Northwestern University

To facilitate their rapidly evolving online learning programs, Northwestern University uses a combination of independent learning and interactive audio and web conferencing sessions, which help them reach more potential students, increase engagement, improve student experiences and maintain high retention and graduation rates.

However, students and faculty commonly experienced dropped connections on the VoIP-only web conferencing solution. Losing class time, momentum and opportunities to connect, NU needed an integrated audio solution to support synchronous online learning, better manage disruptions and guarantee seamless sessions.

Using PGi hybrid audio conferencing integration, NU enriched online student experiences, realized more value from their existing investments, increased the versatility of their technology for wider use cases and accelerated pilot online learning programs with better adoption, according to Instructional Technologist Alyssa Dyar.

The PGi integrated audio solution is pretty flawless. Students just type in their phone number, it pops up and there’s not a lot for them to do. If someone can’t get the code right, dialing out is really quick.