Komatsu Mining Corp. Connects Team Members & Tackles Projects with iMeet Central – Case Study

Komatsu Mining Corp., formerly known as Joy Global, is a provider of advanced equipment systems and direct services to the global mining industry. Komatsu Mining Corp. partners directly with customers to help them achieve a zero-harm approach to their mining operations with the highest production and lowest life-cycle costs possible.

The integrated technology, solutions and services provided by Komatsu Mining Corp. are a critical component of operations for mining operators in a number of commodity markets, including hard rock and industrial minerals.

Komatsu Mining Corp was in search of a collaboration solution that would drive collaboration and boost productivity for their marketing communications team.

In 2015, Komatsu Mining Corp. (KMC) found their answer in PGi’s online collaboration workspace, iMeet® Central.

With the help of iMeet Central’s dedicated implementation team, KMC was able to streamline communications within their marketing team, enabling better reporting and project management across the board.

PGi’s award-winning implementation and customer support were a deciding factor for KMC:

“After speaking with the PGi team, selecting iMeet Central was a no-brainer for us… The go out of their way to do everything for us. It feels like a great partnership where they are genuinely invested in our success.” Jason Hagg, Creative Manager, Komatsu Mining Corp

To learn more about how Komatsu Mining Corp. facilitated smarter communication and project management with iMeet Central, read the full case study today.

GlobalMeet Case Study: Global Financial Services Firm

A current PGi customer, with over 9,000 employees in 24 different countries, uses GlobalMeet to enhance their global communications, project management and IT strategy. This company has been a powerhouse player over the past 10 years in financial services industry. Due to their rapid growth, and with over $2 billion in revenue, this organization needed to implement a collaboration solution that: enhanced audio efficacy, allowed easy access for internal/external conversations and strengthened project management.

GlobalMeet has been utilized for more than four years across their global regions to help solve their needs and drive effective communication and team collaboration. PGi is viewed as a trusted advisor to this enterprise and our GlobalMeet audio and web conferencing product continues to deliver on their end-users’ needs every time, everywhere.

“Constant communication is critical and GlobalMeet is my way to get everyone together to move projects forward.” IT Systems Manager

To learn more about how GlobalMeet has enhanced this company’s meeting capability and fueled better communication with its easy setup and global coverage, download the full case study.

GlobalMeet Webcast Case Study: Big Shoulders Digital Video Production Leverages Webcasting Solution

Big Shoulders Digital Video Production (BSDVP) is a full-service video production company based in Chicago, IL. They were seeing an influx of customers requesting webcasting and broadcasting services in addition to on-site video production for high-profile events.

With so many ways that events can go sideways, BSDVP leverages webcasting technology like GlobalMeet Webcast to ensure their event broadcasting is done properly. Each video production client has different requirements, and GlobalMeet Webcast has the features to accommodate a variety of needs.

“To put it simply: the tech and the team are easy to work with. GlobalMeet Webcast makes broadcasting events stress-free. The platform is completely scalable, so it can handle any audience size.” Brad Fox, Vice President, Partner at Big Shoulders Digital Video Production

Download the full case study to learn more about how Big Shoulders Digital Video Production uses GlobalMeet Webcast to broadcast events.

ComEd Leverages GlobalMeet Webcast to Host Corporate Events

With over 6,000 employees across the state of Illinois and nearly half of those employees working out in the field, ComEd was struggling to host company-wide events and training sessions.

ComEd turned to PGi for a webcasting solution that would help make hosting these high-profile employee events easy. GlobalMeet Webcast was a clear choice for ComEd and allows them to live-broadcast video and content to multiple office locations as well as employees in the field.

With GlobalMeet Webcast, ComEd has been able to improve their internal communications and has been able to effectively leverage their webcast recordings to provide on-demand viewing options to employees.

“The feedback from employees attending the series remotely has been great. Without GlobalMeet Webcast, remote employees wouldn’t have been able to participate.” Dr. Steve Harap, Principal of Talent Management and Organizational Development at ComEd

To learn more about how GlobalMeet Webcast has enhanced this company’s internal communications strategy with its easy setup and outstanding support, download the full case study.

Global Cultural Survey: Business Around the World — Infographic

Technology is at the forefront of the modern workplace; technological innovations have broadened our reach and made international business possible, if not downright easy. As geographical barriers crumble and global business booms, the scope of who we can work with widens. As a result, the cultural nuances and regional differences in business etiquette are more prevalent then ever. Here at PGi, we became interested in how global business and cultural office trends differ across the globe, so we conducted a global cultural survey to see how the office of today looks around the world. Our global cultural survey received 800+ responses that illuminated how we collaborate, communicate and interact with each other in a business setting.

