As technology continues its rapid evolution, few industries are insulated from disruption. Old-fashioned notions of “business as usual” are being bulldozed, pushed aside for a new era of increased agility, transparency and interconnectivity.
Telco Carriers and Communication Service Providers (CSPs) are no exception; if anything, it’s a category with compelling innovation and fierce, fast-moving competition. Carriers are challenged by declining unit revenues as well as growing threats from changing patterns and non-traditional competitors. The stakes couldn’t be higher; leading analyst firms have even warned that this new evolution represents a make-or-break moment for communication vendors.
Developing new strategies and acquiring new core competencies are essential to guard against losing customers. This isn’t reinvention for the sake of reinvention, but rather a natural extension and evolution of the services already being offered, strengthening a Carrier’s role as a cornerstone in the Unified Communication and Collaboration (UC&C) practices of their customers.
To learn more about how important a solid UC&C strategy can be for Telco Carriers and CSPs can be, check out PGi’s newest free eBook, UC&C for Telco Carriers: A Clear Vision for a Complex Playing Field.