TERMS OF SERVICE

MICROSOFT® LYNC®

Microsoft® Online Services

Licensing model: One or more of the following license types — user or device subscription license, services subscription license or add-on subscription license

This section covers the products listed below.

  1. Exchange Online Basic, Kiosk, Plan 1 and Plan 2*
  2. Exchange Online Archiving
  3. Lync® Online Plan 1 and Plan 2*
  4. Office 365® Plan P1†
  5. Office Professional Plus Subscription†
  6. Office Web Applications
  7. SharePoint® Online Kiosk, Plan 1 and Plan 2*

*Also refer to section B
†Also refer to Data Transfer Notices (formerly referred to as the Internet Based Services Notices) document at http://microsoft.com/licensing/contracts

Licensed Software Terms

1) License grant for Licensed Software and limitations.

a. Definition. “License” means the right to copy, install, use, access, display, run and/or otherwise interact with a Product, as applicable, and as may be further described in the Online Services Reseller Use Rights.

b. License. Subject to all limitations in, and to Company’s compliance with all terms of, this Section 1, Microsoft grants Company:

i. a License to the Licensed Software; and

ii. the right for Company to grant sublicenses of the License to its Customers and to distribute the Licensed Software to its Customers.

c. License limitations. The License granted to Company is subject to Company’s obligation to pay for all sublicenses granted (and any other payment obligations) and is also subject to any rights and limitations in this agreement (including those in this section) or in the Online Services Reseller Use Rights. This License is non-exclusive and, unless specifically allowed in the License, non-perpetual and non-transferable. Company may not exercise the License granted to it on its own behalf; it may only grant sublicenses to the License to its Customers. Customer’s ability to use Licensed Software may be affected by minimum system requirements or other factors. Microsoft reserves all rights not expressly granted.

d. Sublicensing and distribution. The right to grant sublicenses under this agreement is personal to Company, non-transferrable, and expressly excludes the right to grant anyone else the right to grant sublicenses. Company has no right to distribute the Licensed Software to anyone who (or that) has not entered into an acceptable Customer Agreement. For purposes of the License granted by Microsoft to Company, the term “licensor” in Appendix A refers to Microsoft. For purposes of sublicenses granted by Company to its Customers, the term “licensor” in Appendix A refers solely to Company, and Company will state this clearly in the Customer Agreement. A Customer Agreement is acceptable for a particular Customer if:

c. License limitations. The License granted to Company is subject to Company’s obligation to pay for all sublicenses granted (and any other payment obligations) and is also subject to any rights and limitations in this agreement (including those in this section) or in the Online Services Reseller Use Rights. This License is non-exclusive and, unless specifically allowed in the License, non-perpetual and non-transferable. Company may not exercise the License granted to it on its own behalf; it may only grant sublicenses to the License to its Customers. Customer’s ability to use Licensed Software may be affected by minimum system requirements or other factors. Microsoft reserves all rights not expressly granted.

d. Sublicensing and distribution. The right to grant sublicenses under this agreement is personal to Company, non-transferrable, and expressly excludes the right to grant anyone else the right to grant sublicenses. Company has no right to distribute the Licensed Software to anyone who (or that) has not entered into an acceptable Customer Agreement. For purposes of the License granted by Microsoft to Company, the term “licensor” in Appendix A refers to Microsoft. For purposes of sublicenses granted by Company to its Customers, the term “licensor” in Appendix A refers solely to Company, and Company will state this clearly in the Customer Agreement. A Customer Agreement is acceptable for a particular Customer if:

i. it is solely between Company and that Customer, although it also names Microsoft as an express, third-party beneficiary;

ii. it does not make any representation or warranty (express, implied, or otherwise), on Microsoft’s behalf, or create any support or other obligation on Microsoft’s part, with respect to the Licensed Software or otherwise;

iii. subject to clause (vi) below, it includes all terms in “Appendix A – Software License Terms” (although it may also include other terms, as long as they are not inconsistent with and do not limit the terms in Appendix A);

iv. Company has adapted and translated the terms in Appendix A, if and as necessary, to make them fully effective and legally binding to the maximum extent permitted under the law that the particular Software License Agreement is subject to (“Local Law”);

v. Company has included any additional terms that may be necessary to make the Software License Agreement no less protective of Microsoft, under Local Law, than are the terms of this agreement; and

vi. Company has presented the Customer Agreement, in writing, to that Customer, and obtained that Customer’s acceptance of all of its terms, without modification, in a manner that is legally sufficient and effective under Local Law.

 

A. General License Terms. You may access and use the online service as described below.

I) Universal Terms.

