Komatsu Mining Corp. Connects Team Members & Tackles Projects with iMeet Central – Case Study

Komatsu Mining Corp., formerly known as Joy Global, is a provider of advanced equipment systems and direct services to the global mining industry. Komatsu Mining Corp. partners directly with customers to help them achieve a zero-harm approach to their mining operations with the highest production and lowest life-cycle costs possible.

The integrated technology, solutions and services provided by Komatsu Mining Corp. are a critical component of operations for mining operators in a number of commodity markets, including hard rock and industrial minerals.

Komatsu Mining Corp was in search of a collaboration solution that would drive collaboration and boost productivity for their marketing communications team.

In 2015, Komatsu Mining Corp. (KMC) found their answer in PGi’s online collaboration workspace, iMeet® Central.

With the help of iMeet Central’s dedicated implementation team, KMC was able to streamline communications within their marketing team, enabling better reporting and project management across the board.

PGi’s award-winning implementation and customer support were a deciding factor for KMC:

“After speaking with the PGi team, selecting iMeet Central was a no-brainer for us… The go out of their way to do everything for us. It feels like a great partnership where they are genuinely invested in our success.” Jason Hagg, Creative Manager, Komatsu Mining Corp

To learn more about how Komatsu Mining Corp. facilitated smarter communication and project management with iMeet Central, read the full case study today.

GlobalMeet Case Study: Global Financial Services Firm

A current PGi customer, with over 9,000 employees in 24 different countries, uses GlobalMeet to enhance their global communications, project management and IT strategy. This company has been a powerhouse player over the past 10 years in financial services industry. Due to their rapid growth, and with over $2 billion in revenue, this organization needed to implement a collaboration solution that: enhanced audio efficacy, allowed easy access for internal/external conversations and strengthened project management.

GlobalMeet has been utilized for more than four years across their global regions to help solve their needs and drive effective communication and team collaboration. PGi is viewed as a trusted advisor to this enterprise and our GlobalMeet audio and web conferencing product continues to deliver on their end-users’ needs every time, everywhere.

“Constant communication is critical and GlobalMeet is my way to get everyone together to move projects forward.” IT Systems Manager

To learn more about how GlobalMeet has enhanced this company’s meeting capability and fueled better communication with its easy setup and global coverage, download the full case study.

Global Cultural Survey: Business Around the World — Infographic

Technology is at the forefront of the modern workplace; technological innovations have broadened our reach and made international business possible, if not downright easy. As geographical barriers crumble and global business booms, the scope of who we can work with widens. As a result, the cultural nuances and regional differences in business etiquette are more prevalent then ever. Here at PGi, we became interested in how global business and cultural office trends differ across the globe, so we conducted a global cultural survey to see how the office of today looks around the world. Our global cultural survey received 800+ responses that illuminated how we collaborate, communicate and interact with each other in a business setting.

Based on our findings, we believe that technology and collaboration tools can help break down cultural barriers and unify people across different regions and cultures. This is evidenced by the work habits and business etiquette that exist across the board and dictate how we do business, both with people of our own culture and from other cultures as well. On a social and cultural level, these results also indicate a more relaxed attitude in the workplace.

As dress codes ease up and surnames get dropped, we feel a bit more comfortable and can get our work done without being bogged down or constrained by old-fashioned customs and traditions. The workplace of today is increasingly a more open-minded place, accepting of cultural nuances and defined by an agreeableness that is evident in these survey results. To see how business norms vary across the globe, download the Global Cultural Survey: Business Around the World infographic today.

Collaboration Diagnostic Quiz Six-Month Insights — Infographic

Back in 2016, we launched the Collaboration Diagnostic Quiz, an innovative tool used to identify individual collaborative personality traits to enable professionals to better understand how they work to take their collaboration with colleagues to a new level.

Collaboration is essential to personal, professional and organizational success, so it comes as no surprise that we’ve seen a great turnout and helped over a thousand knowledge workers identify their collaborative personality type since the collaboration diagnostic quiz launched six months ago.

Just as the collaboration diagnostic quiz has given individuals a better understanding of their collaborative nuances, the quiz results have also provided us here at PGi with some valuable insights into how people collaborate.

The collaboration diagnostic six-month recap infographic will give you a high-level overview of collaboration trends across a variety of industries.

