iMeetLive Democast

iMeetLive® makes hosting web events easy. Whether your need is for a town hall, training or virtual marketing event, industry-leading iMeetLive allows you to create, host and record professional-quality webinars and webcasts to hundreds or thousands of viewers anywhere in the world. With iMeetLive, you will interact and engage with attendees and benefit from powerful analytics to measure success.

Watch this demo to see behind the scenes of PGi’s webinar and webcasting tool, iMeetLive.

You’ll see how to:

  • Create your own webinars with iMeetLive’s setup wizard and develop branded emails and registration pages.
  • Edit and publish recorded on-demand webinars, using the same URL as the live event.
  • Share your screen, slide presentations and stream HD video of multiple presenters.
  • Engage your audience with live Q&A and polling.
  • Instantly measure your success with comprehensive, on-demand reporting – with optional automatic notifications.

You’ll also learn about iMeetLive’s fully-managed event services, including your access to 24/7 technical support during a live event.

iMeetLive Case Study: Shipman & Goodwin LLP

Shipman & Goodwin LLP is a full-service law firm that has been serving the needs of local, national and international clients in a variety of industries for nearly 100 years. With offices in Connecticut, New York and Washington, DC and an employee base of 175 attorneys and 175 support staff, Shipman & Goodman was looking for a webcasting platform to help their extensive staff engage current clients, educate prospective clients and meet their annual Certified Legal Education (CLE) requirement.

In 2016, Shipman & Goodwin found the perfect medium where their lawyers could interact with and discuss legal topics with audiences large and small. PGi’s robust webcasting platform, iMeetLive®, enabled Shipman & Goodwin to effortlessly stream live webinars and webcasts and keep their audience in the know.

“I still remember our very first event when our PGi account team and production manager went over the features and functionality of the platform. They walked me through the many bells and whistles and I quickly realized how intuitive the solution was.” Kathleen Glass, Shipman & Goodwin Business Development Manager

To learn more about Shipman & Goodwin benefitted from iMeetLive’s scalability, reporting, polling and more, download the full case study.

Webinars: Do This, Not That

Webinars are a great way to inform you audience about your products, new research and other applicable information. But to make a webinar engaging and interesting to your audience takes understanding best webinar practices. In this webinar, PGi will discuss what to do and not to do in your next webinar to make your presentation a success.

Check out the webinar now, with our host, Teresa Mejia, PGi Implementation and Training Specialist, to understand how to make your next online event a success.

How to Embrace Skype for Business Change in Law Firms

In today’s collaboration landscape, you have choices. If you are thinking about, or have recently implemented Skype for Business® within your law firm, this webcast is for you.

You’ll learn about how PGi, a strategic Microsoft® partner for 10+ years, can aid and support your UCC strategy. In this webcast, you’ll hear about:

  • Key integrations you need for Skype for Business,® including audio and custom meeting invites (new!)
  • Discussion on the Skype for Business® journey
  • How Modality Systems “makes it easy” with key user adoption strategies
  • Specific customer case study examples

This on-demand webinar presented by:

David Barrow, Vice President – Strategic Alliances, PGi

David is in charge of overall business development and strategy around PGi’s strategic partnership with Microsoft®. David has over 15 years of experience in the technology industry working with clients and partners on complex technology solutions with a focus on delivering business value and increased productivity. David has held multiple leadership positions at both IBM and PGi in product strategy, sales, and product management, where he has worked in a wide range of areas including, unified communications, B2B commerce, marketing technologies, business analytics, and IT infrastructure. Connect with David on LinkedIn.

Phil Sharp, Director, US Consulting, Modality Systems, a PGi Company

Phil is a Unified Communications consultant with over ten years of experience working with Microsoft Unified Communications solutions. He has extensive experience architecting, implementing, and supporting Microsoft Active Directory, Office Communications Server 2007/R2, Lync Server 2010/2013, Skype for Business, and Exchange for organizations of all sizes and verticals. Phil is an author of the upcoming Skype for Business Unleashed book and currently leads a world-class team of Microsoft UC consultants at Modality Systems, which specialize in telephony integration of Lync and Skype for Business. Connect with Phil on LinkedIn.

