The Future of Enterprise is Mobile

According to new research: The future of enterprise is mobile. Smartphone adoption has grown significantly, and the industry expects growth to continue. This global survey of mobile industry professionals shows that collaboration fuels enterprise success, and highlights how unified communication and collaboration (UC&C) tools need to be simple, intuitive, easily accessible and enjoyable for the best possible end-user experience. This report unveils that the smartphone is now the go-to device for UC&C services, underlining the increasing mobility of workers.

PGi collaborated with Mobile World Live to poll more than 300 mobile industry leaders on UC&C with a focus on mobile usage. The Future of UC&C on Mobile survey report provides insight into how mobile industry professionals around the world rate their UC&C experiences on a mobile device, and what impact current and emerging technologies will have on the future use of smartphones for UC&C services for the mobile enterprise.

Download the report now to learn more about the role mobile devices and technologies will play in the future UC&C experience and the opportunity for mobile operators to enable UC&C for enterprises and their end-users.

The Future of Unified Communication and Collaboration (UC&C) on Mobile

PGi partnered with GSMA to survey industry experts on mobile usage in the enterprise. Our report found that usage of the smartphone in the office has officially tipped the scales as the preferred method of choice when it comes to communication and collaboration. In this infographic, you’ll find key stats and insights revealed from the survey. You can also view and download the full white paper for additional information.

Digital Collaboration: The Rise of UC&C — White Paper Collaboration with Heavy Reading

The advent of IP-based networks over 15 years ago drastically changed the landscape of the corporate workplace. The rise of IP networks set the stage for the boom of unified communications (UC), where voice over IP (VoIP) telephony aligned with IM, file sharing, fixed/mobile convergence (FMC), email and white boarding to create a one-stop-shop for digital collaboration and communication.

With the widespread adoption of cloud-based services came a new UC service model that leveraged cloud-based software-as-a-service (SaaS) infrastructure. This UC-as-a-service (UCaaS) model created new opportunities for enterprises looking to reduce total cost of ownership (TCO) in a cloud-based managed service model that responded to issues of aging infrastructure.

As the UCaaS boom continues and unified communications and collaboration (UC&C) solutions dominate the market, PGi teamed up with Jim Hodges, principal analyst at Heavy Reading, to explore the evolution of UC in contributing to an end-to-end UC&C digital collaboration service architecture and driving change in cloud-based managed services models.

Wainhouse Research on Carriers Building a Winning Strategy

Client loyalty, plummeting margins, and diminishing volumes are necessitating creative ways for telco carriers to remain relevant and strengthen their role as a cornerstone of the business practices of their clients.

Hear Wainhouse Research’s perspective on how client loyalty, plummeting margins, and diminishing volumes are necessitating creative ways for telco carriers to remain relevant and strengthen their role as a cornerstone of the business practices of their clients.

This on-demand webinar presented by:

Marc Beattie, Senior Analyst & Partner at Wainhouse Research

Marc Beattie, Senior Analyst & Partner at Wainhouse Research, will discuss the unique challenges that telco carriers are facing today globally, trends with partnering with OTT providers, and the potential of UC&C as an enabler for fixed-mobile convergence.

Frank Paterno, Senior Director Global Carriers at PGi

Frank Paterno, Senior Director Global Carriers at PGi, will provide some real-life perspective on the options available to them, the dangers of “doing nothing”, and how carriers can leverage their network assets to survive and prosper in their increasingly competitive markets.

How to Embrace Skype for Business Change in Law Firms

In today’s collaboration landscape, you have choices. If you are thinking about, or have recently implemented Skype for Business® within your law firm, this webcast is for you.

You’ll learn about how PGi, a strategic Microsoft® partner for 10+ years, can aid and support your UCC strategy. In this webcast, you’ll hear about:

  • Key integrations you need for Skype for Business,® including audio and custom meeting invites (new!)
  • Discussion on the Skype for Business® journey
  • How Modality Systems “makes it easy” with key user adoption strategies
  • Specific customer case study examples

This on-demand webinar presented by:

David Barrow, Vice President – Strategic Alliances, PGi

David is in charge of overall business development and strategy around PGi’s strategic partnership with Microsoft®. David has over 15 years of experience in the technology industry working with clients and partners on complex technology solutions with a focus on delivering business value and increased productivity. David has held multiple leadership positions at both IBM and PGi in product strategy, sales, and product management, where he has worked in a wide range of areas including, unified communications, B2B commerce, marketing technologies, business analytics, and IT infrastructure. Connect with David on LinkedIn.

Phil Sharp, Director, US Consulting, Modality Systems, a PGi Company

Phil is a Unified Communications consultant with over ten years of experience working with Microsoft Unified Communications solutions. He has extensive experience architecting, implementing, and supporting Microsoft Active Directory, Office Communications Server 2007/R2, Lync Server 2010/2013, Skype for Business, and Exchange for organizations of all sizes and verticals. Phil is an author of the upcoming Skype for Business Unleashed book and currently leads a world-class team of Microsoft UC consultants at Modality Systems, which specialize in telephony integration of Lync and Skype for Business. Connect with Phil on LinkedIn.

Debbie Arbeeny, Practice Lead, Adoption and Training
Modality Systems, a PGi Company

Proven program manager with over 15 years of experience in change management and adult learning to facilitate rapid and sustained technology adoption. Debbie has great aptitude for translating program analysis and customer needs into development of deep onboarding, consulting and training programs, as well as scalable, broad reach tools and resources. Proven track record cultivating relationships, defining processes and delivering programs that help drive customer satisfaction and business goal achievement. Connect with Debbie on LinkedIn.