Check out the infographic today and also take the collaboration diagnostic survey yourself if you haven't already to garner useful insights into your collaborative habits and work style.

The Science of Sound, Part 2: Noise in the Workplace and the Promise of Mobile Conferencing

If you read The Science of Sound, Part 1, you already know that the sounds that surround us (and the quality of those sounds) can have a marked impact not just our work, but on our health and well-being as well. Our ears are "always on", constantly taking in the sounds around us and analyzing their meaning. And the sounds you experience while you're in the office can play a significant role in shaping how you communicate, collaborate and concentrate.

In The Science of Sound, Part 2, we delve deeper into the issue of noise in the office and how distracting sounds in the work environment can inhibit your productivity and concentration — and we will teach you how to deal with unwanted workplace noise. To learn more about how to maximize your productivity and cope with your noisy office, read The Science of Sound, Part 2 white paper.

The IT Buyer’s Guide to Web Conferencing

It has long been known that web conferencing solutions can be time-saving and have a revenue-lifting impact on productivity, while boosting team relationships of disparate and siloed teams. But with all of the positive impacts a web conferencing solution can have on a business, it can equally become just another pain point for IT teams. To reduce the burden on IT teams (and their budget and resources), it is crucial to find the right solution from the start. To help you and your team find the best web conferencing solution, PGi has created The IT Buyer’s Guide to Web Conferencing.

In this piece, we’ll cover:

  • Cost-saving benefits
  • The ease of deployment
  • The user experience
  • Security and compliance features
  • Essential web conferencing features

To learn more about how to determine which web conferencing solution fits your company’s needs, check out The IT Buyer’s Guide to Web Conferencing.

What Is a Collaboration Solution?

The unified communications and collaboration (UC&C) space is booming and as the UC&C market grows increasingly expansive, so, too, does the verbiage used to describe UC&C technology. The term “collaboration solution” is often thrown about, and while you may have heard the term before, it’s important to understand what a collaboration solution entails before you embark upon on your UC&C journey. Before you can answer the question "How can a collaboration solution help me?" you must first know the answer to "What is a collaboration solution?"

What is a Collaboration Solution?

Put simply, a collaboration solution is software that enables communication and collaboration on a grand scale. There are different iterations of collaboration solutions, with varying features like web, video and audio conferencing, as well as chat, IM, presence, file and screen sharing and even project management capabilities.

While collaboration is an action – a facet of human behavior – rather than a process that can be carried out by technology, in today’s tech heavy workplace, collaboration is nearly impossible without the proper collaboration solution.

How to Find the Right Solution

The key to finding the perfect collaboration software for your organization is to first identify your team's unique collaborative needs. How does your team communicate best, and in what areas does your collaboration struggle? What technological needs are not being met in your organization, and how is this lack of technology negatively affection communication? How can you streamline communication and facilitate better teamwork in your particular organization?

The good news is, there is a perfect collaboration solution out there for you, and PGi can help you find it. It's all about identifying your collaborative needs and finding the perfect software to meet those needs and foster collaboration in your workplace. To identify and analyze your collaboration needs, all you need to do is take PGi's Collaboration Diagnostic Survey.

Final Thoughts

Whether you’re looking to increase productivity or decrease out of pocket expenses, the Collaboration Diagnostic will provide detailed insights into what your company needs in a collaboration solution and allow you to understand more about your users in order to better frame your purchasing strategies, budgets and collaboration requirements.

3 Ways to Maximize Collaboration ROI at Your Law Firm

Brought to you by:

Soundpath Legal — A PGi Company

Law firms continue to endure challenges of efficiently exchanging information while mitigating risks of poor organization and failed communications. This makes tools for collaboration and UCC necessities for law firms to increase productivity, improve communications and share information among both remote and on-site employees, as well as clients. Implementing these collaboration tools is typically an expensive investment. How do you ensure you’re able to capture positive ROI from the effort?

Register for Soundpath Legal’s webinar for expert advice from the experts on three ways you can maximize ROI from collaboration investments. Discussion topics to include:

  • How to discover and understand your firm’s use cases of collaboration tools, prior to making a switch.
  • Advice and strategies for a painless implementation and strong user adoption.
  • Questions to ask when determining whether one or multiple collaboration vendors is best for your law firm’s needs.

