To support their rapid global growth, an American-based off-price retailer uses Microsoft Skype for Business for some of its conferencing sessions in order to reach their local and international stakeholders.

However, users commonly experienced dropped audio connections with the web conferencing solution, and in turn, also experienced some audio budget challenges. A customer of PGi for more than ten years, the retailer knew it needed to pair with PGi once again to get the most cost-effective solution for global audio coverage.

Using PGi hybrid audio conferencing integration, the company not only enriched user experiences during their global web conference calls, but also experienced more value from their existing investments while also saving additional costs on international travel.

With thousands of calls every month to various countries, we definitely save a lot on our international travel budget by meeting online instead.” Network Engineer IV, Nicole Richardson