Simon Baker, RVP of Sales, Soundpath Legal, a PGi Company

Simon Baker has over 12 years’ experience in the Collaboration Software and Services industry, including UC&C, audio, web and video conferencing. For the past 8 years, he has led the Soundpath Legal sales team which provides conferencing and collaboration solutions to over 70% of the AMLAW 100 and 200. Soundpath by PGi simplifies collaboration for companies by integrating, hosting and managing all of their collaboration applications. Connect with Simon on LinkedIn.

What to Look for in Your UC&C Partner

From small businesses to multi-national enterprises, a highly secure and globally scalable UC&C bundle is top of mind for every company. In fact, according to Salesforce research, 86 percent of executives cite a lack of collaboration or ineffective communication for workplace failures. Clearly, communication and collaboration are the cornerstone of a successful businesses.

Once seen as simply a value-add solution, unified communications and collaboration (UC&C) solutions have gained traction as one of the most prevalent topics within the Carrier community. And as it is on the tip of everyone’s tongue, it’s important to stay ahead of the game, and understand the best features to look for in a UC&C partner.

To help you stay relevant with your customers, PGi’s Partner Channel has put together a checklist of the ten key factors that can strengthen a Carrier’s role as a cornerstone in the UC&C practices of your customers. Check out the free checklist now to learn how to stay ahead of the competition, maximize legacy revenues and distinguish your offering in an otherwise commoditized space.

How Do I Maximize My UC Investment?

Unified communication and collaboration solutions like Microsoft® Lync® are an increasingly mission-critical component of business communications. Because of the prevalence of Microsoft in the enterprise software arena, more and more organizations are turning to Lync to equip their workforce with powerful instant messaging, presence, ad hoc meeting, screensharing and desktop sharing capabilities.

However, UC&C is a complex, potentially expensive deployment prospect, and IT departments and business leaders want to ensure they’re getting the most return on Lync. So how do you maximize your UC investment?

Supplement with Audio
While Lync is great out-of-the-box at connecting your internal associates, without an additional Lync audio conferencing integration, you may find yourself having difficulty extending the collaboration value of Lync outside of your company firewalls. By partnering with an official Microsoft ACP, or audio conferencing provider, you can seamlessly integrate VoIP audio, mobile callers and traditional PSTN callers into a single audio conference or as the audio component to your Lync meetings. This extends of the collaborative potential of Lync and provides added value

Integrate Add-Ons
While powerful, UC can often present users with steep learning curves and confusing functionality. And if users are confused by a feature, they may not use it at all, which is essentially leaving collaborative value on the table. Proprietary Lync add-ons such as SuperToast and AutoAssist provide improved productivity and streamlined user flows to make it easier for your associates to make use of the wide variety of features that UC has to offer without getting overwhelmed.

Work Closely with Experts
Finally, the steep complexity involved in designing, deploying and managing your UC solution means that it’s often worth the additional investment of partnering with a Lync-focused consulting firm who…The UC community (and Lync specifically) is comprised of dedicated experts, many of whom have the opportunity to work closely with Microsoft to stay on the cutting edge of best practices and upcoming features and functionality.

In other words? You don’t have to embark on your UC journey alone—leverage the expertise of a UC consultancy to ensure you’re wringing all the possible ROI out of your Lync deployment.

What Is Unified Communications?

Unified communications (UC) facilitates the interactive use of multiple enterprise communications methods, according to the Gartner IT Glossary.

A UC suite integrates assorted applications and technologies into one platform, addressing multiple communication needs in one place.

Through a single access point, users seamlessly toggle between different communication mediums and manage all messages and communication.

What You’ll Find in UC

A UC set of products merges real-time and near real-time communication tools, typically including:

*messaging like voicemail and email;
*IM and presence;
*web, video and audio conferencing;
*telephony; and
*multimedia and data.

On-premise, cloud and hybrid services accommodate a range of business needs, and UC’s availability on multiple devices meets the rising need for mobility.

UC typically affords businesses interoperability with existing partners and complementary vendors. Although many UC suites offer a complete set of functions, integration with other platforms allows businesses to retrofit existing or legacy platforms with newer communication solutions.

Additionally, integration with applications like audio enables better mobility over VoIP-only UC suites. This option better suits larger meetings, meetings with external users like clients or other needs for high-quality audio.

How You’ll Benefit from UC

As an all-encompassing, flexible suite of tools, UC revolutionizes business communications, with benefits like:

*Accelerated productivity and collaboration. A single access point enables fast sharing, swift decision-making, constant updates and speedy data discovery.
*Operational efficiency. Administration is centralized, and billing is streamlined. You save time and resources on implementation and training. You also no longer have to worry about maintaining and supporting multiple licenses, services and vendor relationships, which frees up personnel for staff optimization.
*Enhanced user experience. When you decrease training guides, passwords and user names, employees will find tools easier to use and more accessible, enabling better adoption. This also adds value and functionality to your integrated, existing communications investments. With less integration points and risks of error, UC also offers a more consistent user experience.
*True enterprise collaboration. UC offers broad applications for all departments within an enterprise, eliminating silos. Everyone—business travelers, field reps, virtual teams, those beyond company boundaries—can benefit from the anywhere-anytime-anyone mobility of UC. The scalability of UC also supports company and customer growth.

Extending the Value of Your Skype Deployment

Increasingly, enterprises are investing in popular unified communications (UC) products like Microsoft® Skype® for Business. However, not every IT department has all the tools and tactics for a successful deployment or to extend UC capabilities to external collaboration.

Understand the complexities of UC in the enterprise and why audio conferencing integration is crucial.