The Science of Sound

Sound is all around us. It dictates how we communicate, how we entertain ourselves and even how we work. But the quality of sound we hear can have a drastic effect on how we perceive that sound.

PGi's Science of Sound infographic will demonstrate how the quality of sound you hear in the workplace can help or hurt your productivity.

Skype for Business Audio Integration: FAQs

You may be wondering why you would need an additional Skype® for Business audio provider above and beyond your existing deployment. Skype for Business provides VoIP audio, but there are limitations in scale, audio quality and consistency, as well as global availability and accessibility.

By adding audio conferencing integration to your UC deployment, you will have better audio quality and consistency with best-in-class, 24/7 customer support, as well as the ability for external participants such as clients, vendors and partners to join your meetings. To understand more about a Skype for Business audio integration, check out these frequently asked questions:

Q: What should I look for in Skype for Business audio provider?

A: Choosing an audio conferencing provider can be challenging, but there are certain things that you can look for to ensure you’ll be working with the right one. Here are some things to keep in mind:

  • Strength of Infrastructure: An audio provider with a network and infrastructure that is enterprise-grade to ensure quality so that your service is never interrupted at a critical moment.
  • 24/7 Customer Support: When you're in a meeting, you need your audio to work. But let's face it, sometimes technology is fickle, and you need a support system that can provide live global support in real time.
  • Global Presence: Your next big client could be half way around the world, which is why a global presence and commitment to delivering quality audio to participants regardless of location is essential.
  • Integrations: Your audio provider should easily integrate into popular unified communications services so that all employees can experience the same consistent audio no matter where they are.

Q: How does PGi support Skype for Business audio?

A: GlobalMeet® Audio by PGi easily integrates with Skype for Business (formerly Lync Online), Skype for Business Server and Lync Server 2013. Users can set up the audio service quickly through the familiar Skype for Business interface with no additional training needed. PGi’s global service offers 24/7 regional support, account management and in-meeting, live support to ensure customers are getting the most out of their audio conferencing solution.

Q: What are the benefits of having a Skype for Business audio provider?

A: There are many benefits to integrating an audio conferencing solution like GlobalMeet Audio to your Skype for Business meetings. Here are just a few:

  • Crystal-clear, consistent audio quality for efficient communication and productive meetings
  • Dial-in, dial-out, VoIP and toll-free options to connect participants from both inside and outside of your company
  • Global coverage to connect participants around the world
  • A reliable network that hosts more than 60 million meetings each year
  • Larger meeting capacity on calls with up to 250 participants
  • A range of audio controls for better meeting management
  • Implementation services to ensure a seamless integration
  • Flexible pricing options

Q: How does GlobalMeet Audio work with Skype for Business?

A: Nothing is worse than poor audio quality during a conference call. GlobalMeet Audio for Skype for Business provides high-quality audio and enables internal and external meeting participants to connect from anywhere, on any device. Whether small or large, meetings become more productive when up to 250 VoIP and PSTN connections are supported.

Are you ready to enhance your Skype for Business audio? Check out how GlobalMeet Audio's integration can give your next online meeting best-in-class, crystal-clear audio with award-winning, real-time customer support to ensure that your meetings run smoothly regardless of how or where you join.

Do I Need a Skype for Business Audio Provider?

Audio is a crucial aspect of web conferencing; without great audio, you simply cannot have a great meeting. Here at PGi, we are dedicated to spreading the gift of crystal-clear audio far and wide, which is why we offer integration of our GlobalMeet® Audio into a number of unified communications solutions like Skype®  for Business. If you’re ready to take your Skype for Business meetings to the next level, read on to learn how choosing a Skype for Business audio provider can alleviate some of the challenges and pain points of your Skype for Business meetings.

Challenge #1: Poor Audio Quality in Meetings

If you’re experiencing less than perfect audio quality during your Skype for Business meeting, it might be time to upgrade to an audio conferencing provider like GlobalMeet Audio by PGi. With our audio integration, users get the highest quality audio for web conferencing and online meetings. 

Challenge #2: Trouble Connecting Outside Participants

GlobalMeet Audio allows you to connect participants that are outside of the organization’s firewall with your Skype for Business account. PGi’s dial-in and dial-out numbers connect PSTN callers from any location, including those outside of your company. With this feature, you can start using Skype for Business for internal and external communication.