These license terms apply to use of all Microsoft software and online services licensed under Microsoft volume license agreements.

a. Your Use Rights. If you comply with your volume license agreement, including these online services use rights, you may use the software and online services only as expressly permitted in these online services use rights.

b. Third Party Programs. If other terms come with a program licensed by a third party, those terms apply to your use of it.

c. Pre-release Code. If other terms come with pre-release code, those terms apply to your use of it.

d. Updates and Supplements. We may update or supplement the software you license. If so, you may use that update or supplement with the software. If other terms come with an update or supplement, those terms apply to your use of it.

e. Technical Limitations. You must comply with any technical limitations in the products that only allow you to use them in certain ways. You may not work around them. For more information, see http://www.microsoftvolumelicensing.com/userights/TechLimit.aspx.

f. Other Rights. Rights to access the software on any device do not give you any right to implement Microsoft patents or other Microsoft intellectual property in software or devices that access that device.

g. Additional Functionality. We may provide additional functionality for the products. Other license terms and fees may apply.

h. Data Transfer Notices. Microsoft may provide Internet based services with the products. It may change or cancel the services at any time. You may not use these Internet based services in any way that could harm them or impair anyone else’s use of them. You may not use the services to try to gain unauthorized access to any service, data, account or network by any means.

i. Consent for Data Transfer through Internet based Services. The Data Transfer Notices at
http://microsoft.com/licensing/contracts identifies software features that connect to Microsoft or service provider computer systems over the Internet. They also identify the products in which they are found. Some features appear in more than one product. In some cases, you will not receive a separate notice when one of these features connects. You may switch off these features or not use them. By using these features, you consent to the transmission of this information. Microsoft does not use the information to identify or contact you.

j. Computer Information. These features use Internet protocols, which send to the appropriate systems computer information, such as your Internet protocol address, the type of operating system, browser and name and version of the software you are using, and the language code of the device where you installed the software. Microsoft uses this information only to make the Internet based services available to you.

k. Use of Information. Microsoft may use the computer information, accelerator information, search suggestions information, error reports, Malware reports and URL filtering reports to improve our software and services. We may also share it with others, such as hardware and software vendors. They may use the information to improve how their products run with Microsoft software.

l. Misuse of Internet based Services. You may not use these services in any way that could harm them or impair anyone else’s use of them. You may not use the services to try to gain unauthorized access to any service, data, account or network by any means.

m. Documentation. Any person that has valid access to your computer or internal network may copy and use the documentation corresponding to Licensed Software for your internal reference purposes. Documentation does not include electronic books.

n. Product Activation. Some products require activation to install or access them. Activation associates the use of the software with a specific device. For information about when activation or a key is required, see the Product Activation section on http://www.microsoft.com/licensing. You are responsible for both the use of keys assigned to you and activation of products using your Key Management Service (KMS) machines. You should not disclose keys to third parties.

a. KMS and Multiple Activation Key (MAK) Activation. During Multiple Activation Key (MAK) activation, the software will send information about the software and the device to Microsoft. During Key Management Service (KMS) host activation, the software will send information about the KMS host software and the host device to Microsoft. KMS client devices activated using KMS do not send information to Microsoft. However, they require periodic reactivation with your KMS host. The information sent to Microsoft during MAK or KMS host activation includes:
• the version, language and product key of the software
• the Internet protocol address of the device
• information derived from the hardware configuration of the device.

For more information, see http://www.microsoft.com/licensing/existing-customers/product-activation.aspx. By using the software, you consent to the transmission of this information. Before you activate, you have the right to use the version of the software installed during the installation process. Your right to use the software after the time specified in the installation process is limited unless it is activated. This is to prevent its unlicensed use. You are not licensed to continue using the software after that time if you do not activate it. If the device is connected to the Internet, the software may automatically connect to Microsoft for activation. You can also activate the software manually by Internet or telephone. If you do so, Internet and telephone service charges may apply. Some changes to your computer components or the software may require you to reactivate the software. The software will remind you to activate it until you do.

b. Proper Use of KMS. You may not provide unsecured access to your KMS machines over an uncontrolled network such as the Internet.

c. Unauthorized Use of MAK or KMS Keys. Microsoft may take any of these actions related to unauthorized use of MAK or KMS keys:

• prevent further activations
• deactivate
• otherwise block the key from activation or validation

Key deactivation may require the customer to acquire a new key from Microsoft

o. Font Components. While the software is running, you may use its fonts to display and print content. You may only

• embed fonts in content as permitted by the embedding restrictions in the fonts; and
• temporarily download them to a printer or other output device to print content.

p. Using More than One Product or Functionality Together. You need a license for each product and separately licensed functionality used on a device or by a user. For example, if you use Office on Windows, you need licenses for both Office and Windows.

q. Multiplexing. Hardware or software you use to:

• pool connections,
• reroute information,
• reduce the number of devices or users that directly access or use the product, or
• reduce the number of operating system environments, devices or users the product directly manages, (sometimes referred to as “multiplexing” or “pooling”), does not reduce the number of licenses of any type that you need.

II) Online Services General License Terms.

a) User Subscription Licenses (User SLs) and Device Subscription Licenses (Device SLs).

• If an online service is listed in the table below, you must acquire and assign User SLs or Device SLs to your users and devices as described in the table. If both User and Device SLs are listed for the online service, you may acquire and assign either type to use the online service.
• A hardware partition or blade is considered to be a separate device.

Online Services That Require User or Device SLs

OnlineService User/Device-SL Required For Each of Your…
Exchange Online Basic Exchange Online Basic User SL Users who access the online service or related software
Exchange Online Kiosk Exchange Online Kiosk User SL, or

Office 365 Plan K1 User SL, or

Office 365 Plan K2 User SL

Users who access the online service or related software
Exchange Online Plan 1 Exchange Online Plan 1 User SL, or

Exchange Online Plan 2 User SL, or

Office 365 Plan E1 User SL, or

Office 365 Plan E2 User SL, or

Office 365 Plan E3 User SL, or

Office 365 Plan E4 User SL

Users who access the online service or related software

Archiving may be used for messaging storage only.

