Skype for Business Audio Integration: FAQs

You may be wondering why you would need an additional Skype® for Business audio provider above and beyond your existing deployment. Skype for Business provides VoIP audio, but there are limitations in scale, audio quality and consistency, as well as global availability and accessibility.

By adding audio conferencing integration to your UC deployment, you will have better audio quality and consistency with best-in-class, 24/7 customer support, as well as the ability for external participants such as clients, vendors and partners to join your meetings. To understand more about a Skype for Business audio integration, check out these frequently asked questions:

Q: What should I look for in Skype for Business audio provider?

A: Choosing an audio conferencing provider can be challenging, but there are certain things that you can look for to ensure you’ll be working with the right one. Here are some things to keep in mind:

  • Strength of Infrastructure: An audio provider with a network and infrastructure that is enterprise-grade to ensure quality so that your service is never interrupted at a critical moment.
  • 24/7 Customer Support: When you're in a meeting, you need your audio to work. But let's face it, sometimes technology is fickle, and you need a support system that can provide live global support in real time.
  • Global Presence: Your next big client could be half way around the world, which is why a global presence and commitment to delivering quality audio to participants regardless of location is essential.
  • Integrations: Your audio provider should easily integrate into popular unified communications services so that all employees can experience the same consistent audio no matter where they are.

Q: How does PGi support Skype for Business audio?

A: GlobalMeet® Audio by PGi easily integrates with Skype for Business (formerly Lync Online), Skype for Business Server and Lync Server 2013. Users can set up the audio service quickly through the familiar Skype for Business interface with no additional training needed. PGi’s global service offers 24/7 regional support, account management and in-meeting, live support to ensure customers are getting the most out of their audio conferencing solution.


Q: What are the benefits of having a Skype for Business audio provider?

A: There are many benefits to integrating an audio conferencing solution like GlobalMeet Audio to your Skype for Business meetings. Here are just a few:

  • Crystal-clear, consistent audio quality for efficient communication and productive meetings
  • Dial-in, dial-out, VoIP and toll-free options to connect participants from both inside and outside of your company
  • Global coverage to connect participants around the world
  • A reliable network that hosts more than 60 million meetings each year
  • Larger meeting capacity on calls with up to 250 participants
  • A range of audio controls for better meeting management
  • Implementation services to ensure a seamless integration
  • Flexible pricing options

Q: How does GlobalMeet Audio work with Skype for Business?

A: Nothing is worse than poor audio quality during a conference call. GlobalMeet Audio for Skype for Business provides high-quality audio and enables internal and external meeting participants to connect from anywhere, on any device. Whether small or large, meetings become more productive when up to 250 VoIP and PSTN connections are supported.


Are you ready to enhance your Skype for Business audio? Check out how GlobalMeet Audio's integration can give your next online meeting best-in-class, crystal-clear audio with award-winning, real-time customer support to ensure that your meetings run smoothly regardless of how or where you join.

UC&C for Telco Carriers Infographic

To understand how UC&C market plays a crucial competitive role in enhancing the value of Telco Carrier offerings in the digital economy landscape, PGi has created an insightful infographic, free for download. Interested in learning more about partnerships between UC&C providers and Telco Carriers? Check out our free checklist: What to Look for in a UC&C Partner.

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PGi’s Summer Hours Survey

In a pulse survey, we asked our PGi customers what they would do with 90 extra minutes of free time in their work week this summer. Check out the highlights of the survey in our Summer Hours infographic and learn how you can close out your summer with a bang.

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2016 Workplace Tech Trends

During a quick pulse survey, PGi surveyed its small and medium-sized business customer base to find out what type of technology they really wanted at work. In order to fully understand and analyze tech trends in the 2016 workplace, PGi asked these front-line employees to provide honest feedback, and there were a few surprises. Check out the infographic below to better understand how 2016’s workplace tech trends:

2016 Workplace Tech Trends by PGi

UC&C for Telco Carriers: A Clear Vision for a Complex Playing Field

As technology continues its rapid evolution, few industries are insulated from disruption. Old-fashioned notions of “business as usual” are being bulldozed, pushed aside for a new era of increased agility, transparency and interconnectivity.

Telco Carriers and Communication Service Providers (CSPs) are no exception; if anything, it’s a category with compelling innovation and fierce, fast-moving competition. Carriers are challenged by declining unit revenues as well as growing threats from changing patterns and non-traditional competitors. The stakes couldn’t be higher; leading analyst firms have even warned that this new evolution represents a make-or-break moment for communication vendors.

Developing new strategies and acquiring new core competencies are essential to guard against losing customers. This isn’t reinvention for the sake of reinvention, but rather a natural extension and evolution of the services already being offered, strengthening a Carrier’s role as a cornerstone in the Unified Communication and Collaboration (UC&C) practices of their customers.

To learn more about how important a solid UC&C strategy can be for Telco Carriers and CSPs can be, check out PGi’s newest free eBook, UC&C for Telco Carriers: A Clear Vision for a Complex Playing Field.

