Komatsu Mining Corp. Connects Team Members & Tackles Projects with iMeet Central – Case Study

Komatsu Mining Corp., formerly known as Joy Global, is a provider of advanced equipment systems and direct services to the global mining industry. Komatsu Mining Corp. partners directly with customers to help them achieve a zero-harm approach to their mining operations with the highest production and lowest life-cycle costs possible.

The integrated technology, solutions and services provided by Komatsu Mining Corp. are a critical component of operations for mining operators in a number of commodity markets, including hard rock and industrial minerals.

Komatsu Mining Corp was in search of a collaboration solution that would drive collaboration and boost productivity for their marketing communications team.

In 2015, Komatsu Mining Corp. (KMC) found their answer in PGi’s online collaboration workspace, iMeet® Central.

With the help of iMeet Central’s dedicated implementation team, KMC was able to streamline communications within their marketing team, enabling better reporting and project management across the board.

PGi’s award-winning implementation and customer support were a deciding factor for KMC:

“After speaking with the PGi team, selecting iMeet Central was a no-brainer for us… The go out of their way to do everything for us. It feels like a great partnership where they are genuinely invested in our success.” Jason Hagg, Creative Manager, Komatsu Mining Corp

To learn more about how Komatsu Mining Corp. facilitated smarter communication and project management with iMeet Central, read the full case study today.

GlobalMeet Case Study: Global Financial Services Firm

A current PGi customer, with over 9,000 employees in 24 different countries, uses GlobalMeet to enhance their global communications, project management and IT strategy. This company has been a powerhouse player over the past 10 years in financial services industry. Due to their rapid growth, and with over $2 billion in revenue, this organization needed to implement a collaboration solution that: enhanced audio efficacy, allowed easy access for internal/external conversations and strengthened project management.

GlobalMeet has been utilized for more than four years across their global regions to help solve their needs and drive effective communication and team collaboration. PGi is viewed as a trusted advisor to this enterprise and our GlobalMeet audio and web conferencing product continues to deliver on their end-users’ needs every time, everywhere.

“Constant communication is critical and GlobalMeet is my way to get everyone together to move projects forward.” IT Systems Manager

To learn more about how GlobalMeet has enhanced this company’s meeting capability and fueled better communication with its easy setup and global coverage, download the full case study.

GlobalMeet Webcast Case Study: Big Shoulders Digital Video Production Leverages Webcasting Solution

Big Shoulders Digital Video Production (BSDVP) is a full-service video production company based in Chicago, IL. They were seeing an influx of customers requesting webcasting and broadcasting services in addition to on-site video production for high-profile events.

With so many ways that events can go sideways, BSDVP leverages webcasting technology like GlobalMeet Webcast to ensure their event broadcasting is done properly. Each video production client has different requirements, and GlobalMeet Webcast has the features to accommodate a variety of needs.

“To put it simply: the tech and the team are easy to work with. GlobalMeet Webcast makes broadcasting events stress-free. The platform is completely scalable, so it can handle any audience size.” Brad Fox, Vice President, Partner at Big Shoulders Digital Video Production

Download the full case study to learn more about how Big Shoulders Digital Video Production uses GlobalMeet Webcast to broadcast events.

ComEd Leverages GlobalMeet Webcast to Host Corporate Events

With over 6,000 employees across the state of Illinois and nearly half of those employees working out in the field, ComEd was struggling to host company-wide events and training sessions.

ComEd turned to PGi for a webcasting solution that would help make hosting these high-profile employee events easy. GlobalMeet Webcast was a clear choice for ComEd and allows them to live-broadcast video and content to multiple office locations as well as employees in the field.

With GlobalMeet Webcast, ComEd has been able to improve their internal communications and has been able to effectively leverage their webcast recordings to provide on-demand viewing options to employees.

“The feedback from employees attending the series remotely has been great. Without GlobalMeet Webcast, remote employees wouldn’t have been able to participate.” Dr. Steve Harap, Principal of Talent Management and Organizational Development at ComEd

To learn more about how GlobalMeet Webcast has enhanced this company’s internal communications strategy with its easy setup and outstanding support, download the full case study.

