Hear Frost & Sullivan’s perspective on IT’s role in shaping business.

Hear from Frost & Sullivan Associate Fellow and VP of Research for Connected Work, Melanie Turek on:

  • Trends in the workplace that are driving change for IT, such as the rise of virtual workplace, BYOT, increased need for knowledge sharing and collaboration.
  • Redefining IT’s role within an organization, with an increased understanding of the collaboration use cases.
  • A need for IT’s strategic focus on emphasizing and enabling collaboration to deliver measurable value – and mold these highly customizable solutions to the business’s unique needs.

This on-demand webinar presented by

Melanie Turek, VP of Research for Connected Work at Frost & Sullivan

As an Associate Fellow and VP of Research for Connected Work at Frost & Sullivan, Melanie Turek covers a broad range of markets, leveraging long-standing relationships with leading industry participants’ senior executives and customer organizations. Melanie has more than 25 years’ experience covering video and web conferencing, social networking, unified communications, voice, IP communications, and instant messaging and presence, as well as a wide range of business software and services. Melanie brings deep technical expertise and in-depth understanding of the ways in which technology can positively impact business processes and performance. She studied social anthropology at Harvard, and she views technology transformation through that lens.

Barbara Bacigalupi, Director, SaaS Engineering at PGi

Barbara has over 30 years of experience selling and implementing emerging technology solutions that enhance business outcomes, by making business process owners more efficient, responsive, and competitive. With PGi since 2010, Barbara directs a team of Sales Engineers, which spans the customer spectrum from identifying opportunities for collaboration enhancement to ensuring successful implementation and ROI. Prior to joining PGi, Barbara developed expertise in Customer Interaction solutions: inbound and outbound voice and data messaging, IVR and speech-enabled self-service, contact center, CRM and web conferencing. Barbara holds a Bachelor’s degree from Stony Brook University, and an MBA from the University of Pittsburgh.