2016 Global Telework Survey

By now, we are all familiar with the idea of telecommuting, and rightly so. In a 2015 Gallup poll, it was found that telecommuting has seen a 37 percent rise in popularity in the last decade. But let’s stop and think for a second. If remote work is so popular, why are commute times still outrageous? Why are some companies still opposing official telecommuting policies?

In PGi’s second annual Global Telework Survey, we surveyed knowledge workers from around the globe to better understand their telecommuting habits and the overall state of remote work. From commute times and technology to perspectives and policies, we wanted to know, has telecommuting hit the mainstream or does it represent only a small slice of the workforce? Our results revealed some interesting trends that may change the way you think about the state of telework. Download the 2016 Global Telework Survey to see our full results.

GlobalMeet Webcast Streamlines Internal Communications for Hawaiian Airlines

With over 5,700 employees dispersed across the Hawaiian Islands, the U.S. Mainland, and a myriad of international cities, Hawaiian Airlines was struggling to effectively communicate with their geographically-disparate network of employees.

Hawaiian Airlines turned to PGi for a webcasting solution that would help the airline create a transparent line of strategic communication between company leadership and its employees. Hawaiian Airlines quickly added PGi’s GlobalMeet® Webcast to its repertoire of internal communication tools, allowing the airline to produce live-streaming town halls to reach its local, national and international employees.

With GlobalMeet Webcast, Hawaiian Airlines has taken their internal communications to the next level, facilitating employee engagement with its frontline employees via interactive and engaging town hall meetings and Q&A chat sessions which ensure that employees feel heard and understood.

The engagement features that GlobalMeet Webcast offers are very complementary to our strategic communications goals. Creating an open line of communication between our president and our employees and showing them how their work contributes to our overall success is really a key part of engaging our workforce.Kevin Imanaka, Director of Internal and Corporate Communications

Web Conferencing Solution Enhances End User Satisfaction for intoCareers

intoCareers has proudly provided their users with first-class career development training for more than 40 years. intoCareers’ career information system (CIS) is utilized in over 35 percent of the nation’s state-sponsored schools to provide high-quality career information to teachers and counselor nationwide.

A sudden price increase in their web conferencing software led intoCareers in search of a more reliable and cost-effective web conferencing solution. intoCareers turned to PGi and, after a free trial of GlobalMeet®, the company was sold.

intoCareers relies heavily on virtual training sessions to educate new CIS operators and update current employees of revisions in curriculum. With the help of GlobalMeet, intoCareers was quickly able to streamline their virtual meetings and enhance the efficacy of their virtual training, ultimately increasing end user satisfaction.

“With GlobalMeet, our users just expect seamless training sessions, and that’s what they get!”Susan Roudebush, Consultant and Master Trainer

Ready to see how GlobalMeet can take your company’s meetings to the next level? Try it for free today.

Sales Presentations: Are You Doing Them all Wrong?

The art of the sales presentation takes a lifetime to perfect. Over the years, you hone your personal appearance, speaking skills, negotiation tactics and customer service methods. However, between constantly evolving technology and buyer behaviors, modern sales professionals find that the old way of things are no longer the right way of doing things.

So, when it comes to the ever-important sales presentation, are you doing them all wrong? Here are four symptoms that you’re behind the times when it comes to sales presentations:

  1. You’re using the same slide template from 2001.
  2. You only make sales presentations in person or over the phone.
  3. You shake hands, hand out a business card and that’s that.
  4. You speak for over five minutes without interruptions or questions, and every meeting lasts exactly 60 minutes.

If these scenarios sound familiar, it’s time to get you back on track perfecting the art of the sales presentation.

Step 1: Upgrade your presentation creation tools.
Slide decks and business cards are still staples in the presentation arena, but new tools take those old-school methods, add a little tech polish and provide a better experience for everyone. Here are some great tools that will get you out of the PowerPoint® funk.

Canva‘s free online tool helps professionals of any skill level create high-quality graphic design elements, including presentation slides that are available to download and share as PDF files. Free templates and layouts offer the most up-to-date, modern design styles, which you can customize with your own images, colors and fonts.

Haiku Deck‘sfree app also helps you make visually compelling presentations in minutes. Just select your format and layout for text, add high-quality images to the background and then export presentations as PPTX or PDF files for sharing.

Step 2: Add video narration to your presentation slides.
The average business person attends 60 meetings a week, either in person or via conference calls. For you, the salesperson trying to get in and close a deal, that means you’re competing to just get in the door. Effective sales reps, however, are taking modern tech tools like sales productivity software to gain customers’ attention, facilitate simulated face-to-face presentations and close the deals.

In fact, iMeet® Narrate lets you record audio and video to narrate slides and better tailor online sales presentations for your audience. By sending personalized, video sales presentations, you’re not only better able to capture attention through the power of video but also track and monitor engagement, more effectively score leads and reach multiple prospects at once so you can close more deals, faster.

Simply upload your slide deck (as a PPT, PPTX or PDF file) and choose whether you want to add video or audio-only narration using your webcam or microphone. Next, you can customize your presentation with additional chapters, polls and attachments; set up tracking and lead generation; share it by email, link, social media or embedded in a website and view real-time analytics to assess your presentation’s reception.