Exchange Online Plan 2 Exchange Online Plan 2 User SL, or

Office 365 Plan E3 User SL, or

Office 365 Plan E4 User SL.

Users who access the online service or related software.

Archiving may be used for messaging storage only.

Exchange Online Archiving Exchange Online Archiving User SL Users whose customer data2 is processed and stored by the online service or related software
Lync Online Plan 1 Lync Online Plan 1 User SL, or

Lync Online Plan 2 User SL, or

Office 365 Plan E1 User SL, or

Office 365 Plan E2 User SL, or

Office 365 Plan E3 User SL, or

Office 365 Plan E4 User SL, or

Live Meeting Professional User SL, or

Live Meeting Standard User SL

Users who access the online service or related software
Lync Online Plan 2 Lync Online Plan 2 User SL, or

Office 365 Plan E1 User SL, or

Office 365 Plan E2 User SL, or

Office 365 Plan E3 User SL, or

Office 365 Plan E4 User SL, or

Live Meeting Professional User SL, or

Live Meeting Standard User SL

Authenticated users who access the online service or related software. However,

(i) users licensed for Lync Online Plan 1

  1. ii)  Users licensed for Lync Server Standard  CAL

(iii) Users licensed for Lync Server Enterprise CAL

do not need USLs to access the online service  for purposes other than scheduling or conducting a web conference.

Office 365 Plan P1 Office 365 Plan P1 User SL Users who access the online service or related software

A maximum of 50 authenticated and an unlimited number of unauthenticated external users1 per month may access the SharePoint functionality through the online service.  You do not need Office 365 Plan P1 User SLs for these users.

Office Web Applications Office Web Applications User SL, or

Office 365 Plan K2 User SL, or

Office 365 Plan E2 User SL, or

Office 365 Plan E3 User SL, or

Office 365 Plan E4 User SL.

Users who access the online service or related software.
SharePoint Online Kiosk Office 365 Plan K1 User SL or

Office 365 Plan K2 User SL

Authenticated users who access the online service or related software for “read only” access to view site content and “edit privileges” for browser-based or InfoPath forms, and Office 365 Plan K2 Users who access the online service to create and edit Office documents. No other access and use of the service is permitted
SharePoint Online Plan 1 SharePoint Online Plan 1 User SL, or

SharePoint Online Plan 2 User SL, or

Office 365 Plan E1 User SL, or

Office 365 Plan E2 User SL, or

Office 365 Plan E3 User SL, or

Office 365 Plan E4 User SL

Authenticated users who access the online service or related software. However, you may not access Infopath, Excel, Access, Visio services.
SharePoint Online Plan 2 SharePoint Online Plan 2 User SL, or

Office 365 Plan E3 User SL, or

Office 365 Plan E4 User SL.

Authenticated users who access the online service or related software.

 

1  “External users” means users that are not either (i) your or your affiliates’ employees, or (ii) your or your affiliates’ onsite contractors or agents.

  •   Reassignment of User and Device SLs. You may:

o permanently reassign a User SL from one user to another or your Device SL from one device to another; or

o temporarily reassign a User SL to a temporary worker while the first user is absent or your Device SL to a loaner device while the first device is out of service.  However, temporary reassignments to enable rotating or similar shift work are not permitted.

  1. b) Add-on Subscription Licenses (Add-on SLs).  Add-on SLs are available as optional licenses or required licenses depending on the online service.  For online services listed in the table below:
  •   you may acquire optional Add-on SLs and use that online service as described in the table, and,
    •   you must acquire required Add-on SLs to use that online service as described in the table.

Online Services That Offer Add-on SLs

Online Service Add-on SL When Required…
SharePoint Online Plan 1 and 2 SharePoint Online Partner Access Add-on SL For up to 50 authenticated external users1 accessing the online service or related software per Add-on SL per month in excess of those provided in the base subscription.  You do not need SharePoint Online Plan 1 and 2 USLs for these users.
SharePoint Online Plan 1 and 2 SharePoint Online Extra Storage Add-on SL For each one gigabyte of storage in excess of storage provided with User SL’s

1 “External users” means users that are not either (i) your or your affiliates’ employees, or (ii) your or your affiliates’ onsite contractors or agents.

  1. c)   Desktop Applications User Subscription Licenses (User SLs).  If a desktop applications online service is listed in the table below, you may acquire and assign User SLs to your users as described in the table.
Online Service Add-on SL When Required…
Office Professional Plus Subscription Office Professional Plus User SL, or

Office 365 Plan E3 User SL, or

Office 365 Plan E4 User SL

Each user to whom you assign a User SL may install and use one copy of the software per device on up to 5 devices at a time.
  •   Reassignment of User SLs. You may:

o permanently reassign a User SL from one user to another; or

o temporarily reassign a User SL to a temporary worker while the first user is absent

 

