The Future of Enterprise is Mobile

According to new research: The future of enterprise is mobile. Smartphone adoption has grown significantly, and the industry expects growth to continue. This global survey of mobile industry professionals shows that collaboration fuels enterprise success, and highlights how unified communication and collaboration (UC&C) tools need to be simple, intuitive, easily accessible and enjoyable for the best possible end-user experience. This report unveils that the smartphone is now the go-to device for UC&C services, underlining the increasing mobility of workers.

PGi collaborated with Mobile World Live to poll more than 300 mobile industry leaders on UC&C with a focus on mobile usage. The Future of UC&C on Mobile survey report provides insight into how mobile industry professionals around the world rate their UC&C experiences on a mobile device, and what impact current and emerging technologies will have on the future use of smartphones for UC&C services for the mobile enterprise.

Download the report now to learn more about the role mobile devices and technologies will play in the future UC&C experience and the opportunity for mobile operators to enable UC&C for enterprises and their end-users.

The Future of Unified Communication and Collaboration (UC&C) on Mobile

PGi partnered with GSMA to survey industry experts on mobile usage in the enterprise. Our report found that usage of the smartphone in the office has officially tipped the scales as the preferred method of choice when it comes to communication and collaboration. In this infographic, you’ll find key stats and insights revealed from the survey. You can also view and download the full white paper for additional information.

Leverage Collaboration Partners to Drive Innovation

It’s no secret – the collaboration space is pretty complex. There are tons of service providers out there and the decision-making process can become confusing. It can be hard to understand what exactly you need in communications and how to deploy it.  Furthermore, weighing the cost and ROI on your investment can be stressful. How much will my business pay upfront? Are there additional fees? What happens when no one uses the technology implemented?

These questions, among others, can keep IT leaders up at night and can often lead to extremely time-consuming processes. Thankfully, PGi partnered with Frost & Sullivan to produce this whitepaper, Leverage Collaboration Partners to Drive Innovation. This piece reviews what to look for in a service provider and how to successfully leverage a collaboration partnership to drive communication success. Download today.

The Most Common UC Terms Explained

There are many important Unified Communications (UC) applications and tools available today and, yet, the terminology can often be misunderstood given the many capabilities and delivery models of UC.

Unified Communications consolidates phone, email, chat, video, conferencing and collaboration, enabling communication on any device regardless of platform. Unified Communications as a Service (UCaaS) is a delivery model in which a variety of communication and collaboration applications and services are outsourced to a third-party provider and delivered over an IP network, usually the public Internet.

Here’s a list of the most commonly used terms and their definitions as they relate to UC and UCaaS:

IP PBX (Internet Protocol Private Branch Exchange)

Unified Communications includes a phone system that integrates with external components -- sharing presence information and voicemail. The phone can be accessible using your computer. Computer-based call control enables people to answer and transfer calls, initiate dials and adjust phone features from their desktop, laptop or mobile device.

Email

The second most used and critical components of any UC solution is email because it is where most digital workers keep schedules and contacts.

Unified Messaging (UM)

Messaging refers to the ability of the PBX to deliver voicemail and faxes as email to eliminate the need to check a second (or third) location for messages.

Instant Messaging (IM)

Also referred to as chat, IM is a type of communications that doesn’t require a phone conversation, IM was also the first real presence application (to see if someone was available).

Presence

Typically presence and IM are one in the same, but this term refers to a message that someone leaves to describe what communication method they prefer as well as when they are most available to be contacted.

Desktop Video

Simple video communication using embedded or attached webcams. The technology is moving fast, and it is an important consideration in the UC landscape, especially since face-to-face is one of the best ways to communicate.

Collaboration

Collaboration includes conferencing services such as voice or audio, web and video. Typically, this is team collaboration or project-based collaboration which is different from more traditional conferencing tools.

It also describes the ability to pull multiple parties together into a workspace to share documents, presentations, video, etc.