Based on our findings, we believe that technology and collaboration tools can help break down cultural barriers and unify people across different regions and cultures. This is evidenced by the work habits and business etiquette that exist across the board and dictate how we do business, both with people of our own culture and from other cultures as well. On a social and cultural level, these results also indicate a more relaxed attitude in the workplace.

As dress codes ease up and surnames get dropped, we feel a bit more comfortable and can get our work done without being bogged down or constrained by old-fashioned customs and traditions. The workplace of today is increasingly a more open-minded place, accepting of cultural nuances and defined by an agreeableness that is evident in these survey results. To see how business norms vary across the globe, download the Global Cultural Survey: Business Around the World infographic today.

Making Skype for Business Better — White Paper with Frost & Sullivan

If you are a member of the corporate workplace, there is a good chance you use Skype® for Business as a cornerstone of your daily communications. With more than 140 million licensed users on Skype for Business, Microsoft has becoming a major name in enterprise communications. However, not all users get as much out of the platform as they could. For maximum return on investment (ROI), users must demonstrate optimized usage habits, and companies must adjust their Skype for Business strategy to optimize the product and produce maximum ROI.

How can you maximize your Skype for Business journey? The key lies in a trusted partnership. By partnering with other companies and service providers, Microsoft opens up the door for value-add capabilities that can enhance the Skype for Business experience. If you are looking to boost user engagement and employee productivity, enhance audio quality on your conference calls, receive better Skype for Business support or customize your Skype for Business experience, a partnership with a reliable vendor is the way to go.

PGi recently teamed up with Frost & Sullivan to explore how to maximize your Skype for Business investment. To learn more, download the white paper “Making Skype for Business Better: Tips for Improving the User and IT Experience” today.

Collaboration Diagnostic Quiz Six-Month Insights — Infographic

Back in 2016, we launched the Collaboration Diagnostic Quiz, an innovative tool used to identify individual collaborative personality traits to enable professionals to better understand how they work to take their collaboration with colleagues to a new level.

Collaboration is essential to personal, professional and organizational success, so it comes as no surprise that we’ve seen a great turnout and helped over a thousand knowledge workers identify their collaborative personality type since the collaboration diagnostic quiz launched six months ago.

Just as the collaboration diagnostic quiz has given individuals a better understanding of their collaborative nuances, the quiz results have also provided us here at PGi with some valuable insights into how people collaborate.

The collaboration diagnostic six-month recap infographic will give you a high-level overview of collaboration trends across a variety of industries.

Check out the infographic today and also take the collaboration diagnostic survey yourself if you haven't already to garner useful insights into your collaborative habits and work style.

Digital Collaboration: The Rise of UC&C — White Paper Collaboration with Heavy Reading

The advent of IP-based networks over 15 years ago drastically changed the landscape of the corporate workplace. The rise of IP networks set the stage for the boom of unified communications (UC), where voice over IP (VoIP) telephony aligned with IM, file sharing, fixed/mobile convergence (FMC), email and white boarding to create a one-stop-shop for digital collaboration and communication.

With the widespread adoption of cloud-based services came a new UC service model that leveraged cloud-based software-as-a-service (SaaS) infrastructure. This UC-as-a-service (UCaaS) model created new opportunities for enterprises looking to reduce total cost of ownership (TCO) in a cloud-based managed service model that responded to issues of aging infrastructure.

As the UCaaS boom continues and unified communications and collaboration (UC&C) solutions dominate the market, PGi teamed up with Jim Hodges, principal analyst at Heavy Reading, to explore the evolution of UC in contributing to an end-to-end UC&C digital collaboration service architecture and driving change in cloud-based managed services models.

The Science of Sound, Part 2: Noise in the Workplace and the Promise of Mobile Conferencing

If you read The Science of Sound, Part 1, you already know that the sounds that surround us (and the quality of those sounds) can have a marked impact not just our work, but on our health and well-being as well. Our ears are "always on", constantly taking in the sounds around us and analyzing their meaning. And the sounds you experience while you're in the office can play a significant role in shaping how you communicate, collaborate and concentrate.