GlobalMeet Audio Case Study: Hunter PR

Founded in 1989, Hunter Public Relations is an award-winning consumer products public relations firm with offices in New York and London. Hunter PR has made a name for itself as one of the most respected mid-size marketing communications firms in the country. Hunter PR executes strategic public relations programs that build equity, increase engagement and drive measurable business results for branded consumer products and services.

Communication is a key facet of Hunter’s business, and they have found success with PGi’s GlobalMeet® Audio conferencing. With GlobalMeet Audio, Hunter is better able to maintain hourly communications with staff, clients, vendors, media, influencers and partners on a global scale. In 2016 alone, Hunter PR made over 21,000 GlobalMeet Audio conference calls.

"Everything has to be easy and done quickly, and GlobalMeet Audio meets that requirements for us every time."Chad Pearson, Hunter PR Operations Manager

To learn more about how GlobalMeet Audio has enabled anytime, anywhere meeting capability and fueled better communication with its easy setup and global coverage, download the full Hunter PR case study.

GlobalMeet Webcast Case Study: Shipman & Goodwin LLP

Shipman & Goodwin LLP is a full-service law firm that has been serving the needs of local, national and international clients in a variety of industries for nearly 100 years. With offices in Connecticut, New York and Washington, DC and an employee base of 175 attorneys and 175 support staff, Shipman & Goodman was looking for a webcasting platform to help their extensive staff engage current clients, educate prospective clients and meet their annual Certified Legal Education (CLE) requirement.

In 2016, Shipman & Goodwin found the perfect medium where their lawyers could interact with and discuss legal topics with audiences large and small. PGi’s robust webcasting platform, GlobalMeet® Webcast, enabled Shipman & Goodwin to effortlessly stream live webinars and webcasts and keep their audience in the know.

“I still remember our very first event when our PGi account team and production manager went over the features and functionality of the platform. They walked me through the many bells and whistles and I quickly realized how intuitive the solution was.” Kathleen Glass, Shipman & Goodwin Business Development Manager

To learn more about Shipman & Goodwin benefitted from GlobalMeet Webcast's scalability, reporting, polling and more, download the full case study.

Case Study: E Ink Corporation

E Ink Corporation is the world’s leading developer and provider of electronic paper technology. Founded in 1997 as an offshoot of MIT’s research lab, E Ink’s landmark electronic paper technology is utilized by industry leaders like Amazon, who uses E Ink's electronic paper in their Kindle eReaders. E Ink was seeking a better way to connect their employees in the US and Asia with a conferencing solution that was both highly secure and able to handle added volume as the company continues to grow. Upon implementing GlobalMeet® Audio, E Ink improved employee communication and collaboration across time zones while maintaining a highly-secure conferencing environment.

To learn more about how E Ink benefitted from the scope, scalability and security of GlobalMeet Audio, read the full E Ink case study.

GlobalMeet Webcast Streamlines Internal Communications for Hawaiian Airlines

With over 5,700 employees dispersed across the Hawaiian Islands, the U.S. Mainland, and a myriad of international cities, Hawaiian Airlines was struggling to effectively communicate with their geographically-disparate network of employees.

Hawaiian Airlines turned to PGi for a webcasting solution that would help the airline create a transparent line of strategic communication between company leadership and its employees. Hawaiian Airlines quickly added PGi’s GlobalMeet® Webcast to its repertoire of internal communication tools, allowing the airline to produce live-streaming town halls to reach its local, national and international employees.

With GlobalMeet Webcast, Hawaiian Airlines has taken their internal communications to the next level, facilitating employee engagement with its frontline employees via interactive and engaging town hall meetings and Q&A chat sessions which ensure that employees feel heard and understood.

The engagement features that GlobalMeet Webcast offers are very complementary to our strategic communications goals. Creating an open line of communication between our president and our employees and showing them how their work contributes to our overall success is really a key part of engaging our workforce.Kevin Imanaka, Director of Internal and Corporate Communications

Web Conferencing Solution Enhances End User Satisfaction for intoCareers

intoCareers has proudly provided their users with first-class career development training for more than 40 years. intoCareers’ career information system (CIS) is utilized in over 35 percent of the nation’s state-sponsored schools to provide high-quality career information to teachers and counselor nationwide.