Mobility

Mobility generally enables people to use a mobile phone to perform many of the functions listed above. But, via UC, mobile can also refer to the ability to answer calls that were intended for an office line from any location – meaning that UC systems can easily function on your phone.

Application integration

Integration reduces double work and ensures data still reaches multiple systems, like customer relationship management (CRM) to enterprise resource planning (ERP) and accounting systems.

To learn more about Unified Communications, please download our new Unified Communications 101 eBook, today.

Unified Communications 101 eBook

From small businesses to multi-national enterprises, having a Unified Communications (UC) plan is becoming the go-to strategy for many companies looking to improve collaboration in today’s world. Enterprise leaders are ending their multi-vendor, multi-contract communications setup and instead seeking a single, highly secure and globally scalable solution. This shift to streamline collaboration providers allows them to save money and focus their resources centrally.

As UC is on the tip of everyone’s tongue, PGi’s Unified Communications 101 eBook will give readers a basic understanding of what UC is, what terminology to look out for, how to stay ahead of the game and what features to look for in a UC vendor.

Komatsu Mining Corp. Connects Team Members & Tackles Projects with iMeet Central – Case Study

Komatsu Mining Corp., formerly known as Joy Global, is a provider of advanced equipment systems and direct services to the global mining industry. Komatsu Mining Corp. partners directly with customers to help them achieve a zero-harm approach to their mining operations with the highest production and lowest life-cycle costs possible.

The integrated technology, solutions and services provided by Komatsu Mining Corp. are a critical component of operations for mining operators in a number of commodity markets, including hard rock and industrial minerals.

Komatsu Mining Corp was in search of a collaboration solution that would drive collaboration and boost productivity for their marketing communications team.

In 2015, Komatsu Mining Corp. (KMC) found their answer in PGi’s online collaboration workspace, iMeet® Central.

With the help of iMeet Central’s dedicated implementation team, KMC was able to streamline communications within their marketing team, enabling better reporting and project management across the board.

PGi’s award-winning implementation and customer support were a deciding factor for KMC:

“After speaking with the PGi team, selecting iMeet Central was a no-brainer for us… The go out of their way to do everything for us. It feels like a great partnership where they are genuinely invested in our success.” Jason Hagg, Creative Manager, Komatsu Mining Corp

To learn more about how Komatsu Mining Corp. facilitated smarter communication and project management with iMeet Central, read the full case study today.

GlobalMeet Case Study: Global Financial Services Firm

A current PGi customer, with over 9,000 employees in 24 different countries, uses GlobalMeet to enhance their global communications, project management and IT strategy. This company has been a powerhouse player over the past 10 years in financial services industry. Due to their rapid growth, and with over $2 billion in revenue, this organization needed to implement a collaboration solution that: enhanced audio efficacy, allowed easy access for internal/external conversations and strengthened project management.

GlobalMeet has been utilized for more than four years across their global regions to help solve their needs and drive effective communication and team collaboration. PGi is viewed as a trusted advisor to this enterprise and our GlobalMeet audio and web conferencing product continues to deliver on their end-users’ needs every time, everywhere.

“Constant communication is critical and GlobalMeet is my way to get everyone together to move projects forward.” IT Systems Manager

To learn more about how GlobalMeet has enhanced this company’s meeting capability and fueled better communication with its easy setup and global coverage, download the full case study.

Global Cultural Survey: Business Around the World — Infographic

Technology is at the forefront of the modern workplace; technological innovations have broadened our reach and made international business possible, if not downright easy. As geographical barriers crumble and global business booms, the scope of who we can work with widens. As a result, the cultural nuances and regional differences in business etiquette are more prevalent then ever. Here at PGi, we became interested in how global business and cultural office trends differ across the globe, so we conducted a global cultural survey to see how the office of today looks around the world. Our global cultural survey received 800+ responses that illuminated how we collaborate, communicate and interact with each other in a business setting.