Debbie Arbeeny, Practice Lead, Adoption and Training
Modality Systems, a PGi Company

Proven program manager with over 15 years of experience in change management and adult learning to facilitate rapid and sustained technology adoption. Debbie has great aptitude for translating program analysis and customer needs into development of deep onboarding, consulting and training programs, as well as scalable, broad reach tools and resources. Proven track record cultivating relationships, defining processes and delivering programs that help drive customer satisfaction and business goal achievement. Connect with Debbie on LinkedIn.

Simon Baker, RVP of Sales, Soundpath Legal, a PGi Company

Simon Baker has over 12 years’ experience in the Collaboration Software and Services industry, including UC&C, audio, web and video conferencing. For the past 8 years, he has led the Soundpath Legal sales team which provides conferencing and collaboration solutions to over 70% of the AMLAW 100 and 200. Soundpath by PGi simplifies collaboration for companies by integrating, hosting and managing all of their collaboration applications. Connect with Simon on LinkedIn.

iMeetLive Streamlines Internal Communications for Hawaiian Airlines

With over 5,700 employees dispersed across the Hawaiian Islands, the U.S. Mainland, and a myriad of international cities, Hawaiian Airlines was struggling to effectively communicate with their geographically-disparate network of employees.

Hawaiian Airlines turned to PGi for a webcasting solution that would help the airline create a transparent line of strategic communication between company leadership and its employees. Hawaiian Airlines quickly added PGi’s iMeetLive® to its repertoire of internal communication tools, allowing the airline to produce live-streaming town halls to reach its local, national and international employees.

With iMeetLive, Hawaiian Airlines has taken their internal communications to the next level, facilitating employee engagement with its frontline employees via interactive and engaging town hall meetings and Q&A chat sessions which ensure that employees feel heard and understood.

The engagement features that iMeetLive offer are very complementary to our strategic communications goals. Creating an open line of communication between our president and our employees and showing them how their work contributes to our overall success is really a key part of engaging our workforce.Kevin Imanaka, Director of Internal and Corporate Communications

Marketing Buyer’s Guide to Webinar Platforms

Webinars are now the third most popular content type for researching purchasing decisions. Savvy marketing teams are turning to webinars as a way to promote their brand’s thought leadership and drive more qualified leads into their company’s sales pipelines.

However, in order to begin establishing a successful webinar program, you have to evaluate the wide variety of webinar platforms available on the market today.

Download our Marketer’s Guide to Webinar Platforms today and you’ll learn key questions you need to ask yourself and your team in order to clearly define your webinar strategy.

 

Increasing Pipeline Acceleration Using Webinars

Contrary to what you may think, webinars are not just for driving top of funnel leads. Webinars can help engage prospects throughout the buyer’s journey. When researching B2B purchases, 67% of buyers attended webinars – ranking webinars in the top 3 for content formats.

View the on demand webinar Best Practices for Using Web Events to Increase Pipeline Velocity, conducted by Sirius Decisions and PGi, to learn how you can engage your audience and increase velocity of leads through your pipeline using web events.

As one of the industry’s leading providers of conferencing and collaborations solutions, PGi has a wealth of knowledge to share with customers like you.  Contact us today to learn more.

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Guide: Take the Worry out of Selling Webinars to Your Boss

You’re ready to generate new leads and engage existing leads through the buyer’s journey by hosting your own webinars, but before you get started, you have one thing left to do: get buy-in from your boss. Unfortunately, not everyone will understand the value of purchasing a webinar platform for marketing like you do.

Read our Guide “Take the Worry Out of Selling Webinars to Your Boss” and you’ll learn how to get the idea off the ground by handling the most common objections.  And after you’re done reading the guide, request an iMeetLive demo and we’ll show you exactly what you need to produce killer webinars for your customers and prospects.

5 Tips for Better Webinar Presentations And Better Results

We’ve all had that nightmare: you’re supposed to present something to a large group, but it’s not going as planned.  Your technology isn’t working; you stumble over your words or forget your place in the presentation. People are talking amongst themselves, dozing off and even getting up and leaving.