In The Science of Sound, Part 2, we delve deeper into the issue of noise in the office and how distracting sounds in the work environment can inhibit your productivity and concentration — and we will teach you how to deal with unwanted workplace noise. To learn more about how to maximize your productivity and cope with your noisy office, read The Science of Sound, Part 2 white paper.

iMeetLive Democast

iMeetLive® makes hosting web events easy. Whether your need is for a town hall, training or virtual marketing event, industry-leading iMeetLive allows you to create, host and record professional-quality webinars and webcasts to hundreds or thousands of viewers anywhere in the world. With iMeetLive, you will interact and engage with attendees and benefit from powerful analytics to measure success.

Watch this demo to see behind the scenes of PGi’s webinar and webcasting tool, iMeetLive.

You’ll see how to:

  • Create your own webinars with iMeetLive’s setup wizard and develop branded emails and registration pages.
  • Edit and publish recorded on-demand webinars, using the same URL as the live event.
  • Share your screen, slide presentations and stream HD video of multiple presenters.
  • Engage your audience with live Q&A and polling.
  • Instantly measure your success with comprehensive, on-demand reporting – with optional automatic notifications.

You’ll also learn about iMeetLive’s fully-managed event services, including your access to 24/7 technical support during a live event.

GlobalMeet Audio Case Study: Hunter PR

Founded in 1989, Hunter Public Relations is an award-winning consumer products public relations firm with offices in New York and London. Hunter PR has made a name for itself as one of the most respected mid-size marketing communications firms in the country. Hunter PR executes strategic public relations programs that build equity, increase engagement and drive measurable business results for branded consumer products and services.

Communication is a key facet of Hunter’s business, and they have found success with PGi’s GlobalMeet® Audio conferencing. With GlobalMeet Audio, Hunter is better able to maintain hourly communications with staff, clients, vendors, media, influencers and partners on a global scale. In 2016 alone, Hunter PR made over 21,000 GlobalMeet Audio conference calls.

"Everything has to be easy and done quickly, and GlobalMeet Audio meets that requirements for us every time."Chad Pearson, Hunter PR Operations Manager

To learn more about how GlobalMeet Audio has enabled anytime, anywhere meeting capability and fueled better communication with its easy setup and global coverage, download the full Hunter PR case study.

iMeetLive Case Study: Shipman & Goodwin LLP

Shipman & Goodwin LLP is a full-service law firm that has been serving the needs of local, national and international clients in a variety of industries for nearly 100 years. With offices in Connecticut, New York and Washington, DC and an employee base of 175 attorneys and 175 support staff, Shipman & Goodman was looking for a webcasting platform to help their extensive staff engage current clients, educate prospective clients and meet their annual Certified Legal Education (CLE) requirement.

In 2016, Shipman & Goodwin found the perfect medium where their lawyers could interact with and discuss legal topics with audiences large and small. PGi’s robust webcasting platform, iMeetLive®, enabled Shipman & Goodwin to effortlessly stream live webinars and webcasts and keep their audience in the know.

“I still remember our very first event when our PGi account team and production manager went over the features and functionality of the platform. They walked me through the many bells and whistles and I quickly realized how intuitive the solution was.” Kathleen Glass, Shipman & Goodwin Business Development Manager

To learn more about Shipman & Goodwin benefitted from iMeetLive’s scalability, reporting, polling and more, download the full case study.

PGi’s Web Conferencing Install Checklist

When shopping for a web conferencing solution, it’s important to ask the right questions and gather the proper information to guarantee that you are selecting the ideal tool to help meet your company’s needs and further your success. The perfect web conferencing solution should not only have your ideal features and price point; it should also integrate easily into your company’s existing technology and protect your information.

To help ensure that you’re a prepared buyer, PGi is proud to provide you with the Web Conferencing Install Checklist. From questions of network throughput to security requirements, the Web Conferencing Install Checklist will guide you through all the questions you should consider before purchasing a web conferencing tool. With this checklist in tow, you will be able to purchase a solution with confidence and integrate it into your company seamlessly.

A special thanks to PGi Senior Solutions Architect Dave Steier and Director of Technical Engineering Corey Sienko for their invaluable contributions to this Web Conferencing Install Checklist.

The IT Buyer’s Guide to Web Conferencing

It has long been known that web conferencing solutions can be time-saving and have a revenue-lifting impact on productivity, while boosting team relationships of disparate and siloed teams. But with all of the positive impacts a web conferencing solution can have on a business, it can equally become just another pain point for IT teams. To reduce the burden on IT teams (and their budget and resources), it is crucial to find the right solution from the start. To help you and your team find the best web conferencing solution, PGi has created The IT Buyer’s Guide to Web Conferencing.

