PGi Audio Quality You Can Hear

Whether you’re already deploying or planning to deploy unified communications to your organization, you may be asking yourself why you would need a Microsoft Lync audio (now Skype for Business) provider in addition to your Lync deployment. Lync handles all the person-to-person and in-meeting audio, right?

Lync does provide VoIP audio, however there are limitations in scale, audio quality and consistency, global availability and overall accessibility.

If you want to get the most out of your unified communications and collaboration experience, consider the following:

Audio Quality and Consistency
Without consistent, quality audio, your meetings simply can’t be productive. By complementing your UC deployment with audio conferencing integration, you can rely on enterprise-grade audio networks that provide reliable consistency and quality regardless of the size or complexity of your meetings.

Bandwidth Restrictions
Because VoIP audio is sent through your Internet connection, limited bandwidth can impact your VoIP audio performance. If bandwidth is a concern, a Lync audio / Skype for Business provider adds significant value to your UC deployment with access to traditional audio connection methods that don’t rely on Internet strength or availability.

Hybrid Audio 
Hybrid audio provides support for seamlessly combining VoIP and PSTN audio participants within the same meeting. Without support for hybrid audio, your meetings lack the flexibility to provide multiple access options for your guests, which may cause some participants to have a lower quality experience–or to be unable to join at all.

External Participants
Additionally, by providing hybrid audio support through a Lync audio / Skype for Business provider, you open your meetings up beyond your office’s firewall, allowing external participants such as clients, vendors and partners to join your UC-powered meetings. Without this support, you may have to rely on a service outside of Lync to meet with your important external participants, further complicating your communications and lowering the overall value of your UC deployment.

Global Availability and Support
Finally, by partnering with a Lync audio / Skype for Business provider with a global footprint, you can connect audio participants from multiple locations around the globe with local access points, dial-in numbers and in-region support.

Did you know that Microsoft Lync Online is now Skype for Business? The newest version of Lync blends the familiarity and love of Skype with the enterprise security, compliance, and control of Lync.

Interested in learning more about Skype for Business? Check out these articles: