Many conferencing solutions now offer you the option to connect via VoIP or your phone, but which is best? When should you use your computer and when should you use your phone to connect to virtual meetings?

Wait, What Is VoIP Again?
Essentially, Voice over Internet Protocol (VoIP) is when you connect and talk through your computer on a connected microphone instead of through your phone. Because voice information is digitally transferred through the Internet, there are no additional costs to call via VoIP, as opposed to a traditional phone line.

VoIP streamlines the virtual meeting experience, eliminating the need to rotate between devices or applications to connect. This additional access method helps virtual meeting technology better support the plethora of ways employees work today, outside of the office, across the world and on the go.

How Would You Like to Talk?
VoIP has improved virtual meetings by leaps and bounds, but it still has limited reliability. Here are some guidelines on choosing between your computer and phone to connect:

  • When you’re at your desktop computer, try VoIP. The seamless experience provides more convenience than switching between devices, and reliability doesn’t suffer so long as you’re hard-wired to the Internet.
  • If you’re working on Wi-Fi, opt for a traditional phone line. You could experience occasional lapses in audio if you’re not on a high-speed, wired Internet connection.
  • When you’re out of country, connect via VoIP. VoIP typically offers better global availability and lower prices for international phone calls than traditional phone lines.
  • Skip VoIP when you’re mobile. If you don’t have a dependable connection or enough bandwidth, your connection could drop.

Both VoIP and public switched telephone network (PSTN) connections give users options to choose the best way to connect to virtual meetings, which is why the best virtual meeting solutions offer hybrid audio. Without sacrificing audio quality, security or functionality, hybrid audio networks seamlessly connect a variety of access methods and endpoints to accommodate users no matter where they are and what device they are on.

Learn More

  • Brush up on the basics. Learn more about what VoIP is.
  • Read more about the importance of having a hybrid audio network for better user adoption.
  • Find out how hybrid audio integration improved Northwestern University’s VoIP-only web conferencing solution for online learning programs.