First, take a deep breath. Now, to help you avoid losing sleep over presentation nightmares watch our video Losing Sleep Over Your Webinars?  5 Tips for Better Presentations and Results.

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How to Tell If Your Webinar Was A Success

You’ve produced and hosted a successful webinar. Or so you think.  But how do you know for sure? Along with best practices for promoting and running your webinars, metrics are the third leg of your journey to successful webinars. To help you understand the importance of webinar results, we’ve identified key metrics to help measure the effectiveness of your webinar program.

Download our Webinar Scorecard and you’ll learn how to take control of your next webinar’s metrics. Then request a demo of PGi’s iMeetLive and take advantage of robust pre- and post-event reporting to give you better insight on you webinar’s success.

 

Wake up Your Webinar: 10 Ways to Engage Your Virtual Audience

Did you know that on average only 30 percent of webinar attendees stay for 30-60 minutes, and only 11 percent will stay over an hour? It’s hard enough to get someone to attend your webinar, but how can you get them to commit 45 minutes or more to your event?

The answer is engagement! Once you begin to engage your audience, they stay, they learn and they become valuable prospects to your company.

Ready to learn how the best in class marketers keep their audience glued to their screens and wanting more even after the event is over? Check out our new infographic, Wake up Your Webinar: 10 Ways to Engage Your Virtual Audience, now to learn more.

5 Worst Webinar Mistakes eBook

Nothing is worse than a webinar with crickets, glitches and awkward moments. Get your free eBook, “The 5 Worst Webinar Mistakes You’re Making (And How to Avoid Them” today from PGi to better navigate the webinar minefield.

Multitasking, short on attention and quick to leave you high and dry, webinar audiences can be a tough crowd. However, if you take the right steps, you can wow them and make the most of your big event.

This quick crash course on webinars will help you look like an experienced pro, even if it’s your very first event. Get five smart solutions to your five worst mistakes by downloading the eBook today!

Checklist: 13 Ways to Promote Webinars

Beautiful presentation? Check. Expert guest speaker? Check. Webinar audience? Wait a minute, where is everyone?

You put a lot of hard work into producing impressive webinars and webcasts, but when the audience doesn’t show up, all of your time and resources spent go right down the drain. Get the audience your webinar deserves with this 13-point checklist by PGi.

Learn how to use your landing page, website and marketing channels in more powerful ways to generate leads and drive attendance. Download “13 Simple and Surprisingly Effective Ways to Promote Your Next Webinar” to ensure your webinar attendance skyrockets every time.

 

How Do I Measure the Business Value of Collaboration Tools?

For many users, you know when collaboration tools are successful by the way they make your workday feel easier or your brand look sharper. But it’s important to measure the real business value of your investment beyond soft ROI metrics.

For instance, hard ROI helps you:

  • Defend your decision against critics and showcase the benefits to drive user adoption.
  • Prove the value to your superiors to gain leadership support for the technology.
  • Justify your department’s budget and demonstrate your contributions.
  • Make more informed decisions in the future when you’re considering switching solutions or changing vendors.

Capturing the ROI of Collaboration

Cost Savings
One of the easiest ways to evaluate the business value of collaboration tools is dollars saved. Travel and facility costs are common metrics to monitor, from marketers traveling to trade shows to HR professionals flying in interviewees. Simply compare your monthly travel and facility costs (if you rent rooms for meetings or space for live events) since deploying your solution with the previous year.

Productivity Improvements
Productivity is a top reason many companies buy collaboration tools, but this intangible concept can be hard to measure. Tracking work quantity would be a monstrous task and monitoring quality would be subjective. Instead, track metrics like:

  • Eliminated travel time. Removing downtime while traveling for dispersed teams and workers in the field translates into more productive hours.
  • Shortened time-to-hire. HR professionals can do even more in the same amount of time when video conferencing speeds up the hiring process.
  • Increases in engagement and interaction. Attendance, questions, downloads and survey responses indicate improvements to online-enabled training, since those activities help employees better retain information.
  • Projects completed ahead of or on time. If you’re using online team workspaces, you can easily view built-in reports to compare project acceleration and missed deadlines.
  • Cuts in absenteeism. Instead of completely checking out when life happens, employees that have means to collaborate and access work remotely keep productivity up.
  • Diminished service requests or ticket resolution time. If IT gains more time and resources to tackle projects outside of operational tasks, it proves your technology is reliable and your vendor’s service effective enough to practically run on its own.
  • Faster time-to-market. Anyone involved in launching a new product (marketing, engineers) gains time to do more when your time-to-market accelerates due to collaboration.
  • Dips in client complaints. If your collaboration solution is customer-facing, monitor improvements in customer service and client interactions by how satisfaction improves.