A sudden price increase in their web conferencing software led intoCareers in search of a more reliable and cost-effective web conferencing solution. intoCareers turned to PGi and, after a free trial of GlobalMeet®, the company was sold.

intoCareers relies heavily on virtual training sessions to educate new CIS operators and update current employees of revisions in curriculum. With the help of GlobalMeet, intoCareers was quickly able to streamline their virtual meetings and enhance the efficacy of their virtual training, ultimately increasing end user satisfaction.

“With GlobalMeet, our users just expect seamless training sessions, and that’s what they get!”Susan Roudebush, Consultant and Master Trainer

Ready to see how GlobalMeet can take your company’s meetings to the next level? Try it for free today.

Operator Assisted Conference Calls Case Study: Beck Ag

Beck Ag specializes in facilitating audio conferencing conversations with agriculture professionals to accelerate the word-of-mouth marketing process for agriculture industry leaders. In order to accomplish this, their events with clients' customers must  be so accessible, authentic, consistent and flawless that participants feel they're joining conversations, not conference calls.

For 15 of their 18 years in business, Beck Ag has partnered with PGi to simplify these complex events using operator assisted conference calls. PGi's dedicated call team and high-touch services helped Beck Ag maximize attendance, minimize errors, naturally integrate interactive polls and save time on prepping for calls.

As a result, PGi's easy-to-join, seamless call format is one of four reasons the majority of participants reported a favorable experience in studies, as well as a contributing factor to why an average 85-100 percent of participants polled after each call found the event valuable and worth attending. These positive experiences contribute to higher engagement, which impact word-of-mouth sharing and result in repeat and new business for Beck Ag.

“We’ve seen repeat client business — that’s significant. We know that if our client didn’t have a good experience with PGi, we would reconsider our services. We’ve grown, and part of that has a lot to do with PGi’s continued delivery of excellence.”

Operator Assisted Conference Calls Case Study: CAIA

The Chartered Alternative Investment Analyst Association (CAIA) is known as a world leader in alternative investment (AI) education, growing to 18 global chapters in 2014 and spreading awareness of their high standards of achievement for AI professionals.

However, global growth poses a challenge to the organization's mission for transparency, information sharing, engagement and communication. To connect global members, Chapter Relations Manager Heather Morales uses operator assisted conference calls for professional, quarterly calls with chapter members.

Conference calls provide a compelling medium for members to join the conversation, and PGi's seamless experience keeps the focus on the dialogue, not the technology, increasing attention and interaction.

To callers, the experience is simple, but PGi's hybrid audio conferencing experience is highly sophisticated. Total event management lets CAIA carefully prepare for these events and customize them for their needs.

PGi's operator assisted conference calls help CAIA support new growth and improve their existing membership service. With the aid of an operator, the Q&A is easy and organized, and post-event reporting and recordings help CAIA continue engagement.

“We’ve taken the calls to the next level. There’s that personal touch; it’s not just automated. Callers actually get to talk to somebody, and the operator checks back in with them. It helps a lot because they feel like they’re not forgotten on the line,”Heather Morales, Chapter Relations Manager

Audio Conferencing Integration Case Study: Mercedes-Benz USA

Not many industries are completely untouched by digital transformation, including your local car dealership. For Mercedes-Benz USA (MBUSA), faster information sharing matters more than ever to balance consistent, global branding with increased customer touchpoints and evolving marketing and sales strategies.

To bridge the internal information gap across the US, the company uses web events for virtual training. But how do you ensure those huge, ongoing events always run smoothly?

MBUSA uses audio conferencing integration to conduct more user-friendly, professional conferencing with enterprise security, mobility and enhanced control. Cost-savings aside, audio-integrated webinars add value with the benefits of advanced telephony for web events, including increased productivity, better attendance, enhanced engagement and more reliability.

Learning Architect Surya Boonphadung uses seamless GlobalMeet® Audio integration for all internal training purposes. The whole process is smooth, and it’s a seamless experience for the user. We know what we’re using, but for the attendees, it’s just another live conference they are dialed into, and it works flawlessly. It’s pretty intuitive,” Boonphadung said.

PGi's suite of collaboration services (like operator assisted conference calls) accommodate MBUSA's larger events, as well, lending flexibility and scalability as this leading, luxury automotive brand transforms the car buying experience.