In this piece, we’ll cover:

  • Cost-saving benefits
  • The ease of deployment
  • The user experience
  • Security and compliance features
  • Essential web conferencing features

To learn more about how to determine which web conferencing solution fits your company’s needs, check out The IT Buyer’s Guide to Web Conferencing.

What Is a Collaboration Solution?

The unified communications and collaboration (UC&C) space is booming and as the UC&C market grows increasingly expansive, so, too, does the verbiage used to describe UC&C technology. The term “collaboration solution” is often thrown about, and while you may have heard the term before, it’s important to understand what a collaboration solution entails before you embark upon on your UC&C journey. Before you can answer the question "How can a collaboration solution help me?" you must first know the answer to "What is a collaboration solution?"

What is a Collaboration Solution?

Put simply, a collaboration solution is software that enables communication and collaboration on a grand scale. There are different iterations of collaboration solutions, with varying features like web, video and audio conferencing, as well as chat, IM, presence, file and screen sharing and even project management capabilities.

While collaboration is an action – a facet of human behavior – rather than a process that can be carried out by technology, in today’s tech heavy workplace, collaboration is nearly impossible without the proper collaboration solution.

How to Find the Right Solution

The key to finding the perfect collaboration software for your organization is to first identify your team's unique collaborative needs. How does your team communicate best, and in what areas does your collaboration struggle? What technological needs are not being met in your organization, and how is this lack of technology negatively affection communication? How can you streamline communication and facilitate better teamwork in your particular organization?

The good news is, there is a perfect collaboration solution out there for you, and PGi can help you find it. It's all about identifying your collaborative needs and finding the perfect software to meet those needs and foster collaboration in your workplace. To identify and analyze your collaboration needs, all you need to do is take PGi's Collaboration Diagnostic Survey.

Final Thoughts

Whether you’re looking to increase productivity or decrease out of pocket expenses, the Collaboration Diagnostic will provide detailed insights into what your company needs in a collaboration solution and allow you to understand more about your users in order to better frame your purchasing strategies, budgets and collaboration requirements.

4 iMeet Features for Easier Scheduling

When work gets hectic, the last thing you want to deal with is tedious administrative tasks like scheduling meetings. Instead of spending valuable time cross-referencing schedules and chasing down meeting participants, invest in a smart meeting solution like iMeet®.

iMeet boasts a number of intuitive, easy-to-use features that will make scheduling a breeze and hosting meetings a pleasure. Check out these 4 iMeet features that make for easier scheduling:

Agenday® Smart Calendar App

As an iMeet user, the free Agenday app will undoubtedly be your best friend. Agenday is a smart calendar app that will help you take control of your schedule so you can work smarter.

Agenday includes a host of features, including:
  • Free Salesforce® Integration: Log your sales calls and import contacts directly into Salesforce Premium via iMeet Agendy
  • Master Calendar: iMeet Agenday combines all of your calendars, from personal to professional, in one convenient master calendar so you can see all of your tasks, meetings and events in one place
  • Learn about Meeting Guests: Agenday analyzes meetings guests and provides you valuable information, like meeting participants' LinkedIn profiles, so you can head into your meeting informed
  • Directions to the Meeting: If you're driving to your next meet, Agenday will provide you with turn-by-turn directions to get you to your meeting on time

iMeet Microsoft® Outlook® Plug-In

For Outlook users, iMeet offers a handy Outlook plug-in that features an iMeet section right in your Outlook toolbar with shortcuts that allow you to easily manage your iMeet room through Microsoft Outlook. From the toolbar, you can schedule meetings and send meeting requests, as well as get instant access to your room, iMeet.com and iMeet support.

Record Your Meetings

The workplace can, at times, be hectic, and scheduling meetings can be a hassle when calendars are full. Sometimes it just isn't possible to get all of the necessary people into a meeting room, virtual or otherwise. Thankfully, with iMeet's recording function, you can record the entire meeting with the touch of a button and forward the recording to participants who missed the meeting.

Call Missing Guests

Let's say you've scheduled a meeting and, upon entering your meeting room, you realize that a participant is missing. Rather then having to scramble to track them down via email or IM, you can simply use iMeet to call your guests directly from the meeting. This way, even a forgetful slip-up or scheduling oversight won't prohibit meeting participants from receiving important information.

To see for yourself howto better schedule and host meetings, try iMeet free for 30 days. And don't forget to download the free iMeet Agenday app for iOS and Android!