Revenue Growth
Sales and marketing teams that use collaboration tools to increase customer interactions, improve customer relationships and target new leads can tie new collaboration technology directly to revenue growth. If you’re using a professional webcasting solution to reach new leads, pre- and post-event reports provide instant insights on the impact of a single web event on your demand generation and lead nurturing. And collaboration solutions integrated with Salesforce help sales view the impact of video conferencing and online presentations on pipeline velocity.

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Featured Image Source: Albumarium

Why You Should Record All of Your Webinars

A webinar is a major production that requires strategic thought and planning, so there’s no doubt you want to make sure as many people as possible will see it. That’s why recording your webinar is one of the most important elements of successful webinar marketing.

Your webinar recording can serve up some serious value to your marketing and sales departments, as well as registrants. Check out the main benefits of recording your webinar and how it can serve as a resource for your company and prospects:

Missing Out: Webinars serve as a major source of informative, engaging content for your registrants. After all, they are there to learn something valuable, but what happens if the webinar is scheduled during a time that a portion of registrants can’t make it?

Whether it’s due to different time zones or scheduling conflicts, sometimes your registrants will sign up knowing they cannot make the webinar, but they will expect you to send out a recording of the webinar after the event is over. Make sure you meet that expectation by recording the webinar and sending it out in a follow up email.

Reuse and Repurpose: The best way to improve your ROI and extend the value of your webinar is to reuse and repurpose the webinar recording.

Like we mentioned before, a webinar is a big production. From finding panelists and hosts to the logistics of conducting a live event, webinars can take up a lot of your team’s time and budget.

By reusing webinar recording, you can extend its value as a marketing and sales resource for your company.  Repurpose your webinar recording to engage a larger untapped audience with:

  • Follow up discussions on social media
  • A blog post recapping the event with key takeaways
  • Content for your next newsletter
  • Guest blog posts from your speakers
  • A Slide Share with key takeaways
  • Create a webinar archive on your homepage

Your sales teams can also benefit from reusing the webinar recording. They’ll be able to use similar tactics above to target a specific audiences in order to obtain the ultimate webinar ROI—a closed deal.

Webinars continue to be a robust content delivery system for both customers and employees. Whether your goal is to present a new product, educate industry peers or train employees, recording your webinar will make sure no one misses your important message.

Want to learn more about webinars? Request a free trial of PGi’s iMeetLive, an easy way to create professional quality webinars.

How Marketing Professionals Can Benefit from Collaboration

For marketing professionals, roles, technologies, stakeholders and channels are always shifting and expanding. Every business is now digital and customer-centric, and it’s up to you to now integrate technology, visualize and interpret data and personalize the entire customer experience.

To manage it all, your team needs a marketing collaboration solution more than ever. Collaboration is crucial to alignment on messaging and campaigns, closing the loop with sales, accessing and sharing knowledge and resources, extending marketing’s role to customer service, accelerating projects and campaigns and igniting new ideas.

As it is across industries, virtual collaboration is essential for increasing productivity, agility and innovation, but in particular, for marketers like you, it is a powerful tool for breaking through the noise and staying in front of customers.