  •   Online Service and Software Upgrade. If we provide a major upgrade to software licensed under your User SLs for the online service, you must install the upgrade on all devices using the online service to prevent an interruption of the online service.
  •   Required Connection. Each user to whom you assign a User SL must connect each device upon which they have installed the software to the Internet at least once every 45 days. If a user does not comply with this requirement, the functionality of the software may be affected.
  •   Remote Use. You may allow other users to remotely access the software to provide you with support services. No other remote access use is permitted.
  •   Subscription Validation. Microsoft may automatically check the version of any version of software installed by your users on any device. Devices on which the software is installed may periodically provide information to verify that the software is properly licensed and that the Term has not expired.  This information includes the software version, the user’s Windows Live ID, product ID information, a machine ID, and the internet protocol address of the device. If the software is not properly licensed, its functionality will be affected.  You may only obtain updates or upgrades for the software from Microsoft or authorized sources.  For more information on obtaining updates from authorized sources, see www.microsoft.com/genuine/downloads/faq.aspx By using the software, you consent to the transmission of the information described in this section.
  •   Media Elements and Templates.  Media images, clip art, animations, sounds, music, video clips, templates and other forms of content are “media elements”. You may have access to media elements provided with the software or as part of a related service.  You may copy and use those media elements in projects and documents.
    You may not:
  •   sell, license or distribute copies of the media elements by themselves or as a product if the primary value of the product is the media elements;
  •   grant your customers rights to further license or distribute the media elements;
  •   license or distribute for commercial purposes media elements that include the representation of identifiable individuals, governments, logos, trademarks, or emblems or use these types of images in ways that could imply an endorsement or association with your product, entity or activity; or
  •   create obscene or scandalous works using the media elements.
  •   For more information, go to www.microsoft.com/permission
  •   Font Components.  You may use the fonts installed by the software or as part of a related service to display and print content.  You may only embed fonts in content as permitted by the embedding restrictions in the fonts and may temporarily download them to a printer or other output device to print content.

III) Additional Terms.

a) License Terms Updates. We may update these license terms from time to time. Changes to these license terms that we either introduce with updates or supplements or are required by law to make, or that do not materially affect your use of the online service will apply immediately. For any other changes, your use of the online service under any existing license type will be governed by these license terms without those updates during the greater of either:

• 12 months from the time you first use it or
• the length of your committed term.

We will endeavor to notify you of updates at least 30 days before they are generally effective. You agree to the new terms by using the online service after we publish them in these online services use rights or send you an email notice about the updates.

b) Online Service Updates. We may modify the functionality or features or release a new version of the online service and software from time to time. After an update, some previously available functionality or features may change or no longer be available. If we update the online service or software and you do not use the updated online service or software, some features may not be available to you and your use of the online service and software may be interrupted.

c) Online Service Suspension. We may suspend the online service in whole or in part and without notice:

• if we believe that your use of the online service represents a direct or indirect threat to our network function or integrity or anyone else’s use of the online service;
• if reasonably necessary to prevent unauthorized access to customer data; or
• to the extent necessary to comply with legal requirements.
If we suspend the services without notice, we will provide the reason for such suspension if you request.

If we believe you have violated your license agreement, including these online service use rights, we may suspend the online services, in whole or in part, after providing you notice via email or other commercially reasonable mechanism.
Any suspension of services shall apply to the minimum necessary portion of the online services and only be in effect for as long as reasonably necessary to address the issues giving rise to the suspension.

d) Online Service Expiration or Termination. Upon expiration or termination of your online service subscription, you must contact Microsoft and tell us whether to:

(1)Disable your account and then delete your customer data; or

(2)Retain your customer data stored in the online service in a limited function account for at least 90 days after expiration or termination of your subscription (the “retention period”) so that you may extract the data.

  • If you indicate (1), you will not be able to extract your customer data from your account. If you do not indicate (1) or (2), we will retain your customer data in accordance with (2).
  • Following the expiration of the retention period, we will disable your account and then delete your customer data. Cached or back-up copies will be purged within 30 days of the end of the retention period.
  • The online service may not support retention or extraction of software provided by customer for use in the online service.
  • No Liability for Deletion of Customer Data. You agree that, other than as described in these terms, we have no obligation to continue to hold, export or return your customer data. You agree that we have no liability whatsoever for deletion of your customer data pursuant to these terms.

e) Availability of Online Service. Availability of the online service, some of its functionality and language
versions varies by country. End users may only use the online service, or certain functionality of online
service, as is made available in the primary location of the end user. Information on availability is located at http://www.microsoft.com/online/faq.aspx#international or at an alternate site Microsoft identifies.

f) Responsibility for Your Accounts. You are responsible for your passwords, if any, and all activity with your online service accounts including that of users you provision and dealings with third parties that take place through your account or associated accounts. You must keep your accounts and passwords confidential. You must tell us right away about any possible misuse of your accounts or any security incident related to the online service.

g) Use of Software with the Online Service. You may need to install certain Microsoft software in order to sign into and use the online service. If so, the following terms apply:

• Microsoft Software License Terms. You may install and use the software on your devices only for use with the online service. Your right to use the software ends when your right to use the online service terminates or expires, or when we update the online service and it no longer supports the software, whichever comes first. You must uninstall the software when your right to use it ends. We may also disable it at that time.
• Automatic Updates for Microsoft Software. From time to time, we may check your version of the software and recommend or download updates to your devices. You may not receive notice when we download the update.

h) Use of Other Web Sites and Services. You may need to use certain Microsoft web sites or services
to access and use the online services. If so, the terms of use associated with those web sites or
services, as applicable, apply to your use of them.

i) Third Party Content and Services. We are not responsible for any third party content you access directly or indirectly via the online service. You are responsible for your dealings with any third party
(including advertisers) related to the online service (including the delivery of and payment for goods
and services).