Challenge #3: Lack of Global Coverage

Lacking global PSTN coverage with your current Skype for Business features? PGi offers an expansive and reliable global network, including 140 local access numbers and 30+ telecom carriers, all optimized for audio collaboration.

Challenge #4: The Need to Let Participants Join from Any Device

Make Skype for Business even more convenient for your team by enabling participants to join meetings from any device. GlobalMeet Audio connects participants on dial-in, dial-out and Internet connections in the same Skype for Business meeting.

Challenge #5: Lack of Easy Integration with Skype for Business

Integrating an audio conferencing solution doesn’t have to be difficult. Organizations that are missing a solution that easily integrates with Skype for Business should consider GlobalMeet Audio by PGi. Our solution seamlessly integrates with the user interface and workflow of Skype for Business.

Final Thoughts

Choosing an audio conferencing provider can be challenging, but there are certain things that you can look for to ensure you’ll be working with the right one. Here are some things to keep in mind:

  • Strength of Infrastructure: An audio provider with a network and infrastructure that is enterprise grade to ensure quality so that your service is never interrupted at a critical moment.
  • Hybrid Audio Support: An audio conferencing provider’s network that can support hybrid audio will be key to maintaining productivity and collaboration as the workforce becomes more mobile.
  • Global Presence: Your next big client could be halfway around the world, which is why global presences and commitment to delivering quality audio to participants is important.
  • Integrations: Your audio provider should easily integrate into popular unified communications services so that all employees can experience the same consistent audio no matter where they are.

Request a trial today to learn more about how Skype for Business integrates with GlobalMeet Audio by PGi.

FAQ: Skype for Business Audio Integration with GlobalMeet

Delivering enterprise-class audio for meetings anywhere around the world is one of our many goals at PGi. GlobalMeet® Audio helps ensure that every meeting has the best audio quality possible. That’s why PGi offers an audio integration solution to work with various unified communications solutions like Microsoft® Skype for Business®.  To learn more about GlobalMeet Audio for Skype for Business, check out our list of frequent asked questions:

Q: What is Skype for Business?

A: Skype for Business (formerly Microsoft Lync) is a unified business communications solution that merges the user-friendly Skype interface with enterprise Lync capabilities. The software upholds the enterprise-grade security that Lync users know and love while providing fresh features. Key features include instant messaging, one-click audio and video calling, easier file transferring and more.

Q: How does PGi support Skype for Business?

A: PGi’s GlobalMeet Audio for Skype for Business brings superior voice coverage, quality and service to every conference call. Users can join calls from any mobile or landline phone, host or join meetings with up to 300 participants, access over 100 local and international toll-free access point.

Q: What are the benefits of using GlobalMeet Audio for Skype for Business?

A:  GlobalMeet is an audio conferencing solution that is seamlessly integrated with Microsoft Skype for Business Online and Skype for Business Server to bring superior voice quality to every Skype for Business meeting. There are many benefits to integrating an audio conferencing solution like GlobalMeet Audio to your Skype for Business meetings.

Here are just a few benefits:

  • Hybrid audio: Connect to the same meeting using computers (VoIP), smartphones and telephones (PSTN). Better audio quality will improve your meeting experience and productivity.
  • Dial-out: Hosts can quickly add telephone participants to any Skype for Business meeting. Dial-in, dial-out and VoIP will connect participants from both inside and outside of your company
  • Global network: Connect meeting participants from around the world. Expansive geographical coverage with more than 140 local access numbers and a reliable network that hosts more than 60 million meetings each year.
  • Shared minute & single user bundles: Shared minute plans and user bundle packages offer better value and more predictable monthly costs.
  • Better meeting management: Larger meeting capacity on calls with up to 300 participants and a range of audio controls for better meeting management.

Q: Do I need a Skype for Business audio integration?

A: You may be wondering why you would need an additional Skype for Business audio provider. Skype for Business provides VoIP audio, but there are limitations in scale, audio quality and consistency, global availability and accessibility.