Here are just five ways your team can benefit from marketing collaboration:

  1. Connect your teams. As a marketer, you’re never collaborating in a silo. You are connecting marketing teams across regions and continents, getting sales on the same page and even syncing up with IT to purchase new technology. Marketing collaboration software helps you do it quickly and face to face so relationship building is ongoing and every interaction is more personal, no matter where you are.
  2. Source better creativity. Build engaging, long-term partnerships with the best creative agencies and vendors from anywhere in the world using virtual meetings, or contract marketing geniuses from across the country using virtual collaboration to stay in touch and on progress.
  3. Do more from a distance. Marketing collaboration solutions include online screen sharing, file sharing, note-taking, chat and more so you can host more interactive meetings and presentations with both external and internal parties, which results in more productive and creative conversations.
  4. Do more with less of your budget. With live and recorded webinars and webcasts, you can cast a bigger net for lead generation—not to mention, provide more personalized customer experiences—rather than paying for airline tickets and hotel fees to attend trade shows all year.
  5. Move faster. When your team is spread out, mobile-ready marketing collaboration tools empower you to maintain speed. Get every update and result from your marketing team on your mobile device, or call an impromptu meeting while you’re still on the road.

marketing collaboration tools

However, to ensure your collaboration tool is as smart as your content, you need a solution that’s also intuitive, engaging, robust and accessible in one click. Learn more about PGi marketing collaboration solutions today.

How Do I Set up a Webinar?

With the increasing popularity of webinars, it’s becoming important for business professionals of all walks to understand the benefits from using the software. However, many professionals hesitate to work with webinar platforms because they aren’t familiar with the technology.

Yes, launching a webinar from scratch can seem like a large project, especially if it’s your first time hosting one. But being prepared and confident with your webinar software can make all the difference. With these start-up suggestions, you’ll be able to get your webinar up and running with success:

Registration: Setting up a registration landing page or microsite is probably one of the first tasks you’ll complete when setting up your webinar. Because it will serve as your first interaction with your target audience, you should spend time carefully designing and branding the landing page to align with your company and the specific webinar’s content and imagery.

The page should contain a contact form designed to capture information from your registrants. Before creating the form, consider you audience and what information you would like to retrieve from them before the webinar. You don’t want to overwhelm potential registrants with a lengthy form, but you also want to ensure you’re capturing information that will be valuable to your sales and marketing efforts.

Audio and Video Settings: There are a few options to choose from when it comes to audio and video settings for your webinar, and the features you need will vary depending on the type of presentation. Examples include:

  • Audio with accompanying screen share, for things like trainings.
  • Audio and real-time video, perfect for panel discussions or interviews.
  • Combining all three with audio, video and screen sharing for events like a high-profile speaker presentation.

Decide on which features are appropriate for your webinar and make sure you understand how to implement and deploy them during your live event.

Managed vs. Self-Service: Depending on how critical your event is, you may consider working with event managers instead of running the webinar yourself. Self-service webinar solutions, like PGi’s iMeetLive®, are controlled by you and will work with your company’s existing technology infrastructure. Self-service webinar solutions are best for companies who host webinars frequently, and like to keep the production internal.

Managed webinars are controlled by your chosen service provider. They will take on all aspects of the online event, right down to the logistics of your presentation. Managed webinars are great for large-scale events that must run flawlessly.

Setting up a webinar doesn’t have to be difficult or intimidating. Now that you have a few tips to help ease you into the process, your next – or first – webinar will be a success.

Ready to host your own webinar, but haven’t picked a webinar platform yet? Try PGi’s GlobalMeet®, free today.

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How to Ensure a Flawless Investor Relations Call

Investor relations calls can be risky business. After all the diligent, time-consuming preparations, a lot can go wrong.

What if the audio sounds bad? What if your team forgets the call flow? How will you handle dropped calls and mispronounced names, and how will you recover from late starts and mismanaged Q&A sessions?

The complexity of a large-scale investor relations call demands so much—connecting hundreds of endpoints, complying with best practices, etc.—that they often take away the time you need to focus on your message. And the stress of minimizing slipups can deteriorate your confidence, which analysts and veteran listeners interpret as red flags.