j) No High Risk Use. The online services are not fault-tolerant and are not guaranteed to be error free or to operate uninterrupted. Neither you nor your end users have the right to use the online services in any application or situation where the online services’ failure could lead to death or serious bodily injury of any person, or to severe physical or environmental damage (“High Risk Use”). Examples of High Risk
Use include, but are not limited to: aircraft or other modes of human mass transportation, nuclear or chemical facilities, life support systems, implantable medical equipment, motor vehicles, or weaponry
systems. High Risk Use does not include utilization of online services for administrative purposes, to store configuration data, engineering and/or configuration tools, or other non-control applications, the failure of which would not result in death, personal injury, or severe physical or environmental damage.
These non-controlling applications may communicate with the applications that perform the control, but
must not be directly or indirectly responsible for the control function. You agree to indemnify and hold
harmless Microsoft from any third-party claim arising out of the use of the online services in connection
with any High Risk Use.

k) Acquired Rights. You will defend us against any claim that arises from (1) any aspect of the current or former employment relationship between you and any of your current or former personnel or contractors or under any collective agreements, including, without limitation, claims for wrongful termination, breach
of express or implied employment contracts, or payment of benefits or wages, unfair dismissal costs, or
redundancy costs, or (2) any obligations or liabilities whatsoever arising under the Acquired Rights Directive (Council Directive 2001/23/EC, formerly Council Directive 77/187/EC as amended by Council Directive 98/50/EC) or any national laws or regulations implementing the same, or similar laws or regulations, (including the Transfer of Undertakings (Protection of Employment) Regulations 2006 in the United Kingdom) including a claim from your current or former personnel or contractors (including a claim in connection with the termination of their employment by us following any transfer of their employment
to us pursuant to such laws or regulations).
You must pay the amount of any resulting adverse final judgment (or settlement to which you consent).
This section provides our exclusive remedy for these claims. We must notify you promptly in writing of a claim subject to this section. We must (1) give you sole control over the defense or settlement of such
claim; and (2) provide reasonable assistance in defending the claim. You will reimburse us for reasonable
out of pocket expenses that we incur in providing assistance.

l) Your Customer Data. You may be able to submit customer data for use in connection with the online
service. “Customer data” are all data, including all text, sound, or image files that are provided to us by,
or on behalf of, you through your use of the online service. When you submit customer data for use with any online service that enables communication or collaboration with third parties, you acknowledge that
those third parties may then be able to:

• Use, copy, distribute, display, publish, and modify your customer data;
• Publish your name in connection with the customer data; and
• Facilitate others’ ability to do the same.

Some online services may offer functionality that restricts third parties’ ability to do so. It is your responsibility to make use of that functionality as appropriate for your intended use of your customer data. You agree to secure rights in the customer data (including any software) necessary for us to provide you and your customers the online service without violating the rights of any third party, or otherwise obligating Microsoft to you, your customers or any third party. Microsoft does not and will not accept any obligations set forth in any separate license or other agreement that may apply to the customer data or use of the online service.

m) Ownership of customer data. As between the parties, you retain all right, title and interest in and to
customer data. We acquire no rights in customer data, other than the rights you grant to us for the
applicable online service. This does not apply to software or services we license you.

n) Privacy. Personal data collected through the online service may be transferred, stored and processed in the United States or any other country in which Microsoft or its service providers maintain facilities.This includes any personal data you collect using the service. By using this online service, you consent to transfer of personal data outside of your country. You also agree to obtain sufficient authorization from persons providing personal data to you, to:

• transfer that data to Microsoft and its agents, and
• permit its transfer, storage and processing.

See the online service’s privacy statement for more information about how we may collect and use your information:

Online Service           Privacy Statement

Exchange Online

Lync Online                http://go.microsoft.com/fwlink/?LinkID=212058

SharePoint Online

Office 365 Plan P1

o) Our Use of Customer Data; Third-Party Request.
Customer data will be used only to provide you the online service. This may include troubleshooting aimed at preventing, detecting and repairing problems affecting the operation of the online service and the improvement of features that involve the detection of, and protection against, emerging and evolving threats to the user (such as malware or spam).

We will not disclose customer data to a third party (including law enforcement, other government entity, or civil litigant; excluding our subcontractors) unless required by law. Should a third party contact us with a demand for customer data, we will attempt to redirect the third party to request it directly from you. As part of that, we may provide your basic contact information to the third party. If compelled to disclose customer data to enforcement third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited. You are responsible for responding to requests by a third party regarding your use of the online service, such as a request to take down content under the

Digital Millennium Copyright Act.

p) Security of Customer Data.
We will implement reasonable and appropriate technical and organizational measures, as described in
the security overview applicable to the online service to help secure your customer data processed or
accessed by the online service against accidental or unlawful loss, access, or disclosure.

You agree that these measures are:

• our only responsibility with respect to the security and handling of customer data; and
• in place of any confidentiality obligation contained in your volume license agreement or anyother non-disclosure or confidentiality agreement.