If you’re experiencing any or all of the following challenges, it may be time to consider GlobalMeet by PGi:

  • Poor audio quality in Skype for Business meetings
  • Trouble connecting participants that are outside of the company’s firewall
  • Deficiency of global PSTN coverage
  • The need to let participants join meetings from any device
  • Lack of a solution that easily integrates with Skype for Business

Q: How does GlobalMeet Audio complement Skype for Business?

A: GlobalMeet Audio makes every Skype for Business meeting more productive and efficient with capacity for up to 300 VoIP and PSTN participants and the best audio quality available in web conferencing.

When integrated with GlobalMeet, Skype for Business is enhanced with the following features:

  • PSTN-based conferencing services
  • Expansive, global IP infrastructure that is optimized for audio collaboration
  • Ability to dial out to PSTN participants
  • Capability to mix Internet and PSTN callers in the same Skype for Business meeting
  • Ability to include dial in numbers in meeting invitations

Q: How does GlobalMeet compare to other audio integrations?

A: There are certain capabilities that GlobalMeet offers that the competition does not. Some of the key features that set PGi’s audio conferencing solution apart from the competition include the following:

  • Enterprise-grade global service with 24/7 regional support
  • Professional account management teams that put the customer’s needs first
  • Greater flexibility in pricing with shared minute bundles available for enterprise and users.
  • Expansive, global IP infrastructure allowing you to directly serve customers around the globe
  • US-based telecom carriers who support audio conferencing for Skype for Business

Q: What is the difference between Skype for Business Online and Skype for Business Server?

A: If you’re currently using or considering using Skype for Business for IM and web conferencing, you may be wondering what the difference between Skype for Business Online and Skype for Business Sever is. Here’s a brief comparison:

  • Skype for Business Online offers less than 1M minutes per month for audio. This is best for small companies with little to no global presence and less infrastructure or capital investment.
  • Skype for Business Server offers 3M+ minutes per month for audio. It’s best for company with a low number of users and high minutes per user.

Ready to see how GlobalMeet Audio for Skype for Business can help improve your next meeting? Click here to find out more.

How to Embrace Skype for Business Change in Law Firms

In today’s collaboration landscape, you have choices. If you are thinking about, or have recently implemented Skype for Business® within your law firm, this webcast is for you.

You’ll learn about how PGi, a strategic Microsoft® partner for 10+ years, can aid and support your UCC strategy. In this webcast, you’ll hear about:

  • Key integrations you need for Skype for Business,® including audio and custom meeting invites (new!)
  • Discussion on the Skype for Business® journey
  • How Modality Systems “makes it easy” with key user adoption strategies
  • Specific customer case study examples

This on-demand webinar presented by:

David Barrow, Vice President – Strategic Alliances, PGi

David is in charge of overall business development and strategy around PGi’s strategic partnership with Microsoft®. David has over 15 years of experience in the technology industry working with clients and partners on complex technology solutions with a focus on delivering business value and increased productivity. David has held multiple leadership positions at both IBM and PGi in product strategy, sales, and product management, where he has worked in a wide range of areas including, unified communications, B2B commerce, marketing technologies, business analytics, and IT infrastructure. Connect with David on LinkedIn.

Phil Sharp, Director, US Consulting, Modality Systems, a PGi Company

Phil is a Unified Communications consultant with over ten years of experience working with Microsoft Unified Communications solutions. He has extensive experience architecting, implementing, and supporting Microsoft Active Directory, Office Communications Server 2007/R2, Lync Server 2010/2013, Skype for Business, and Exchange for organizations of all sizes and verticals. Phil is an author of the upcoming Skype for Business Unleashed book and currently leads a world-class team of Microsoft UC consultants at Modality Systems, which specialize in telephony integration of Lync and Skype for Business. Connect with Phil on LinkedIn.

Debbie Arbeeny, Practice Lead, Adoption and Training
Modality Systems, a PGi Company

Proven program manager with over 15 years of experience in change management and adult learning to facilitate rapid and sustained technology adoption. Debbie has great aptitude for translating program analysis and customer needs into development of deep onboarding, consulting and training programs, as well as scalable, broad reach tools and resources. Proven track record cultivating relationships, defining processes and delivering programs that help drive customer satisfaction and business goal achievement. Connect with Debbie on LinkedIn.