Step 3: Follow up virtually.
Once you analyze your presentation’s performance metrics, quickly follow up with the warmest leads by using your personal iMeet online meeting room.

Step 4: One more thing…
Outside the techie ways to get the presentation done, even the methods employed during speeches and presentations have changed. The listen-and-learn philosophy is over. Customers want to collaborate with trusted partners more than ever before.

To really learn about your customers and establish yourself as not just a vendor, but a trusted adviser, employ these techniques to put the “it factor” in your sales presentations and follow-up online meetings:

  • Identify their pain points. Come prepared with a list of questions and ask them. Easy as that.
  • Share your human side. Salespeople often try too hard to impress customers. In the era of social media and collaboration, however, customers want to get to know the real you. Share photos of your animals, kids and hobbies in your slide decks and don’t be afraid to share a personal story.
  • Engage all five senses. Salespeople can get stuck in the corporate-approved, road map-style presentation, but, again, that’s old-school, one-way-dialogue thinking. To really engage your prospects and customers, remember that customers learn not just with their ears, but also their eyes, nose, taste and touch. Use visually appealing slides that will engage all the senses for a 100-percent sensory understanding of what you’re putting on the table.

For more presentation ideas to help kick your sales methods into the next era, download the newest, free eBook by PGi, “The Science of Sales Presentations.”

The Science of Sales Presentations

Operator Assisted Conference Calls Case Study: Beck Ag

Beck Ag specializes in facilitating audio conferencing conversations with agriculture professionals to accelerate the word-of-mouth marketing process for agriculture industry leaders. In order to accomplish this, their events with clients' customers must  be so accessible, authentic, consistent and flawless that participants feel they're joining conversations, not conference calls.

For 15 of their 18 years in business, Beck Ag has partnered with PGi to simplify these complex events using operator assisted conference calls. PGi's dedicated call team and high-touch services helped Beck Ag maximize attendance, minimize errors, naturally integrate interactive polls and save time on prepping for calls.

As a result, PGi's easy-to-join, seamless call format is one of four reasons the majority of participants reported a favorable experience in studies, as well as a contributing factor to why an average 85-100 percent of participants polled after each call found the event valuable and worth attending. These positive experiences contribute to higher engagement, which impact word-of-mouth sharing and result in repeat and new business for Beck Ag.

“We’ve seen repeat client business — that’s significant. We know that if our client didn’t have a good experience with PGi, we would reconsider our services. We’ve grown, and part of that has a lot to do with PGi’s continued delivery of excellence.”

Operator Assisted Conference Calls Case Study: CAIA

The Chartered Alternative Investment Analyst Association (CAIA) is known as a world leader in alternative investment (AI) education, growing to 18 global chapters in 2014 and spreading awareness of their high standards of achievement for AI professionals.

However, global growth poses a challenge to the organization's mission for transparency, information sharing, engagement and communication. To connect global members, Chapter Relations Manager Heather Morales uses operator assisted conference calls for professional, quarterly calls with chapter members.

Conference calls provide a compelling medium for members to join the conversation, and PGi's seamless experience keeps the focus on the dialogue, not the technology, increasing attention and interaction.

To callers, the experience is simple, but PGi's hybrid audio conferencing experience is highly sophisticated. Total event management lets CAIA carefully prepare for these events and customize them for their needs.

PGi's operator assisted conference calls help CAIA support new growth and improve their existing membership service. With the aid of an operator, the Q&A is easy and organized, and post-event reporting and recordings help CAIA continue engagement.

“We’ve taken the calls to the next level. There’s that personal touch; it’s not just automated. Callers actually get to talk to somebody, and the operator checks back in with them. It helps a lot because they feel like they’re not forgotten on the line,”Heather Morales, Chapter Relations Manager

Audio Conferencing Integration Case Study: Mercedes-Benz USA

Not many industries are completely untouched by digital transformation, including your local car dealership. For Mercedes-Benz USA (MBUSA), faster information sharing matters more than ever to balance consistent, global branding with increased customer touchpoints and evolving marketing and sales strategies.

To bridge the internal information gap across the US, the company uses web events for virtual training. But how do you ensure those huge, ongoing events always run smoothly?

MBUSA uses audio conferencing integration to conduct more user-friendly, professional conferencing with enterprise security, mobility and enhanced control. Cost-savings aside, audio-integrated webinars add value with the benefits of advanced telephony for web events, including increased productivity, better attendance, enhanced engagement and more reliability.

Learning Architect Surya Boonphadung uses seamless GlobalMeet® Audio integration for all internal training purposes. The whole process is smooth, and it’s a seamless experience for the user. We know what we’re using, but for the attendees, it’s just another live conference they are dialed into, and it works flawlessly. It’s pretty intuitive,” Boonphadung said.

PGi's suite of collaboration services (like operator assisted conference calls) accommodate MBUSA's larger events, as well, lending flexibility and scalability as this leading, luxury automotive brand transforms the car buying experience.