See the table below for information on where to find the security overview for the online service.
Online Service             Security Overview
Exchange Online

SharePoint Online      See Privacy Statement table

Lync Online

Office 365

q) Scope of Use. You may not:

• use the online service in a way that is prohibited by any law, regulation or governmental order or decree in any relevant jurisdiction, or that violates others’ legal rights;
• use the online service in a way that could harm it or impair anyone else’s use of it;
• use the online service to try to gain unauthorized access to any service, data, account or network by any means;
• falsify any protocol or email header information (e.g., “spoofing”);
• use the online service to send “spam” (i.e., unsolicited bulk or commercial messages) or otherwise make available any offering designed to violate these terms (e.g., denial of service attacks, etc.); or
• remove, modify, or tamper with any regulatory or legal notice or link that is incorporated into the online service.

r) Regulatory. We may modify or terminate the online service in any country where there is any current or future government requirement or obligation that subjects Microsoft to any regulation or requirement not generally applicable to businesses operating there, presents a hardship for Microsoft to continue operating the online service without modification, and/or causes Microsoft to believe these terms or the online service may be in conflict with any such requirement or obligation. For example, we may modify or terminate the online service in connection with a government requirement that causes Microsoft to be regulated as a telecommunications provider.

s) Electronic Notices. We may provide you with information about the online service in electronic form. It may be via email to the address you provide when you sign up for the online service, or through a web site that we identify. Notice via email is given as of the transmission date. As long as you use the online service, you have the software and hardware needed to receive these notices. You may not use the online service if you do not agree to receive these electronic notices.

B. Exceptions and Additional Terms for Particular Products.
For Exchange Online, Lync Online, and SharePoint Online:
Use for Evaluation Purposes. You may use the online service for a 30 day evaluation period. You agree that we have no obligation to hold, export or return your customer data if you do not acquire licenses to use the online service upon the expiration of the evaluation period. You agree that we have no liability whatsoever for deletion of your customer data pursuant to the foregoing terms.

For Lync Online:
Recording Notice. The laws of some jurisdictions require notice to or the consent of individuals prior to intercepting, monitoring and/or recording their communications and/or restrict collection, storage, and use of personally identifiable information. You agree to comply with all applicable laws and to obtain all necessary consents and make all necessary disclosures before using the online service and/or the recording feature(s).

Lync 2010 includes Silverlight. The following notice applies to Silverlight software.

Notice About the H.264/AVC Visual Standard, and the VC-1 Video Standard. This software may include H.264/MPEG-4 AVC and/or VC-1 decoding technology. MPEG LA, L.L.C. requires this notice:

THIS PRODUCT IS LICENSED UNDER THE AVC AND THE VC-1 PATENT PORTFOLIO LICENSES FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS (“VIDEO STANDARDS”) AND/OR (ii) DECODE AVC, AND VC-1 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE SUCH VIDEO. NONE OF THE LICENSES EXTEND TO ANY OTHER PRODUCT REGARDLESS OF WHETHER SUCH PRODUCT IS INCLUDED WITH THIS SOFTWARE IN A SINGLE ARTICLE. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.

For clarification purposes, this notice does not limit or inhibit the use of the software for normal business uses that are personal to that business which do not include (i) redistribution of the software to third parties, or (ii) creation of content with the VIDEO STANDARDS compliant technologies for distribution to third parties.

Use for evaluation purposes. You may use the online service for a 30-day evaluation period.

C. Service Level Agreements (SLAs).
Some online services may include performance related SLAs. Refer to the SLA’s published on the Online Services Reseller Website.

Appendix A – Software License Terms

1) Software License Grant.

a. General. These license terms are an agreement between the licensor (“Licensor”) of the Licensed Software and you. License grants are subject to your obligation to pay and your compliance with this agreement and any additional product use terms associated with this agreement. A License is non-exclusive, non-perpetual (unless specifically allowed), and is not transferable (unless specifically allowed). The ability to use Licensed Software may be affected by minimum system requirements or other factors. Licensor reserves all rights not expressly granted (and no other rights will arise by implication, estoppel, exhaustion, or otherwise).

b. Licensed Software. Licensor grants you licenses for the number of copies of each Licensed Software that you ordered from Licensor and the right to use a prior (older) version in place of a Licensed Software if specified in the product use terms.

i. When licenses become perpetual. Unless you obtain perpetual licenses under an available buy-out option from the Licensor, Licensed Software obtained under this agreement lasts only for the term of the this agreement. Any references in the product use terms to running Licensed Software on a perpetual basis apply only if you obtain perpetual licenses under an applicable buy-out option.
ii. License confirmation. All of the following, when taken together, are proof of your license (or if the buy-out option is available and you have exercised it, your perpetual license): (a) this agreement, (b) the order confirmation, if any, (c) for any transfers allowed by this agreement, the documentation evidencing the license transfers, and (d) proof of payment.
iii. License rights are not related to fulfillment of software media. The rights applicable to Licensed Software obtained under this agreement are not related to any order of fulfillment of software media.                                                                                                                                               iv. Transferring licenses to Affiliates or third parties.