Because there’s so much to do, and doing it all with confidence is imperative, you need the right features and solutions to ensure a flawless investor relations call. So all you need to do on the day of the call is deliver your message, you need complete IR support, such as:

  • Event Management: Veteran event managers with a thorough understanding of the industry take over the entire earnings call process, from planning and preparation to execution and post-event services. An entire team goes to work planning presentations, connecting participants and managing your Q&A. An event manager further simplifies the process by acting as a single point of contact and learning your preferences as you go.
  • Operator Assistance: Seasoned, dedicated operators with clear enunciation help make events more professional, welcoming and comfortable to minimize friction and maximize interaction. They welcome and connect callers, make introductions, moderate your live Q&A and seamlessly manage call operations with your event team behind the scenes on a separate communications line.
  • Rehearsals and Briefings: Your operator and event manager conduct rehearsals and pre-event speaker briefings to make sure there are no surprises during your investor relations call. Get audio quality checks, go over call flow and review the pronunciation of names to eliminate mistakes.
  • Host Controls: A visual audio display helps your operator or IR team prioritize callers in the Q&A queue so everyone gets a chance to ask questions (and so you can avoid disruptive callers).
  • Superior Audio Quality: Nothing’s worse than being asked to repeat yourself on an IR call, and when you’ve got hundreds of callers listening, you don’t want to fumble for solutions when connections drop. Your audio conferencing provider must be known for crystal-clear audio and reliability so you’ll be able to devote your attention to your investors, not your technology.
  • Hybrid Audio Support: Maximize attendance by choosing an audio conferencing provider with excellent hybrid audio support so you won’t have any problems connecting mobile callers and out-of-town executives.
  • Pre-Recorded Calls: By pre-recording your financial announcements, simulated live IR calls let you perfect your message and take some of the pressure off you to deliver a live event. Instead, you can stand by and wait on the Q&A portion.
  • Recording and Transcription: Make your financial announcements more accessible and extend your reach to those not in attendance with on-demand event recordings and transcription services available in multiple languages.
  • Web Streaming: Easy-to-join webcasts make your events even more engaging, interactive and impactful.

Remember, it’s not just what you say on IR calls but also how you present your message.

Explore PGi’s investor relations call solutions today for experienced event management, white glove service and customized experiences that let you minimize risks and focus on perfecting your message.

GlobalMeet Terminology

Active Talker Technology
Active Talker technology is a feature that switches the camera to the person currently speaking.
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Adobe Connect
PGi and Adobe Connect let you host live and on-demand web meetings, webinars, eLearning classes and more, complete with fully integrated audio, video and web conferencing.
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Audio Conferencing
Audio conferencing is the practice of connecting multiple called parties on a single audio conference call, with multiple lines connected through a conferencing bridge. Modern audio conferencing solutions allow for alternate connections methods such as cloud-based web connections using VoIP or connecting through smartphone or tablet applications. See GlobalMeet Audio.
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Cisco WebEx
Cisco WebEx is an enterprise-level conferencing solution that can record training sessions for up to 1,000 participants and facilitate meetings for up to 3,000. GlobalMeet Audio by PGi integrates with WebEx for the ultimate experience. See GlobalMeet Audio.
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Cloud Computing
Cloud computing is an alternative method to storing data locally on a computer’s hard drive. Instead, data is stored over the Internet, or “in the cloud,” where it can be accessed on multiple devices.
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Conference Call
A conference call is an audio meeting with multiple connected parties on the same audio bridge.
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Conferencing Software
Conferencing software, like PGi’s iMeet and GlobalMeet, allows people to communicate and collaborate with cutting edge technology for web, audio and video. See iMeet and GlobalMeet.
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Earnings Call
An earnings call is a teleconference or webcast open to the public via an 800 number and online meeting where a public company discusses its revenue for a given reporting cycle.
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Federal Acquisition Regulations
The Federal Acquisition Regulation (FAR) is the principal set of rules in the Federal Acquisition Regulation System. The FAR System governs the “acquisition process” by which the government acquires goods and services. The process consists of three phases: (1) need recognition and acquisition planning, (2) contract formation, and (3) contract administration.
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File Sharing
File sharing is a web conferencing feature that allows a host or designated guest to display a file to other meeting attendees.
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Host Control
Host control is a web conferencing function that allows users to access a list of participants, manage Q&A, share screens and chat with others.
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Interconnectivity
Interconnectivity is a state of connection without technological barriers. Anyone, anywhere across the globe can communicate and collaborate with others on any device.
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Interoperability
Interoperability is the seamless integration and operation of any group of IT systems and software.
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Investor Relations Call
See earnings call.
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Legal Conferencing Solution
See Soundpath Legal by PGi.
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Microsoft Lync
Microsoft® Lync® is a unified communications platform offering instant messaging, voice and video. Lync® allows users to share presentations and desktop control as well as engage in online meetings, audio conferences and video conferences. Lync is a registered trademark of Microsoft®.
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Mobile Web Conferencing
Mobile web conferencing refers to a conference accessed on a smartphone or tablet. It allows participants the freedom to collaborate and communicate from anywhere in the world. See GlobalMeet.
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ON24 Webcasts
ON24 webcast integrations allow users to stream live events and presentations and record them to share later. It offers real-time event polling and feedback as well as live event monitoring and post-session reporting.
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Online Collaboration Software
Online collaboration software allows employees to reap the benefits of virtual meetings without sucking up excessive amounts of bandwidth or bogging down your network.
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Online Screen Sharing
Online screen sharing is an online meeting or web conferencing feature that allows a presenter to display their computer desktop to attendees.