Simon Baker, RVP of Sales, Soundpath Legal, a PGi Company

Simon Baker has over 12 years’ experience in the Collaboration Software and Services industry, including UC&C, audio, web and video conferencing. For the past 8 years, he has led the Soundpath Legal sales team which provides conferencing and collaboration solutions to over 70% of the AMLAW 100 and 200. Soundpath by PGi simplifies collaboration for companies by integrating, hosting and managing all of their collaboration applications. Connect with Simon on LinkedIn.

How Can My Team Benefit from Business Collaboration?

Better collaboration equals better results. Companies are constantly adapting to provide the most efficient and productive work environments for their employees. In today’s business environment, it is no longer the individual, but the whole team that is the vector for business success. Business collaboration empowers organizations to be more competitive in the global market and drive innovation within.

Technology reigns supreme in today’s teamwork-driven workplace, connecting more employees than ever before. Corporate investments in collaboration technologies now include team workspaces, group chat, social intranets and video conferencing . The future of the collaboration landscape is projected to experience some substantial growth and influence in the coming years. According to PGi’s Benefits of Collaboration Infographic:

  • 2 in 3 companies will adopt bring-your-own-device (BYOD) programs by 2017
  • The total collaboration market is expected to grow to $33.8 billion by 2018
  • 35% of collaboration services will be cloud delivered by 2018
  • 85% of North American users across organizational levels connect with peers via video – the most of any region

Millennials in particular seek collaborative work cultures. They have been a key driver in changing the modern landscape of both workplace environment and office culture. Recent research has produced some interesting statistics on the millennial workforce as shown in the Benefits of Collaboration infographic:

  • 88% prefer collaboration over competition
  • 50% of the workforce will be Millennials by 2020
  • 25% want a chance to prove their leadership ability on the workplace

Key Benefits

Improved Time to Market
Time to market will always be crucial to business operations as well as organizational success. Interconnected team communication significantly reduces the time it takes to bring an idea to fruition. Better workplace a and fewer approval levels can reduce time to market by 20%.

Greater Innovation and Creativity
Great ideas bubble to the surface when diverse strengths and perspectives work together. Employees collaborate with colleagues outside the team, bringing information and ideas back to the group, resulting in 35% increase in both innovation and creativity.

Improvement in Communication
When individuals connect, the team becomes stronger; bringing into play the concept that the whole is greater than the sum of its parts. Members will continue collaborating together outside of formal gatherings, such as meetings and debriefings, contributing to a 50% improvement in overall communication. 

Fresh Ideas
Collaboration can be a conduit for new and innovative ideas to flow through the organization. Bringing together individuals from different departments can open up new ways to reach organizational goals. The fresh ideas that result can challenge everyone to consider alternate concepts that would never have been identified and promoted when working in traditional individual roles.

Are you ready to experience the future of video conferencing? Request a free, live demo of iMeet today!

Vendor Soup and Productivity Drains

If your marketing department is like ours, the number of players on your roster keeps growing. Simply managing the quantity of meetings these relationships require is overwhelming. Now add the internal folks competing for your attention along with deadlines, answering emails, keeping track of documents and the constant stream of requests from executives.

Read the article “Vendor Soup and Other Productivity Drains” and you’ll learn what factors are causing marketers to lose valuable time and productivity.  Factors such as “partial” legacy tools or point solutions ill-equipped to handle modern collaboration needs.  The good news is that when you implement next-generation collaboration technologies — like integrated document, content and project management, you fare much better and your performance can actually improve.

Quiz: What’s Your Virtual Collaboration Style?

No doubt about it, collaboration (much of it virtual) is the way of getting things done in the modern workplace. In fact, it pretty much “takes a village” to finish any kind of sizable project. And, every village (aka your workplace), has its cast of collaboration characters, from the big cheese to the minutiae manager.

But which collaboration character are you?  Take our “What’s Your Virtual Collaboration Style Quiz” with personalized results and tips for what’s good about your particular style as well as what you can do to improve or change.

Ideal collaboration results from the blend of your personal style and how you use your communication technologies to work with teammates.

Take the Quiz Now

How to Build a Sales Technology Stack for Better Productivity

Sales technology has long been limited to a slim selection of tools: an email account, a phone and customer relationship management (CRM) software (which often turned into more burden than relief for sales). Now, we’re entering the era of sales technology.