1. Right to transfer. You may transfer licenses for Licensed Software under this agreement only after you exercise an available buy-out option. You may transfer fully-paid perpetual licenses only to: (1) an Affiliate; or (2) to an unaffiliated third party in connection with a merger or transfer of ownership of your enterprise. No license transfer will be valid unless you provide this agreement to the party who is receiving the licenses and that party accepts it in writing. Any attempted transfer not made in compliance with this section will be void. A transfer of licenses will not relieve the assigning party of its obligations under this agreement. The resale of licenses, and any other transfer not expressly permitted by this section, is expressly prohibited.
2. Certain transfers not permitted. you may not transfer any of the following:
a. licenses on a short-term basis (90 days or less);
b. temporary rights to use Licensed Software;
c. Microsoft Software Assurance coverage, if any;
d. perpetual licenses for any version of any Licensed Software acquired through                        Microsoft Software Assurance separately from the full version license; or
e. a perpetual upgrade license for a desktop operating system separately from the                      underlying desktop operating system license or from the computer system on                        which the Licensed Software is installed and to which the license is assigned.

c. Limitations on use. Licensed Software is licensed to you, not sold. You have no right to:

i. reverse engineer, decompile, or disassemble any Licensed Software, except where applicable law permits it despite this limitation;
ii. rent, lease, lend, resell, or host to or for third parties any Licensed Software, except as may be expressly permitted for a given Licensed Software in the product use terms;
iii. separate and use the components of Licensed Software on two or more computers, upgrade or downgrade components at different times, or transfer components separately, except as may be expressly permitted in the product use terms; or
iv. modify or create derivative works of the Licensed Software.

II. Service Level Agreement for Microsoft Online Services Reseller Agreement

Effective: June 1, 2011

1. Introduction

This Service Level Agreement for Microsoft Online Services (this “SLA”) is made by Microsoft in connection with, and is a part of, your Microsoft Online Services Reseller Agreement (the “Agreement”). This SLA applies to the following Microsoft Services

Exchange Online Archiving

Exchange Online

Live Meeting

Lync Online

Office Web Applications

SharePoint Online

We provide financial backing to our commitment to achieve and maintain the Service Levels for each Service. If we do not achieve and maintain the Service Levels for each Service as described in this SLA, then you may be eligible for a credit towards a portion of your monthly service fees as described in the Agreement.

  1. Definitions.

“Applicable Monthly Service Fees” means the total fees actually paid by you for a Service during the month in which a Service Credit is owed.

“Downtime” means the total minutes in a month during which the aspects of a Service specified in the following table are unavailable, multiplied by the number of affected users, excluding (i) Scheduled Downtime; and (ii) unavailability of a Service due to limitations described in Section 5(a) below.

Online Service Qualifications of Downtime
Exchange Online Archiving Any period of time when the network is not able to receive and process e-mail messages.
Exchange Online Any period of time when end users are unable to send or receive email with Outlook Web Access.
Office Web Applications Any period of time when users are unable to use the Web Applications to view or edit and Office document stored on a SharePoint site for which they have appropriate permissions.
 Live Meeting Any period of time when end users cannot access or use their Live Meeting conference center.  Logged start and stop events will be used to measure interruptions and whether it was Service or user impacting.
Lync Online Any period of time when end users are unable to see presence status, conduct instant messaging conversations, or initiate online meetings1.
SharePoint Online Any period of time when users are unable to read or write any portion of a SharePoint site collection for which they have appropriate permissions.

1Online meeting functionality applicable only to Lync Plan 2 Service

“Incident” means (i) any single event, or (ii) any set of events, that result in Downtime.

“Microsoft” means the Microsoft entity that signed the Agreement.

“Scheduled Downtime” means those times when we publish or notify you of periods of Downtime related to network, hardware, or Service maintenance or upgrades at least five (5) days prior to the commencement of such Downtime.

 

“Service” or “Services” refers to the online service(s) indicated at the beginning of this SLA and purchased by your Customer pursuant to the Agreement .

“Service Credit” is the percentage of the Applicable Monthly Service Fees credited to you following Microsoft’s claim approval.

“Service Level” means the performance metric(s) that Microsoft agrees to meet in the delivery of the Services, e.g., monthly availability, as set forth in this SLA.

“User Minutes” means the total number of minutes in a month multiplied by the total number of users.

  1. Service Level Commitment.  The minimum “Monthly Uptime Percentage” for a Service is calculated by the following formula:

User Minutes  –  Downtime   X 100
User Minutes

If the Monthly Uptime Percentage falls below 99.9% for any given month, you may be eligible for the following Service Credit:

Monthly Uptime Percentage Service Credit
< 99.9% 25%
< 99% 50%
< 95% 100%
  1. Service Credit Claim. If we fail to meet the minimum Monthly Uptime Percentage described above for a Service, you may submit a claim for a Service Credit.  Microsoft provide this SLA to you subject to the following Service Credit Claim terms:
  2. These terms will be fixed for the duration of the applicable Customer’s agreement with you for the purchase of the Service.  If a new Service is acquired by a Customer or a Service subscription is renewed, the version of this SLA that is current at the time the renewal term commences will apply throughout the renewal term.  You can review the most current version of the SLA and related terms at any time by visiting the Microsoft partner portal
  3. In order to be eligible for a Service Credit:
  4. The Customer must notify you of the Incident within five business days following the Incident and you must notify Microsoft of the Incident by the end of the month following the month in which the Incident that is the subject of the Claim occurred;
  5. You must provide Customer Support all reasonable details regarding the Claim including, but not limited to, detailed descriptions of the Incident(s), the duration of the Incidents, the number and identities of affected Customers and the locations of such Customers and any attempts
  6. Microsoft will use all information reasonably available to validate Claims and make a good faith judgment whether the SLA and Service Levels apply to the Claim.
  7. Service Credits will be calculated based on Microsoft’s published ERP for the applicable Service, as
    determined by Microsoft in its reasonable discretion.
  8. Service Credits are calculated on a per-customer basis.