Online Training Software
Online training software can be used by a number of industries, including human resources and sales, that allows in-office and remote workers to access  professional development resources and learning materials on the internet. Learn More

Operator-Assisted Conference Call
An operator-assisted conference call is an audio conference in large parties of up to 15,000 are connected by a live operator who manages call logistics, moderation, Q&A and more. See GlobalMeet Audio.
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PGi
PGi, formerly Premiere Global Services, is a video conferencing, web conferencing, and online meeting software company founded in 1991 by Boland T. Jones.
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Post-Event Debrief
After an operator-assisted conference call, a post-event debrief gives analytics and insight into viewer behavior at the event so the host(s) can objectively discuss the what happened during the event.
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Screen Sharing
See online screen sharing.
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Secure IP
A secure IP address offers standard SSL encryption to protect enterprise-level software and logins, such as a web conferencing platform. Using a secure IP ensures the integrity of such a platform or web conference by disallowing outside users to accidentally enter or cause harm to enterprise systems or software.
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Smart Calendar App
See iMeet Agenday by PGi.
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Soundpath Legal
PGi’s Soundpath Legal is a legal billing and web conferencing solution that offers audio and video conferencing for lawyers.
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Telecommuting
Telecommuting, also called remote working, is a way for employees to “commute” to work virtually and still collaborate with coworkers through the use of communication technology such as web conferencing software or email instead of completing work in a brick-and-mortar office.
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Two-Way Dialogue
Two-way dialogue is an effective means of communication in which both parties listen and respond to each. Ideally, both parties will come away with an understanding of the other’s point of view and also feel that (s)he had equal opportunity to be understood.
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Video Interview Software
Video interview software is a human resources technology in which an HR manager can recruit and/or interview job candidates virtually using video conferencing. This method of interview reduces costs of travel and adds another dimension to candidates often missed by using audio conferencing alone.
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Video Managed Services
Video conferencing solutions customized to fit a company’s needs and technical infrastructure as well as its training, implementation, and support availability requirements.
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Viewer Behavior Tracking
Viewer behavior tracking uses metrics from operator-assisted audio calls, webinars, video conferences, etc. to help online meeting or event hosts determine viewer engagement levels after an online collaboration experience.
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Virtual Collaboration
Virtual collaboration is a way for people to engage with one another and work together using web conferencing, online meetings, and other communication technologies to connect digitally anywhere, on any device.
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Virtual Employee
A virtual employee is anyone who works remotely or telecommutes.
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Virtual Meeting
A virtual meeting is any conference or collaboration that happens on a laptop, desktop or mobile device using online meeting or web conferencing software.
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Virtual Office
A virtual office is a web platform (like iMeet) that gives users a virtual space that any colleague can enter by visiting their dedicated online meeting URL. The owner is then notified exactly who has entered via email or text and can join the space to collaborate.
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Virtual Security
Virtual security is a set of measures taken to ensure websites, networks, software etc. are protected from crashes and foul play, such as malware infections.
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Virtual Training
Virtual training is a teaching and learning method that uses webinars or web conferencing technology to present material online.
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VoIP
VoIP, or Voice over Internet Protocol, is an audio conferencing option that delivers voice communications over the Internet rather than a traditional public switched telephone network, or PSTN. A VoIP participant converses through his or her computer’s microphone, which sends audio messages over the Internet to others in the conference or online meeting.
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Web Conferencing
Web conferencing refers to any multipoint, online communications solution that allows for simultaneous sharing of voice audio, web cam video and text-based chat communications between multiple participants.
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Web Meeting
See online meeting.
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Web Recording
Web recording is an online meeting or video conferencing feature that allows hosts to record virtual events or webinars to archive and share later.
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Web Streaming
Web streaming allows live audio and video to be broadcast in real time over the Internet during an audio, web, or video conference or webcast.
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Webcast, Webcasting
A webcast is an online event that is streamed live over the Internet.
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WebEx Audio Integration
WebEx audio integration is a solution that incorporates GlobalMeet Audio by PGi into a WebEx conference to improve audio quality and overall performance.
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Webinar
A webinar is an online meeting presentation or web conference event that is broadcast in real time to multiple participants, which often ask questions at the end via real-time chat or polling features. A webinar is typically recorded so it can be shared later and archived.
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Webinar Hosting
Webinar hosting is the process of creating and moderating a webinar. It involves organizing and managing presentation files, registering and accommodating a large number of participants, engaging the audience, and using web conferencing software (like GlobalMeet by PGi) to record and archive the webinar.
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Workation
A workation is a telecommuting experience in which an employee uses online and cloud-based collaboration and communication tools to work while on vacation, allowing employees to utilize their time off without feeling like they’re getting behind.