Much like marketing, a new sales technology landscape exists that promises to shorten the increasingly long and complex sales cycle, engage the self-researched buyer and help reps meet quotas constantly on the rise.

How Sales Technology Evolved
As explained in “The Social Sales Revolution” eBook from PGi, there are several causes of this new wave of sales technology:

  • The evolution of the buyer’s journey has given rise to inside sales, which creates new challenges for sales reps. Sales must rise above the noise and make the impersonal personal again in order to connect with customers and their communities online.
  • Social selling, customer-centricity and advances in technology have revived interest in CRM software. Now, by closely integrating CRM software with other applications, sales can use the tool in more meaningful ways to better personalize the customer experience.
  • Research has proven that team-oriented sales departments have advantages over those with the old “lone wolf” mentality. With this in mind, sales teams are looking for ways to increase teamwork, collaboration and transparency.
  • Sales technology continues to get better at automating, measuring and speeding up virtually every sales activity, and, thanks to unified communication and collaboration (UC&C) technology trends, sales can continue adding new applications to their arsenal without getting slowed down by disparate tools and information siloes.

How to Get Started Building a Stack
The sales technology landscape is now comprised of many categories: productivity, acceleration, intelligence, automation, engagement and more. When you build your own sales technology stack, you must consider not only what technology you need at every point of the sales cycle but also what types of technology most impact your sales team’s unique goals.

For instance, are you B2B or B2C? Do you still rely heavily on field sales, or is your team trying to master inside sales from headquarters? Do you need to accommodate remote teammates? With your sales pipeline in mind and your unique needs identified, you can select and combine tools that best help you close more deals.

Here’s a look at just some of the sales technology that can make you faster and more efficient along the sales pipeline:

  • Online Collaboration Software: Inside sales teams typically share a lot of content online to engage and nurture prospects. Technology like online collaboration software streamlines the document management process and ensures teams maintain consistent messaging. Sales teams can also use online team workspaces to share information—winning presentations, lessons from losses, etc.—to get a competitive advantage.


  • Sales Productivity Software: Sales acceleration tools like video presentation software enable sales to continue nurturing leads within a more personalized and engaging format, as well as more efficiently qualify leads with data from the results. Video presentations can be used in several creative ways by inside sales teams, for everything from producing more personalized presentations to sending video alongside thank you.
  • Online Meeting Software: After a lead has been qualified, it’s time to progress the lead to close through nurturing and demos. Online meetings help sales reps meet with more qualified leads from anywhere and help them do it in a highly personal environment.
  • Smart Calendar Apps: Innovative smart calendars can be used to save sales time entering data into Salesforce, joining online meetings and conference calls and notifying dispersed teams of product and company updates.

Try PGi’s iMeet Narrate to accelerate your sales funnel, create engaging content & have better lead tracking. Request a demo today!

Learn More

3 Tips to Easily Schedule Online Meetings in Outlook

Scheduling meetings, especially last minute ones, can get a bit tricky if you’re meeting with a large group of people or with people in different locations. From finding a time that works for everyone to including all the appropriate contacts and materials, scheduling can be a hassle.

Microsoft Outlook makes scheduling online meetings a little easier. Here are three tips guaranteed to make scheduling your next meeting simple and stress-free for both you and your guests.

Scheduling Assistant: First and foremost, you’re going to need to see when everyone is available. By using Outlook’s Scheduling Assistant, you can choose a time when everyone can meet by looking at the invitee’s free/busy information in Calendar.

Simply enter the desired contact name in your Address Book, and your free/busy grid will show the availability of the attendees. This works especially well for scheduling online meetings with guests in different locations.
Color Coded Messages: We all have pack calendars, so what’s an easy way to keep track of type of online meetings you have scheduled? Use Outlook’s Color Coded messages feature. The benefit of this tool is you can mark a meeting as private, personal or confidential, or you can tag it with a high or low importance.

Tracking: After you have sent out your proposed times and have set a definite time for your online meeting, send out an invite to your guests.

With the tracking feature, you can take the guest work out of who has responded to your invitation. Using this feature, you’ll be able to quickly see who has responded.

To use the tool, click on the desired meeting and click the tracking icon. The list of invitees will display along with their response. This way, you’ll make sure the appropriate people aren’t missing out on your online meeting.