 

  1. Limitations.

(a) This SLA and any applicable Service Levels do not apply to any performance or availability issues:

  1. Due to factors outside our control;
  2. That result from your or third party hardware or software;
  3. Caused by Customer’s use of a Service after Microsoft advised you or Customer to modify the use of a Service, and such advice was not acted upon;
  4. During pre-release, beta and trial Services (as determined by us);
  5. That result from yours or your Customer’s unauthorized action or inaction or from yours or your Customer’s employees, agents, contractors, or vendors, or anyone gaining access to our network by means of yours or your Customer’s passwords or equipment; or
  6. That result from yours or your Customer’s failure to adhere to any required configurations, use supported platforms, and follow any policies for acceptable use.

(b)  Service Credits are your sole and exclusive remedy for any performance or availability issues for any Service under the Agreement and this SLA. You may not unilaterally offset your Applicable Monthly Service Fees for any performance or availability issues.

(c)  This SLA will not apply to any on-premise licensed software that is part of any Service.

 

  1. Purchase of Multiple Services. If you purchased more than one Service listed in Section 1 above (not as a suite), then you may submit claims pursuant to the process described above in Section 4 as if each Service was covered by an individual SLA. For example, if you purchased both Exchange Online and SharePoint Online (not as part of a suite), and during the term of the subscription an Incident caused Downtime for both Services, then you could be eligible for two separate Service Credits (one for each Service), by submitting two claims under this SLA.
  2. Purchase of Multiple Services as a Suite. For Services purchased as part of a suite, the Applicable Monthly Service Fees and Service Credit for each Service will be pro-rated.
  3. Exceptions and Additional Terms for Particular Services.

(a) For Exchange Online and Exchange Online Archiving:

There is no Scheduled Downtime for these Services.

(b) For Exchange Online:

With respect to Exchange Online, you may be eligible for Service Credits if we do not meet the Service

Level described below for:  (1) Virus Detection and Blocking, (2) Spam Effectiveness, or (3) False Positive.
If any one of these individual Service Levels is not met, you may submit a claim for a Service Credit.  If one Incident causes us to fail more than one SLA metric for Exchange Online, you may only make one Service Credit claim for that incident per Service.

 

  1. Virus Detection and Blocking Service Level
  2. “Virus Detection and Blocking” is defined as the detection and blocking of Viruses by the filters to prevent infection. “Viruses” is broadly defined as known malware, which includes viruses, worms, and Trojan horses. For classification of malware, pleasevisit: http://www.microsoft.com/technet/security/topics/serversecurity/avdind_2.mspx
  3. A Virus is considered known when a Forefront Online Protection for Exchange (“FOPE”) virus scanning engine can detect the virus and the detection capability is available throughout the FOPE network.
  4. Must result from a non-purposeful infection.
  5. The Virus must have been scanned by the FOPE virus filter.
  6. If FOPE delivers an email that is infected with a known virus to you, FOPE will notify you and work with you to identify and remove the virus.  If this results in the prevention of an infection, you will not be eligible for a Service Credit under the Virus Detection and Blocking Service Level.
  7. The Virus Detection and Blocking Service Level shall not apply to:
  8. Forms of email abuse not classified as malware, such as spam, phishing and other scams, adware, and spyware. For classification of malware, please visit http://www.microsoft.com/technet/security/topics/serversecurity/avdind_2.mspx.
  9. Corrupt, defective, truncated, or inactive viruses contained in NDRs, notifications, or bounced emails.
  10. The Service Credit available for the Virus Detection and Blocking Service is: 25% Service Credit
    of Applicable Monthly Service Fee if an infection occurs in a calendar month, with a maximum of one claim allowed per calendar month.
  11. Spam Effectiveness Service Level
  12. “Spam Effectiveness” is defined as the percentage of inbound spam detected by the filtering system in a calendar month, measured in days.
  13. Spam effectiveness estimates exclude false negatives to invalid mailboxes.
  14. The spam message must be processed by our service and not be corrupt, malformed, or truncated.
  15. The Spam Effectiveness Service Level does not apply to email containing a majority of non-English content.
  16. You acknowledge that classification of spam is subjective and accept that we will make a good faith estimation of the spam capture rate based on evidence timely supplied by you.
  17. The Service Credit available for the Spam Effectiveness Service is:
  18. False Positive Service Level
  19. “False Positive” is defined as the ratio of legitimate business email incorrectly identified as spam by the filtering system to all email processed by the service in a calendar month.
  20. Complete, original messages, including all headers, must be reported to the abuse team within five (5) calendar days of message delivery.
  21. Applies to email sent to valid mailboxes only.
  22. You acknowledge that classification of false positives is subjective and understand that we will make a good faith estimation of the false positive ratio based on evidence timely supplied by you.
 % of Calendar Month that Spam   Effectiveness is below 98% Service Credit
> 25% 25%
> 50% 50%
100% 100%

 

  1. This False Positive Service Level shall not apply to:
  2. bulk, personal, or pornographic email
  3. email containing a majority of non-English content
  4. email blocked by a policy rule, reputation filtering, or SMTP connection filtering
  5. email delivered to the junk folder

 

  1. The Service Credit available for the False Positive Service is:

 

False Positive Ratio in a Calendar Month Service Credit
> 1:250,000 25%
> 1:10,000 50%
> 1:100 100%