Advanced Webinar Tips to Engage Your Audience

The average adult attention span has dropped from 12 seconds to 8.25 seconds since 2000. Because we are used to constantly multitasking throughout the workday, it can be difficult to stay focused on one subject. This is especially true during presentations like webinars. To combat short attention spans and keep audiences engaged in your next webinar event, check out these advanced webinar tips and tricks:

Interaction before the event: Sparking interest early about your webinar is key to getting participants engaged, even before your event is live. Some webinar software is equipped with features that allow for document uploads, video links, adding pre-course materials or creating tests prior to your event.

These features work exceedingly well if your event is dedicated to training. These tools can also help establish the knowledge level of your webinar topic and gives your attendees a sneak peek of what to expect from your upcoming event. Use social media tools to encourage feedback and discussion before the webinar as well.

Engage and Interact: The most obvious way to keep your audience engaged is through engaging conversation. Whether you’re presenting to small or large group, keeping an interactive conversation going is one of the most important tactics you can use.

Utilize polling, survey and Q&A features that are available on webinar software, like PGi’s GlobalMeet Webinar®, to get feedback from your audience. These tools should guide your webinar content, so be prepared to adapt your presentation based on what you learn from questions, comments and survey results.

Another tried-and-true way to engage your audience is with a captivating speaker. The right speaker cannot only draw in an audience, but can keep them engaged. Speakers don’t have to be limited to a single person either. Consider having a roundtable of panelist who are experts in your topic and have them engage with the audience with a Q&A session.

These speakers will also be of significant value when it comes to building buzz before and after the event. Negotiate with your speakers and ask them to leverage their social media profiles and networks to promote the webinar before and to keep the conversation going after.

Memorable visuals and content: Northwestern University professor D.A. Norman proved that aesthetics matter as “attractive things work better,” bringing out more productive and happy results. So when we say design matters, we mean it!

The majority of your engagement should come from your visuals and content. If slide decks are your presentation style, use a theme to capture your audience’s attention and drive home your message. Include background, font, layout, images and multimedia throughout the presentation.

Avoid boring your audience with content by limiting text-based materials. Keep things visually stimulating, and you’ll be more likely to keep your audience engaged.

Use these advanced tips and tricks to make sure your next webinar is an engaging success. If you’re ready to learn more about creating memorable presentations for your next webinar event check out The Little Black Book of Presentations eBook, free to download.

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