Based on our findings, we believe that technology and collaboration tools can help break down cultural barriers and unify people across different regions and cultures. This is evidenced by the work habits and business etiquette that exist across the board and dictate how we do business, both with people of our own culture and from other cultures as well. On a social and cultural level, these results also indicate a more relaxed attitude in the workplace.

As dress codes ease up and surnames get dropped, we feel a bit more comfortable and can get our work done without being bogged down or constrained by old-fashioned customs and traditions. The workplace of today is increasingly a more open-minded place, accepting of cultural nuances and defined by an agreeableness that is evident in these survey results. To see how business norms vary across the globe, download the Global Cultural Survey: Business Around the World infographic today.

Collaboration Diagnostic Quiz Six-Month Insights — Infographic

Back in 2016, we launched the Collaboration Diagnostic Quiz, an innovative tool used to identify individual collaborative personality traits to enable professionals to better understand how they work to take their collaboration with colleagues to a new level.

Collaboration is essential to personal, professional and organizational success, so it comes as no surprise that we’ve seen a great turnout and helped over a thousand knowledge workers identify their collaborative personality type since the collaboration diagnostic quiz launched six months ago.

Just as the collaboration diagnostic quiz has given individuals a better understanding of their collaborative nuances, the quiz results have also provided us here at PGi with some valuable insights into how people collaborate.

The collaboration diagnostic six-month recap infographic will give you a high-level overview of collaboration trends across a variety of industries.

Check out the infographic today and also take the collaboration diagnostic survey yourself if you haven't already to garner useful insights into your collaborative habits and work style.

Digital Collaboration: The Rise of UC&C — White Paper Collaboration with Heavy Reading

The advent of IP-based networks over 15 years ago drastically changed the landscape of the corporate workplace. The rise of IP networks set the stage for the boom of unified communications (UC), where voice over IP (VoIP) telephony aligned with IM, file sharing, fixed/mobile convergence (FMC), email and white boarding to create a one-stop-shop for digital collaboration and communication.

With the widespread adoption of cloud-based services came a new UC service model that leveraged cloud-based software-as-a-service (SaaS) infrastructure. This UC-as-a-service (UCaaS) model created new opportunities for enterprises looking to reduce total cost of ownership (TCO) in a cloud-based managed service model that responded to issues of aging infrastructure.

As the UCaaS boom continues and unified communications and collaboration (UC&C) solutions dominate the market, PGi teamed up with Jim Hodges, principal analyst at Heavy Reading, to explore the evolution of UC in contributing to an end-to-end UC&C digital collaboration service architecture and driving change in cloud-based managed services models.

2017 Workplace Tech Trends

Once again, PGi surveyed customers and knowledge workers from across the U.S. to better understand what type of technology was trending among respondents. In order to fully understand and analyze this year's workplace tech trends, PGi asked these front-line employees to provide honest feedback on what type of technology they wanted to see in their offices in 2017, the types of obstacles they felt were halting implementation and what tech they thought would become obsolete this year.

To see the full results of our second annual Workplace Tech Trends data, download the free infographic now.

2017 Future of Business Collaboration eBook

Over the last few years, the term “smart” has been used more and more frequently to describe the technology that has become integrated in our daily lives. Smart technology, like watches, phones and even cars, have become almost ubiquitous in our daily lives. The proliferation of  this "smart" tech is not only making our day-to-day personal lives easier, it's beginning to pave the way for more efficient and productive office lives as well.

Smart technology is making the transition from our personal lives to our workplace, and in doing so, this technology is reshaping the modern office. It is not only changing the way we meet, present and collaborate; it is changing the physical environment in which we work as well.