These tips will help you fully utilize the features of Outlook, but to further your online meeting experience, try PGi’s iMeet®, free for 30 days. iMeet® conveniently  connects to Outlook so you can schedule and join your next online meeting with ease.

Related Posts:

How a Business Calendar App Cuts Costs & Improves Productivity

In order to keep pace with trends in mobile technology, modern businesses are evolving to adapt to the ideas of flex work, telecommuting and remote work. To support a more mobile workforce, many companies are adopting a policy that allows employees use their own technology and mobile devices to work.

As BYOD becomes commonplace, there’s an increasing need for a solution to keep remote workers productive and in sync with the business while keeping costs low. That’s where business calendar apps come in.

A business calendar app unifies calendars and provides one-touch access into calls, scheduling features and much more. Here’s a list of how the features of a business calendar app can help companies cut costs and improve productivity:

Reducing Costs: With business calendar apps like Agenday®, companies can cut costs on roaming and international mobile calls by automatically dialing into meetings using the most cost-effective number. By connecting calls through the most local route, you’ll reduce surprise spikes on your company’s next mobile bill. Some business calendar apps will take mobile calling a step further with active group calling, accessible directly from the application.

Internal Communication: For remote workers, effective communication is key to making sure they’re in sync with daily business. Agenday can also serve as an additional internal communications touchpoint by sending vital information to mobile workers through banner announcements right inside the app, all managed from a central dashboard.

Aggregation: One of the main functions a business calendar app performs is aggregation of your work and personal calendars, as well as other useful information like contacts. You’ll have access to all of your appointments, contacts and meetings in one easy-to-use interface, eliminating the time spent switching between apps looking for relevant information.

Relevant Information: Because of seamless aggregation, your business calendar app will also be able to enhance your workday with relevant information. From directions to offsite meetings to local weather and LinkedIn profiles of the person your meeting with, a business calendar app will help you access relevant information to navigate through your day.

Business calendar apps are more than just aggregators; they’re applications built to help remote and mobile workers stay productive while allowing companies everywhere to leverage powerful features to solve business needs like cost savings.

If your business is looking to support a more mobile workforce, check out the new Enterprise features of PGi’s business calendar app, Agenday, available in iTunes and Google Play.

5 Ways Bad Business Etiquette Ruins Your Productivity

If you think business etiquette is a thing of yesteryear, you couldn’t be more wrong.

Today’s digital workforce communicates and collaborates more than ever, which means your odds of slipping up have increased. And when you do, bad business etiquette can cost not only you but also your entire team in terms of productivity at work.

Here are five ways your bad business etiquette cripples productivity and holds you back from being a MVP at work:

1. Multitasking hurts your work performance. Bad news: if you’re sending emails during online meetings or writing reports during conference calls, you’re likely not doing your best on any of these tasks. Only two percent of people can really multitask, according to studies. Not only are you being noisy and disengaged to meeting participants by multitasking, but you’re also probably in the 98 percent that won’t perform as well.

2. If time is money, poor etiquette is like the person who thinks money grows on trees. Sometimes your funny forwards really do cheer up your colleagues, but when it becomes excessive, you’re sucking precious time out of their schedule. Every email coded in text lingo that requires a Google search adds up, and each time you’re late to a video conference eats into everyone’s precious time.

3. Poor etiquette can spread like wildfire. Your lack of self-control can socially influence everyone around you to slip into the same bad habits, according to research. Just remember the Golden Rule when it comes to business etiquette. If you wouldn’t want a colleague to “CC” you on mass emails, then respect their inbox, too.

4. Bad manners cost teams big time in motivation and productivity. Your lack of self-restraint can make colleagues feel disrespected, resulting in stress and poor morale. Poor employee morale leads to disconnected workers, decreased motivation and poor work-life balance when the stress of discourtesy in the office follows workers home.

5. Bad business etiquette holds you back at work. Even if you don’t care if your teammates hate your bad etiquette, you probably will when it stumps your paycheck’s growth. In fact, people value business etiquette so much that roughly 85 percent say it impacts career prospects in a recent survey.

Now, for the good news: changing bad business etiquette is easy! With the right etiquette rules for today’s business climate, you’ll be well on your way to collaborating like a superstar and climbing the corporate ladder.