to each other until the host joins.

Skype for Business Users Outside Your Organization

If you want to allow Skype for Business users outside your company to be able to communicate with internal users, you should enable SIP domain federation before setting up dial-in conferencing. Configuring SIP federation with GlobalMeet audio conferencing will allow PGi audio to accept connections to the same meeting from two different infrastructures.

Dial-In Conferencing for Single User

Admins can also set up dial-in conferencing for a single user or remove users from the settings. Setting up dial-in conferencing is especially important if you’re using Skype for Business on mobile devices. Mobile users won’t be able to join a Skype for Business meeting with the single click feature unless the meeting includes dial-in conferencing.

Dial-In Conferencing for Multiple Users

Set up multiple users with the import and export feature on Skype for Business. The Bulk Import option will let you set up dial-in conferencing for multiple users quickly and easily by importing a CSV file. First, export your users to a CSV files. Then, enter the access numbers and passcodes from your PGi credentials spreadsheet. Lastly, import the completed CSV file.

Once the above steps have been taken, you are officially ready to experience GlobalMeet Audio in your Skype for Business meetings. Prepare for crystal-clear audio and better meetings ahead.

New to GlobalMeet Audio? Be sure to check out PGi’s Skype audio conferencing capabilities and see how Skype for Business can benefit your company.