And because of this rapid infiltration of smart technology, it is important to stay up to date on this rapidly evolving technology. To help you better understand this tech trend and the implications it will have on your office, the 2017 edition of The Future of Business Collaboration will transport you into the not-so-distant corporate future. You'll examine emerging technology trends that promise to drastically change workplace practices for the better. Some of the trends in this year's edition of The Future of Business Collaboration include:

  • Smart Meetings
  • Smart Presentations
  • The Internet of Things
  • Ambient Intelligence Technology
  • Virtual Reality
  • Intelligent Workplace Design

Download the free eBook now to learn more about these smart tech trends and the impact they will have on your workplace.

PGi’s Web Conferencing Install Checklist

When shopping for a web conferencing solution, it’s important to ask the right questions and gather the proper information to guarantee that you are selecting the ideal tool to help meet your company’s needs and further your success. The perfect web conferencing solution should not only have your ideal features and price point; it should also integrate easily into your company’s existing technology and protect your information.

To help ensure that you’re a prepared buyer, PGi is proud to provide you with the Web Conferencing Install Checklist. From questions of network throughput to security requirements, the Web Conferencing Install Checklist will guide you through all the questions you should consider before purchasing a web conferencing tool. With this checklist in tow, you will be able to purchase a solution with confidence and integrate it into your company seamlessly.

A special thanks to PGi Senior Solutions Architect Dave Steier and Director of Technical Engineering Corey Sienko for their invaluable contributions to this Web Conferencing Install Checklist.

The IT Buyer’s Guide to Web Conferencing

It has long been known that web conferencing solutions can be time-saving and have a revenue-lifting impact on productivity, while boosting team relationships of disparate and siloed teams. But with all of the positive impacts a web conferencing solution can have on a business, it can equally become just another pain point for IT teams. To reduce the burden on IT teams (and their budget and resources), it is crucial to find the right solution from the start. To help you and your team find the best web conferencing solution, PGi has created The IT Buyer’s Guide to Web Conferencing.

In this piece, we’ll cover:

  • Cost-saving benefits
  • The ease of deployment
  • The user experience
  • Security and compliance features
  • Essential web conferencing features

To learn more about how to determine which web conferencing solution fits your company’s needs, check out The IT Buyer’s Guide to Web Conferencing.

Skype for Business Audio Integration: FAQs

You may be wondering why you would need an additional Skype® for Business audio provider above and beyond your existing deployment. Skype for Business provides VoIP audio, but there are limitations in scale, audio quality and consistency, as well as global availability and accessibility.

By adding audio conferencing integration to your UC deployment, you will have better audio quality and consistency with best-in-class, 24/7 customer support, as well as the ability for external participants such as clients, vendors and partners to join your meetings. To understand more about a Skype for Business audio integration, check out these frequently asked questions:

Q: What should I look for in Skype for Business audio provider?

A: Choosing an audio conferencing provider can be challenging, but there are certain things that you can look for to ensure you’ll be working with the right one. Here are some things to keep in mind:

  • Strength of Infrastructure: An audio provider with a network and infrastructure that is enterprise-grade to ensure quality so that your service is never interrupted at a critical moment.
  • 24/7 Customer Support: When you're in a meeting, you need your audio to work. But let's face it, sometimes technology is fickle, and you need a support system that can provide live global support in real time.
  • Global Presence: Your next big client could be half way around the world, which is why a global presence and commitment to delivering quality audio to participants regardless of location is essential.
  • Integrations: Your audio provider should easily integrate into popular unified communications services so that all employees can experience the same consistent audio no matter where they are.

Q: How does PGi support Skype for Business audio?

A: GlobalMeet® Audio by PGi easily integrates with Skype for Business (formerly Lync Online), Skype for Business Server and Lync Server 2013. Users can set up the audio service quickly through the familiar Skype for Business interface with no additional training needed. PGi’s global service offers 24/7 regional support, account management and in-meeting, live support to ensure customers are getting the most out of their audio conferencing solution.


Q: What are the benefits of having a Skype for Business audio provider?