3 Ways to Maximize Collaboration ROI at Your Law Firm

Brought to you by:

Soundpath Legal — A PGi Company

Law firms continue to endure challenges of efficiently exchanging information while mitigating risks of poor organization and failed communications. This makes tools for collaboration and UCC necessities for law firms to increase productivity, improve communications and share information among both remote and on-site employees, as well as clients. Implementing these collaboration tools is typically an expensive investment. How do you ensure you’re able to capture positive ROI from the effort?

Register for Soundpath Legal’s webinar for expert advice from the experts on three ways you can maximize ROI from collaboration investments. Discussion topics to include:

  • How to discover and understand your firm’s use cases of collaboration tools, prior to making a switch.
  • Advice and strategies for a painless implementation and strong user adoption.
  • Questions to ask when determining whether one or multiple collaboration vendors is best for your law firm’s needs.

The Science of Sound

Sound is all around us. It dictates how we communicate, how we entertain ourselves and even how we work. But the quality of sound we hear can have a drastic effect on how we perceive that sound.

PGi's Science of Sound infographic will demonstrate how the quality of sound you hear in the workplace can help or hurt your productivity.

Skype for Business Audio Integration: FAQs

You may be wondering why you would need an additional Skype® for Business audio provider above and beyond your existing deployment. Skype for Business provides VoIP audio, but there are limitations in scale, audio quality and consistency, as well as global availability and accessibility.

By adding audio conferencing integration to your UC deployment, you will have better audio quality and consistency with best-in-class, 24/7 customer support, as well as the ability for external participants such as clients, vendors and partners to join your meetings. To understand more about a Skype for Business audio integration, check out these frequently asked questions:

Q: What should I look for in Skype for Business audio provider?

A: Choosing an audio conferencing provider can be challenging, but there are certain things that you can look for to ensure you’ll be working with the right one. Here are some things to keep in mind:

  • Strength of Infrastructure: An audio provider with a network and infrastructure that is enterprise-grade to ensure quality so that your service is never interrupted at a critical moment.
  • 24/7 Customer Support: When you're in a meeting, you need your audio to work. But let's face it, sometimes technology is fickle, and you need a support system that can provide live global support in real time.
  • Global Presence: Your next big client could be half way around the world, which is why a global presence and commitment to delivering quality audio to participants regardless of location is essential.
  • Integrations: Your audio provider should easily integrate into popular unified communications services so that all employees can experience the same consistent audio no matter where they are.

Q: How does PGi support Skype for Business audio?

A: GlobalMeet® Audio by PGi easily integrates with Skype for Business (formerly Lync Online), Skype for Business Server and Lync Server 2013. Users can set up the audio service quickly through the familiar Skype for Business interface with no additional training needed. PGi’s global service offers 24/7 regional support, account management and in-meeting, live support to ensure customers are getting the most out of their audio conferencing solution.


Q: What are the benefits of having a Skype for Business audio provider?

A: There are many benefits to integrating an audio conferencing solution like GlobalMeet Audio to your Skype for Business meetings. Here are just a few:

  • Crystal-clear, consistent audio quality for efficient communication and productive meetings
  • Dial-in, dial-out, VoIP and toll-free options to connect participants from both inside and outside of your company
  • Global coverage to connect participants around the world
  • A reliable network that hosts more than 60 million meetings each year
  • Larger meeting capacity on calls with up to 250 participants
  • A range of audio controls for better meeting management
  • Implementation services to ensure a seamless integration
  • Flexible pricing options

Q: How does GlobalMeet Audio work with Skype for Business?

A: Nothing is worse than poor audio quality during a conference call. GlobalMeet Audio for Skype for Business provides high-quality audio and enables internal and external meeting participants to connect from anywhere, on any device. Whether small or large, meetings become more productive when up to 250 VoIP and PSTN connections are supported.


Are you ready to enhance your Skype for Business audio? Check out how GlobalMeet Audio's integration can give your next online meeting best-in-class, crystal-clear audio with award-winning, real-time customer support to ensure that your meetings run smoothly regardless of how or where you join.

Webinars: Do This, Not That

Webinars are a great way to inform you audience about your products, new research and other applicable information. But to make a webinar engaging and interesting to your audience takes understanding best webinar practices. In this webinar, PGi will discuss what to do and not to do in your next webinar to make your presentation a success.

Check out the webinar now, with our host, Teresa Mejia, PGi Implementation and Training Specialist, to understand how to make your next online event a success.