PGi has collected five of the most common problems people face when producing an online event so you can be prepared to fix them - or better yet, avoid them in the first place!
Download the infographic and say goodbye to cringe-worthy online events.
Innovative technologies are empowering organizations to elevate the communication experience. Connected, real-time and data-driven, these new touch points don’t just enable teams to work better and faster; they allow them to have more timely and contextual interactions with customers — and each other.Download the free infographic now to see how business communication will change in 2019.
The workforce has reached a new stage of its evolution. To find and invest in the right collaboration technology, you must understand your team’s needs on a deeper level. We’ve cut through the clutter and have narrowed down some of the biggest trends affecting technology and collaboration. Check out the infographic and tell us if you agree.
Many people use the terms “webinar” and “webcast” interchangeably. But we’re here to tell you they’re actually very different. That means your wish of finding a one-size-fits-all solution that meets your entire organization’s needs are long gone.
People have a rich choice of communication services in both their work and personal lives – FaceTime, WhatsApp, Slack, among others.
It has become more important than ever for unified communications and collaboration (UC&C) providers to ensure their products are just as intuitive to use and even more reliable than popular mass-market apps.
There is more to offering a compelling, modern UC&C service than snappy name. Download the white paper to learn the top 10 highlights of a winning UC offering.
According to new research: The future of enterprise is mobile. Smartphone adoption has grown significantly, and the industry expects growth to continue. This global survey of mobile industry professionals shows that collaboration fuels enterprise success, and highlights how unified communication and collaboration (UC&C) tools need to be simple, intuitive, easily accessible and enjoyable for the best possible end-user experience. This report unveils that the smartphone is now the go-to device for UC&C services, underlining the increasing mobility of workers.
PGi collaborated with Mobile World Live to poll more than 300 mobile industry leaders on UC&C with a focus on mobile usage. The Future of UC&C on Mobile survey report provides insight into how mobile industry professionals around the world rate their UC&C experiences on a mobile device, and what impact current and emerging technologies will have on the future use of smartphones for UC&C services for the mobile enterprise.
Download the report now to learn more about the role mobile devices and technologies will play in the future UC&C experience and the opportunity for mobile operators to enable UC&C for enterprises and their end-users.
PGi partnered with GSMA to survey industry experts on mobile usage in the enterprise. Our report found that usage of the smartphone in the office has officially tipped the scales as the preferred method of choice when it comes to communication and collaboration. In this infographic, you’ll find key stats and insights revealed from the survey. You can also view and download the full white paper for additional information.
The advent of IP-based networks over 15 years ago drastically changed the landscape of the corporate workplace. The rise of IP networks set the stage for the boom of unified communications (UC), where voice over IP (VoIP) telephony aligned with IM, file sharing, fixed/mobile convergence (FMC), email and white boarding to create a one-stop-shop for digital collaboration and communication.
With the widespread adoption of cloud-based services came a new UC service model that leveraged cloud-based software-as-a-service (SaaS) infrastructure. This UC-as-a-service (UCaaS) model created new opportunities for enterprises looking to reduce total cost of ownership (TCO) in a cloud-based managed service model that responded to issues of aging infrastructure.
As the UCaaS boom continues and unified communications and collaboration (UC&C) solutions dominate the market, PGi teamed up with Jim Hodges, principal analyst at Heavy Reading, to explore the evolution of UC in contributing to an end-to-end UC&C digital collaboration service architecture and driving change in cloud-based managed services models.
Unified communication and collaboration solutions like Microsoft® Lync® are an increasingly mission-critical component of business communications. Because of the prevalence of Microsoft in the enterprise software arena, more and more organizations are turning to Lync to equip their workforce with powerful instant messaging, presence, ad hoc meeting, screensharing and desktop sharing capabilities.
However, UC&C is a complex, potentially expensive deployment prospect, and IT departments and business leaders want to ensure they’re getting the most return on Lync. So how do you maximize your UC investment?
Supplement with Audio
While Lync is great out-of-the-box at connecting your internal associates, without an additional Lync audio conferencing integration, you may find yourself having difficulty extending the collaboration value of Lync outside of your company firewalls. By partnering with an official Microsoft ACP, or audio conferencing provider, you can seamlessly integrate VoIP audio, mobile callers and traditional PSTN callers into a single audio conference or as the audio component to your Lync meetings. This extends of the collaborative potential of Lync and provides added value
While powerful, UC can often present users with steep learning curves and confusing functionality. And if users are confused by a feature, they may not use it at all, which is essentially leaving collaborative value on the table. Proprietary Lync add-ons such as SuperToast and AutoAssist provide improved productivity and streamlined user flows to make it easier for your associates to make use of the wide variety of features that UC has to offer without getting overwhelmed.
Work Closely with Experts
Finally, the steep complexity involved in designing, deploying and managing your UC solution means that it’s often worth the additional investment of partnering with a Lync-focused consulting firm who…The UC community (and Lync specifically) is comprised of dedicated experts, many of whom have the opportunity to work closely with Microsoft to stay on the cutting edge of best practices and upcoming features and functionality.
In other words? You don’t have to embark on your UC journey alone—leverage the expertise of a UC consultancy to ensure you’re wringing all the possible ROI out of your Lync deployment.
Unified communications (UC) facilitates the interactive use of multiple enterprise communications methods, according to the Gartner IT Glossary.
A UC suite integrates assorted applications and technologies into one platform, addressing multiple communication needs in one place.
Through a single access point, users seamlessly toggle between different communication mediums and manage all messages and communication.
What You’ll Find in UC
A UC set of products merges real-time and near real-time communication tools, typically including:
*messaging like voicemail and email;
*IM and presence;
*web, video and audio conferencing;
*multimedia and data.
On-premise, cloud and hybrid services accommodate a range of business needs, and UC’s availability on multiple devices meets the rising need for mobility.
UC typically affords businesses interoperability with existing partners and complementary vendors. Although many UC suites offer a complete set of functions, integration with other platforms allows businesses to retrofit existing or legacy platforms with newer communication solutions.
Additionally, integration with applications like audio enables better mobility over VoIP-only UC suites. This option better suits larger meetings, meetings with external users like clients or other needs for high-quality audio.
How You’ll Benefit from UC
As an all-encompassing, flexible suite of tools, UC revolutionizes business communications, with benefits like:
*Accelerated productivity and collaboration. A single access point enables fast sharing, swift decision-making, constant updates and speedy data discovery.
*Operational efficiency. Administration is centralized, and billing is streamlined. You save time and resources on implementation and training. You also no longer have to worry about maintaining and supporting multiple licenses, services and vendor relationships, which frees up personnel for staff optimization.
*Enhanced user experience. When you decrease training guides, passwords and user names, employees will find tools easier to use and more accessible, enabling better adoption. This also adds value and functionality to your integrated, existing communications investments. With less integration points and risks of error, UC also offers a more consistent user experience.
*True enterprise collaboration. UC offers broad applications for all departments within an enterprise, eliminating silos. Everyone—business travelers, field reps, virtual teams, those beyond company boundaries—can benefit from the anywhere-anytime-anyone mobility of UC. The scalability of UC also supports company and customer growth.