A: There are many benefits to integrating an audio conferencing solution like GlobalMeet Audio to your Skype for Business meetings. Here are just a few:

  • Crystal-clear, consistent audio quality for efficient communication and productive meetings
  • Dial-in, dial-out, VoIP and toll-free options to connect participants from both inside and outside of your company
  • Global coverage to connect participants around the world
  • A reliable network that hosts more than 60 million meetings each year
  • Larger meeting capacity on calls with up to 250 participants
  • A range of audio controls for better meeting management
  • Implementation services to ensure a seamless integration
  • Flexible pricing options

Q: How does GlobalMeet Audio work with Skype for Business?

A: Nothing is worse than poor audio quality during a conference call. GlobalMeet Audio for Skype for Business provides high-quality audio and enables internal and external meeting participants to connect from anywhere, on any device. Whether small or large, meetings become more productive when up to 250 VoIP and PSTN connections are supported.


Are you ready to enhance your Skype for Business audio? Check out how GlobalMeet Audio's integration can give your next online meeting best-in-class, crystal-clear audio with award-winning, real-time customer support to ensure that your meetings run smoothly regardless of how or where you join.

UC&C for Telco Carriers Infographic

To understand how UC&C market plays a crucial competitive role in enhancing the value of Telco Carrier offerings in the digital economy landscape, PGi has created an insightful infographic, free for download. Interested in learning more about partnerships between UC&C providers and Telco Carriers? Check out our free checklist: What to Look for in a UC&C Partner.

carrierinfographicucc-1066-sharpen

PGi’s Summer Hours Survey

In a pulse survey, we asked our PGi customers what they would do with 90 extra minutes of free time in their work week this summer. Check out the highlights of the survey in our Summer Hours infographic and learn how you can close out your summer with a bang.

summer-hours-survey

2016 Workplace Tech Trends

During a quick pulse survey, PGi surveyed its small and medium-sized business customer base to find out what type of technology they really wanted at work. In order to fully understand and analyze tech trends in the 2016 workplace, PGi asked these front-line employees to provide honest feedback, and there were a few surprises. Check out the infographic below to better understand how 2016’s workplace tech trends:

2016 Workplace Tech Trends by PGi

UC&C for Telco Carriers: A Clear Vision for a Complex Playing Field

As technology continues its rapid evolution, few industries are insulated from disruption. Old-fashioned notions of “business as usual” are being bulldozed, pushed aside for a new era of increased agility, transparency and interconnectivity.

Telco Carriers and Communication Service Providers (CSPs) are no exception; if anything, it’s a category with compelling innovation and fierce, fast-moving competition. Carriers are challenged by declining unit revenues as well as growing threats from changing patterns and non-traditional competitors. The stakes couldn’t be higher; leading analyst firms have even warned that this new evolution represents a make-or-break moment for communication vendors.

Developing new strategies and acquiring new core competencies are essential to guard against losing customers. This isn’t reinvention for the sake of reinvention, but rather a natural extension and evolution of the services already being offered, strengthening a Carrier’s role as a cornerstone in the Unified Communication and Collaboration (UC&C) practices of their customers.

To learn more about how important a solid UC&C strategy can be for Telco Carriers and CSPs can be, check out PGi’s newest free eBook, UC&C for Telco Carriers: A Clear Vision for a Complex Playing Field.

2016 Global Telework Survey

By now, we are all familiar with the idea of telecommuting, and rightly so. In a 2015 Gallup poll, it was found that telecommuting has seen a 37 percent rise in popularity in the last decade. But let’s stop and think for a second. If remote work is so popular, why are commute times still outrageous? Why are some companies still opposing official telecommuting policies?

In PGi’s second annual Global Telework Survey, we surveyed knowledge workers from around the globe to better understand their telecommuting habits and the overall state of remote work. From commute times and technology to perspectives and policies, we wanted to know, has telecommuting hit the mainstream or does it represent only a small slice of the workforce? Our results revealed some interesting trends that may change the way you think about the state of telework. Download the 2016 Global Telework Survey to see our full results.